TCM0325010 - Extra information: How To index
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TCM1000001-TCM1000100
TCM1000101-TCM1000200
TCM1000201-TCM1000300
TCM1000301-TCM1000400
TCM1000401-TCM1000500
TCM1000501-TCM1000600
TCM1000601-TCM1000700
TCM1000001-TCM1000100
| Page reference | Title |
|---|---|
| TCM1000001 | update Household Notes |
| TCM1000002 | find a customer’s 1SD and / or 2SD |
| TCM1000003 | tell if an annual declaration is incomplete |
| TCM1000004 | access a work list and establish the reason for a work list item |
| TCM1000005 | access the Application Correction function |
| TCM1000006 | access the Capture Renewal Declaration function |
| TCM1000007 | check for the correct award version |
| TCM1000008 | set an action date |
| TCM1000009 | complete form TC664 |
| TCM1000010 | check if an Annual Declaration has been marked as not served |
| Page reference | Title |
|---|---|
| TCM1000011 | obtain details from the View S17 Details function |
| TCM1000012 | access details held on the tax credits computer |
| TCM1000013 | establish the reason for the household ending |
| TCM1000014 | find the Access to DWP Data System manual |
| TCM1000015 | capture renewal information |
| TCM1000016 | amend PY / PY-1 income details |
| TCM1000017 | finalise PY and renew CY using Manage Finalise |
| TCM1000018 | renew CY using Manage Finalise |
| TCM1000019 | override the PY-1 incompatibility failure |
| TCM1000020 | check a verification failure |
| Page reference | Title |
|---|---|
| TCM1000021 | view Application Notes |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000023 | transfer a case to another MU |
| TCM1000024 | check if the Complex Case marker has been set |
| TCM1000025 | check the status of a claim |
| TCM1000026 | check for open account status |
| TCM1000027 | check for a class 16 remission |
| TCM1000028 | Update Application Notes |
| TCM1000029 | contact Debt Management |
| TCM1000030 | retain a work list item |
| Page reference | Title |
|---|---|
| TCM1000031 | mark an address as RLS |
| TCM1000032 | complete the Amend Finish screen |
| TCM1000033 | cancel the checkbox in the Formal Agreement |
| TCM1000034 | complete a MANC1 form |
| TCM1000035 | access the Rules Based Service – International right to reside test |
| TCM1000036 | complete the Free Format screen |
| TCM1000037 | use Digital Mail Service (DMS) |
| TCM1000038 | refer a case to the International Team |
| TCM1000039 | change a customer’s 1SD |
| TCM1000040 | access the household breakdown 1 reply Listing |
| Page reference | Title |
|---|---|
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000042 | establish the SOA issue date |
| TCM1000043 | check if the Annual Declaration has been received |
| TCM1000044 | check if the household ended during the renewals period |
| TCM1000045 | calculate the earliest date the child can be excluded - post award |
| TCM1000046 | identify the end date of the restored claim |
| TCM1000047 | identify the start date of a new claim |
| TCM1000048 | check what Annual Declaration information has been provided |
| TCM1000049 | check how many Annual Declarations have been received |
| TCM1000050 | check which customer returned the Annual Declaration |
| Page reference | Title |
|---|---|
| TCM1000051 | request manual correspondence for a Subject Access Request |
| TCM1000052 | check if an award is WTC, CTC or both WTC and CTC |
| TCM1000053 | check the customer’s date of birth and number of hours worked |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000055 | take screen prints of a tax credit claim |
| TCM1000056 | check the overpayment amount outstanding on NTC |
| TCM1000057 | determine when correspondence should be sent to storage or when it should be destroyed |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000060 | check the customer’s income figures |
| Page reference | Title |
|---|---|
| TCM1000061 | to populate a Bank/Building Society address details |
| TCM1000062 | update new child details on a pre-award claim |
| TCM1000063 | set or remove the Manual Correspondence marker |
| TCM1000065 | calculate recovered debt to be repaid following a bankruptcy or sequestration order |
| TCM1000066 | make a note of 1st specified date in household notes |
| TCM1000067 | view Household Notes |
| TCM1000068 | determine if a tax credit award has been finalised more than once |
| TCM1000069 | check if a final award notice has been issued |
| TCM1000070 | check the version date of an award |
| Page reference | Title |
|---|---|
| TCM1000071 | check if a Child Benefit claim includes bank details |
| TCM1000072 | check if the Fast Track WTC processing rules are satisfied |
| TCM1000073 | check if tax credits are currently in payment |
| TCM1000074 | check if a payment schedule has been set up |
| TCM1000075 | check if the Fast Track new child processing rules are satified |
| TCM1000076 | check if there is already a tax credits claim for either or both customers |
| TCM1000077 | check if the award period overlaps start date of the Fast Track new child claim |
| TCM1000078 | check if a new claim is from the same customer household as an existing claim |
| TCM1000080 | check or update the PAD notes |
| Page reference | Title |
|---|---|
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000083 | calculate responsibility start and end dates - No ‘shared care’ - Failed customer responsible |
| TCM1000084 | check if recovery of an overpayment has been suspended |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000086 | request re-issue of the IYS17 |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000089 | use the SEES Tax Credits Entitlement Calculator |
| Page reference | Title |
|---|---|
| TCM1000091 | identify the cause of a rule 12 verification failure |
| TCM1000092 | correct a pre-award rule 12 verification failure caused by an obvious mistake |
| TCM1000093 | enter benefit start or end dates on a post award claim |
| TCM1000094 | check if a typo error has been made on the account details or it has been completely changed |
| TCM1000095 | calculate responsibility start and end dates - Ongoing ‘shared care’ - Failed customer responsible |
| TCM1000096 | clear an entry on the remission database |
| TCM1000097 | find DWP local office contact details - Archived 16/08/17 |
| TCM1000098 | check NTC for an FTNAE marker in a pre-award claim |
| TCM1000099 | check for a date of death on TBS |
TCM1000101-TCM1000200
| Page reference | Title |
|---|---|
| TCM1000101 | check the status of an award |
| TCM1000102 | income used in calculation and access View Elements screen |
| TCM1000103 | mark the Annual Declaration as not served |
| TCM1000104 | check the date the Annual Declaration was issued |
| TCM1000105 | check if the RLS signal has been set |
| TCM1000106 | complete and process into award a pre award claim, customer working 16+ a week and receiving Income based Employment and Support Allowance (ESA) or Pension Credit (PC) |
| TCM1000107 | access the Manage Verification Failures screen from the Verification Failures work list |
| TCM1000108 | view Application Notes from the Manage Verification Failures screen |
| TCM1000109 | check for disability on a pre award application |
| TCM1000110 | refer a case to the manual payments team |
| Page reference | Title |
|---|---|
| TCM1000111 | check the customer’s name and / or current address in function View Application |
| TCM1000112 | lift overpayment suspension marker |
| TCM1000113 | check that the SAR is in the correct order |
| TCM1000114 | complete a Structured Electronic Document (SED) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000116 | access function Manage Finalisation |
| TCM1000117 | check which signals are set |
| TCM1000118 | find the status of a claim using function View Claim Summary |
| TCM1000119 | find the date a notice was issued |
| TCM1000120 | find the type of notice that was issued |
| Page reference | Title |
|---|---|
| TCM1000121 | determine which customer to re-issue an S17 notice to |
| TCM1000122 | issue duplicate or copy notices |
| TCM1000123 | check for an Unprocessed S17 work list item |
| TCM1000124 | access SEES letters and forms |
| TCM1000125 | put a note on CMA in a rejected claim |
| TCM1000127 | check for Special Needs markers |
| TCM1000128 | check if the award has ended due to the death of the customer or their partner |
| TCM1000129 | check for a partner or an appointee |
| TCM1000130 | check for customer’s address on TBS |
| Page reference | Title |
|---|---|
| TCM1000131 | check what is preventing a decision on a newly captured Fast Track claim |
| TCM1000132 | check the ICT database for a work item |
| TCM1000133 | update the ICT database |
| TCM1000134 | recall a BACS payment |
| TCM1000135 | process a WTC upfront complex case with a verification failure to Award Issued |
| TCM1000136 | set the Complex Case and Manual Correspondence markers |
| TCM1000137 | identify if new PY income has an impact on PY entitlement |
| TCM1000138 | identify a rule 12 verification failure obvious mistake |
| TCM1000139 | calculate average weekly childcare costs |
| TCM1000140 | calculate childcare effective dates |
| Page reference | Title |
|---|---|
| TCM1000141 | check if the childcare change has been reported too far in the future |
| TCM1000142 | check for any work list items |
| TCM1000143 | amend the previous childcare costs end date to prevent an overlap of childcare costs |
| TCM1000144 | check whether a failed payment is a ‘User Requested payment’ (URP) by Bacs |
| TCM1000145 | find a childcare providers address |
| TCM1000146 | check the bill status on NPS for a customer who is trading as self-employed |
| TCM1000147 | check if a new claim has been submitted |
| TCM1000148 | lift the suspension marker if manual payments have been posted incorrectly |
| TCM1000149 | finalise, terminate, finalise and renew, or renew an award in function Manage Finalisation when working from a work list |
| TCM1000150 | view a customer’s verification failures |
| Page reference | Title |
|---|---|
| TCM1000151 | check award status of a mismatched clean claim |
| TCM1000152 | check if this is a Child Deceased claim |
| TCM1000153 | check the status of the renewal |
| TCM1000154 | check which signals are set in function View S17 Details |
| TCM1000155 | access an NTC Listing ‘Unprocessed S17’ worklist |
| TCM1000156 | access an NTC Listing ‘Unfinalised S17’ worklist |
| TCM1000157 | access and delete an NTC listing ‘Unprocessed S17’ worklist |
| TCM1000158 | access and delete an NTC listing ‘Unfinalised S17’ worklist |
| TCM1000159 | check if any subsequent year has been finalised |
| TCM1000160 | delete a work list item |
| Page reference | Title |
|---|---|
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000162 | amend the childcare provider’s name, approving body or registration number |
| TCM1000163 | end the childcare costs |
| TCM1000164 | add an additional childcare provider and costs |
| TCM1000165 | amend the childcare provider’s address |
| TCM1000166 | enter childcare costs when they are claimed for the first time |
| TCM1000167 | change the current childcare provider and / or childcare costs |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| Page reference | Title |
|---|---|
| TCM1000171 | exclude a child or young person from a post award claim |
| TCM1000172 | amend or delete Appointee details |
| TCM1000173 | check, establish the reason for, set or remove the Finalisation Inhibited signal |
| TCM1000174 | obtain the customer’s telephone number when the claim is post award |
| TCM1000175 | obtain the customer’s telephone number when the claim is pre-award |
| TCM1000176 | update the customer’s telephone number when the claim is post award |
| TCM1000177 | update the customer’s telephone number when the claim is pre-award |
| TCM1000178 | use the SEES appointment system |
| Page reference | Title |
|---|---|
| TCM1000181 | the reason for the rejection of a claim |
| TCM1000182 | add an additional child to a post award claim |
| TCM1000183 | check if previous year (PY) is finalised |
| TCM1000186 | check for a customer’s date of death |
| TCM1000187 | check if a customer is disabled |
| TCM1000188 | check if a customer is employed and / or self-employed |
| TCM1000189 | check the customer’s personal details |
| TCM1000190 | check the start and end dates of the WTC elements |
| Page reference | Title |
|---|---|
| TCM1000191 | complete a NIRS Update Referral template |
| TCM1000192 | complete an M1 referral form |
| TCM1000193 | trace a customer on TBS |
| TCM1000194 | complete the form AT37 |
| TCM1000195 | identify which awards can be included in the IVA calculation |
| TCM1000196 | find the remission class |
| TCM1000197 | check if the claim is a nil award or is in payment |
| TCM1000198 | check if the customer receives IS, JSA, ESA or PC |
| TCM1000199 | check if payments are being recovered |
| TCM1000200 | calculate the outstanding overpayment and any recoveries made since the IVA date |
TCM1000201-TCM1000300
| Page reference | Title |
|---|---|
| TCM1000201 | update current year income details |
| TCM1000202 | update previous year income details |
| TCM1000203 | check for the 50+ element |
| TCM1000204 | check whether the Annual Declaration is a Reply Required or Auto Renewal |
| TCM1000205 | finalise PY |
| TCM1000206 | check if the Unfinalised work list entry is a single or multi entry work item |
| TCM1000207 | note a response date using the Maintain Appeal function |
| TCM1000208 | sort & filter a work list |
| TCM1000209 | check if the income is estimated or actual |
| TCM1000210 | amend estimated income to actual income |
| Page reference | Title |
|---|---|
| TCM1000211 | refer or progress chase a case with the International team |
| TCM1000212 | check the award period covered by the notice |
| TCM1000213 | amend PY income details if PY is unfinalised |
| TCM1000215 | find the action date on a work list item |
| TCM1000216 | check the overpayment amount |
| TCM1000217 | check the date of a household breakdown |
| TCM1000218 | check the effective date of a claim |
| TCM1000219 | enter Disability start date for a child or young person for the first time |
| Page reference | Title |
|---|---|
| TCM1000221 | access function Make Remission |
| TCM1000222 | household end an award |
| TCM1000226 | withdraw a pre-award claim |
| TCM1000229 | check for CY entitlement |
| TCM1000230 | How to obtain personal details held on Child Benefit Service |
| Page reference | Title |
|---|---|
| TCM1000231 | add a child to a post award WTC upfront complex case |
| TCM1000232 | suspend payments |
| TCM1000233 | apply the Free Format |
| TCM1000234 | trace and match the employer on a pay WTC upfront complex case |
| TCM1000235 | authorise or reject a four week run on entitlement |
| TCM1000236 | pay and not remit a four week run on entitlement |
| TCM1000237 | pay and remit a four week run on entitlement |
| TCM1000238 | check if the ‘Refer to Local Recovery’ marker is set |
| TCM1000239 | add a new child or young person to a post award claim |
| TCM1000240 | check if the child or young person is part of the existing household |
| Page reference | Title |
|---|---|
| TCM1000241 | check if the child or young person was excluded from the award |
| TCM1000242 | re-include the child or young person post award |
| TCM1000243 | calculate the responsibility end and start dates when the failed customer is given responsibility for the child or young person |
| TCM1000244 | set the child responsibility include from date on a post award failed claim |
| TCM1000245 | check the start and end dates of child responsibility |
| TCM1000246 | check the date a claim was received |
| TCM1000247 | change the status of a verification failure |
| TCM1000248 | check the child’s reference number on a Child Benefit claim |
| TCM1000249 | check the details on a claim using function View Application |
| TCM1000250 | access function Manage Verification Failures to obtain details of the existing customer and the failed customer |
| Page reference | Title |
|---|---|
| TCM1000251 | obtain or check the employer’s name, telephone number, address and PAYE reference number when the claim is post award |
| TCM1000252 | obtain the employer’s telephone number, address and PAYE reference number when the claim is pre-award |
| TCM1000253 | update the employer’s telephone number when the claim is post award |
| TCM1000254 | update the employer’s telephone number when the claim is pre-award |
| TCM1000255 | check if FTE needs to be confirmed |
| TCM1000256 | find the latest Information Disclosure guidance |
| TCM1000257 | access Decision Trees |
| TCM1000258 | disallow a potential EEA CTC / WTC complex claim where the employment cannot be verified |
| TCM1000259 | check if a household breakdown is recorded |
| TCM1000260 | access Common Enquiry Service (CES). Archived 25/02/2021 |
| Page reference | Title |
|---|---|
| TCM1000261 | complete a CA8288 for a WTC upfront complex case |
| TCM1000262 | use SEES to calculate a customer’s age at the effective date of claim |
| TCM1000263 | complete an E Form |
| TCM1000264 | read information provided on an E Form |
| TCM1000265 | respond to an E Form |
| TCM1000266 | check if the Child Benefit claim indicator has been set |
| TCM1000267 | update the tax credits claim with the new bank details |
| TCM1000268 | complete the PAD. Archived 25/02/2021 |
| TCM1000269 | check if the Child Benefit correspondence is open or closed and if renewal inhibited signal is set |
| TCM1000270 | send POca details to Child Benefit. Archived 25/02/2021 |
| Page reference | Title |
|---|---|
| TCM1000271 | update the customer’s details using the CBUS schedules. Archived 25/02/2021 |
| TCM1000272 | update the customer’s details using the CBUS schedules. Archived 25/02/2021 |
| TCM1000273 | check if there has been a change of circumstances |
| TCM1000274 | access Capture Current |
| TCM1000275 | complete a TC602 manual award notice for a WTC upfront complex case |
| TCM1000277 | check if the LPO referral is complete |
| TCM1000278 | check the status of a claim and what is preventing a decision on the newly captured claim |
| TCM1000279 | update new work details on a pre award claim |
| TCM1000280 | correct the JSA (IB) or ESA (IR) history on a post award claim |
| Page reference | Title |
|---|---|
| TCM1000281 | access View Award to compare the elements on the current award version to the previous award version |
| TCM1000282 | use function Manage Withdrawal |
| TCM1000283 | check if the customer’s payments have been reduced because their net entitlement has been reduced |
| TCM1000284 | view Household Account to establish if a manual payment has been issued |
| TCM1000285 | use View Award to identify if a claim has been incorrectly backdated when it was captured |
| TCM1000286 | set the child responsibility include from date on a pre award failed claim |
| TCM1000287 | manually calculate a WTC only complex case where there has been no change of circumstances |
| TCM1000288 | determine the household pay day |
| TCM1000289 | check for manual payments posted on an account |
| TCM1000290 | use the CPT desktop screen |
| Page reference | Title |
|---|---|
| TCM1000291 | contact the Data Guardian |
| TCM1000292 | find and complete form MS164 |
| TCM1000293 | check how the claim was received |
| TCM1000294 | send manually captured documents to the Document Management Team |
| TCM1000295 | transfer documents to another team |
| TCM1000296 | check the total payments posted to an account |
| TCM1000297 | check for a match on Child Benefit ServiceBOL |
| TCM1000298 | calculate the date from which to add or re-include a child or young person |
| TCM1000299 | check for and clear a rule 2 verification failure |
| TCM1000300 | remove a child or young person from a pre award claim |
TCM1000301-TCM1000400
| Page reference | Title |
|---|---|
| TCM1000301 | check whether the customer has been part of another household |
| TCM1000302 | check the date from which a child / young person is included in a post award claim |
| TCM1000303 | check the date from which a child / young person is included in a pre-award claim |
| TCM1000304 | return to the worklist and transfer a case to another MU |
| TCM1000305 | check matching award details in function Manage Verification Failures |
| TCM1000306 | access the Children screen from function Manage Verification Failures |
| TCM1000308 | amend the effective date of a pre award claim |
| TCM1000310 | complete a form TC602 for a CTC only complex case |
| Page reference | Title |
|---|---|
| TCM1000311 | complete a form TC602 for a WTC upfront complex case revised award |
| TCM1000312 | view the View Direct Payment Schedule |
| TCM1000314 | check a child or young person exception dates |
| TCM1000316 | check for an EC claim indicator |
| TCM1000318 | view applicable child benefit rates on the CBO Guidance page |
| TCM1000320 | check the payment due date |
| Page reference | Title |
|---|---|
| TCM1000321 | access the Applicant Failed Payments work list and check the reason a payment failed |
| TCM1000322 | check for a claim version after the original issue date of a payment |
| TCM1000323 | check if the award has ended |
| TCM1000324 | check if a claim is a single or joint claim |
| TCM1000325 | check if the bank details have changed |
| TCM1000327 | remove a Payment Suspension marker |
| TCM1000328 | delete bank account details |
| TCM1000330 | check for a new baby in the household |
| Page reference | Title |
|---|---|
| TCM1000331 | calculate how much the customer has repaid since 18/01/2010 |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| TCM1000333 | check the Construction Industry Scheme Reform (CISR) system |
| TCM1000334 | determine which e-forms to issue for an initial enquiry to a European Union Member State |
| TCM1000335 | set a Manual Suspension marker |
| TCM1000336 | remove a Manual Suspension marker |
| TCM1000337 | obtain details that are on the Free Format screen |
| TCM1000338 | register a dispute |
| TCM1000339 | establish the period the overpayment relates to |
| Page reference | Title |
|---|---|
| TCM1000341 | set the issue date on a manual Annual Declaration |
| TCM1000342 | check income on ‘Validate Large Payment’ team |
| TCM1000343 | obtain Personal Independence Payment reports |
| TCM1000344 | use the Personal Independence Database - case worker function |
| TCM1000345 | use the Personal Independence Database - maintenance function |
| TCM1000346 | check if there is an earlier rejected claim |
| TCM1000347 | check if the new total hours will increase / decrease the award |
| TCM1000348 | tell if an In Year S17 Declaration is incomplete |
| TCM1000349 | send a case to storage using Accutrac |
| TCM1000350 | request documents stored on Accutrac |
| Page reference | Title |
|---|---|
| TCM1000351 | set an action date on NTC Listings |
| TCM1000352 | delete an entry from NTC listings |
| TCM1000353 | check for exception changes within the 4WRO period |
| TCM1000354 | complete the end date of the old job |
| TCM1000355 | enter new work details - employed or self employed |
| TCM1000356 | access view award to check the elements |
| TCM1000357 | find the date of the latest award version for a mismatch claim |
| TCM1000358 | identify the award period start date |
| TCM1000359 | record the issue date of TC603 |
| TCM1000360 | use View Household Account to obtain the total amount paid |
| Page reference | Title |
|---|---|
| TCM1000361 | complete the late appeal template |
| TCM1000362 | close an appeal |
| TCM1000363 | check if a postcode is in the correct format |
| TCM1000364 | amend hours worked |
| TCM1000365 | check if you have all the employment details |
| TCM1000366 | check for an open appeal |
| TCM1000367 | set the issue date on a Finalised Award Notice TC602E |
| TCM1000368 | check if a Payment Suspension has been set |
| TCM1000370 | enter short term childcare details |
| Page reference | Title |
|---|---|
| TCM1000371 | complete form DCI1 |
| TCM1000372 | prompt a payment schedule for a complex case |
| TCM1000373 | check that an award version has been created for a WTC upfront complex case |
| TCM1000374 | check that a payment schedule has been set up for a WTC upfront complex case |
| TCM1000375 | obtain the information requested for disclosure |
| TCM1000376 | complete a witness statement |
| TCM1000377 | delete a duplicate child entry from NTC Listing |
| TCM1000378 | access NTC Listing to view details of a duplicate child record |
| TCM1000379 | check if the customer is entitled to the childcare element |
| TCM1000380 | amend the Connextions end date |
| Page reference | Title |
|---|---|
| TCM1000381 | change the Connextions include from date |
| TCM1000382 | change the FTNAE / AT include from date |
| TCM1000383 | enter the Connexions start and end date |
| TCM1000384 | enter a FTNAE / AT end date |
| TCM1000385 | enter a FTNAE - AT start date |
| TCM1000386 | use function View Household Account to obtain the outstanding overpayment amount |
| TCM1000387 | check if a manual payment has been posted to the correct award |
| TCM1000388 | check if there has been a remission |
| Page reference | Title |
|---|---|
| TCM1000394 | complete the post award subject to immigration control case calculation sheet |
| TCM1000395 | check if the customer is subject to immigration control |
| TCM1000396 | complete a Manual Payment Calculation sheet on a post award subject to immigration control case |
| TCM1000397 | check for entitlement to the four-week run-on |
| TCM1000398 | check employment history details in TBS |
| TCM1000400 | check a child’s date of birth |
TCM1000401-TCM1000500
| Page Reference | Title |
|---|---|
| TCM1000401 | check if either customer has been in receipt of IS or JSA / ESA |
| TCM1000402 | check the CTC entitlement |
| TCM1000403 | check if the Compliance Terminated signal is set |
| TCM1000404 | trace and match a complex case customer and check if they have a NINO or NONO |
| TCM1000405 | amend the Benefits History screen |
| TCM1000406 | check the start date of an award |
| TCM1000407 | access the B&C Claimant Compliance Referral System form |
| TCM1000408 | use the International Group Database |
| TCM1000409 | view linked work items |
| TCM1000410 | compare details of the failed and existing claim when dealing with a verification failure |
| Page reference | Title |
|---|---|
| TCM1000411 | reject a claim due to a verification failure |
| TCM1000412 | access and use PARS |
| TCM1000413 | request sight of a cashcheque from Finance |
| TCM1000414 | check the status of a Joint Working Case |
| TCM1000415 | register a case on Centaur |
| TCM1000416 | amend a case in Centaur |
| TCM1000417 | request calls to be burned to a CD - replaced by CCOM200031 |
| TCM1000418 | access CMA |
| TCM1000419 | use viewer |
| TCM1000420 | send post via TNT |
| Page reference | Title |
|---|---|
| TCM1000421 | check National Insurance Recording System (NIRS) for class 1 and class 2 contributions |
| TCM1000422 | check National Insurance Recording System (NIRS) for nationality |
| TCM1000423 | check Self-Assessment 2000 (SA 2000) for self-employment |
| TCM1000424 | check National Insurance and PAYE Service (NPS) for employment |
| TCM1000425 | check National Insurance Recording System (NIRS) for date of entry |
| TCM1000427 | check details on a claim using function View Award |
| TCM1000428 | enter an issue date for a manual annual declaration |
| TCM1000429 | update a customer’s address |
| TCM1000430 | update Application Notes when working from a work list |
| Page reference | Title |
|---|---|
| TCM1000431 | check the received date of a pre award claim from the Verification Failures work list |
| TCM1000432 | check whether an IVA remission has sent a payment to the customer |
| TCM1000433 | make sure the TC241 is fully completed |
| TCM1000434 | check which payment method has been used |
| TCM1000435 | check if a tax credits payment has been issued |
| TCM1000436 | remove summary failure details from a pre award claim |
| TCM1000437 | check for the date a household breakdown was applied |
| TCM1000438 | check payments made after the household breakdown was notified |
| TCM1000439 | remove a dispute marker from an award |
| TCM1000440 | check if PVE payments were made after the household breakdown was notified |
| Page reference | Title |
|---|---|
| TCM1000441 | check if the award notice has been system issued or manually issued |
| TCM1000443 | identify a resurrected claim |
| TCM1000444 | register an Appeal on NTC |
| TCM1000445 | check Household Notes for details of manual payments made to the customer |
| TCM1000446 | check if the Manual Payment Request marker has been set |
| TCM1000447 | view Household Account to establish if all the manual payments have been posted to the customer’s account |
| TCM1000448 | finalise and / or renew a claim after an appeal has been closed |
| TCM1000449 | check that an award version has been created on a compliance case |
| Page reference | Title |
|---|---|
| TCM1000451 | calculate the outstanding overpayment before the time to pay (TTP) arrangement |
| TCM1000453 | close an appeal |
| TCM1000454 | check benefit history details |
| TCM1000455 | accept or reject a potential match for Line Managers only |
| TCM1000456 | find and access a claim on the potential match MU |
| TCM1000458 | access Application Change of Circumstances |
| TCM1000459 | note the start date of the overlapping award |
| TCM1000460 | restore a claim |
| Page reference | Title |
|---|---|
| TCM1000461 | convert foreign currency to British pounds |
| TCM1000462 | annualise income |
| TCM1000463 | check the received date of a pre award claim |
| TCM1000464 | disregard an Annual Declaration |
| TCM1000465 | trace an individual using trace citizen |
| TCM1000466 | check if a claim has been restored in function View S17 Details |
| TCM1000467 | check if the claim for CTC has been automatically backdated |
| TCM1000468 | check if the claim for WTC has been automatically backdated |
| TCM1000469 | check if the claim for WTC and CTC has been automatically backdated |
| TCM1000470 | check if the customer is a work seeker using CBOL. Archived 25/02/2021 |
| Page reference | Title |
|---|---|
| TCM1000471 | check if the customer is eligible for a same day hardship payment |
| TCM1000472 | arrange an urgent payment request (UPR) not within the hardship criteria |
| TCM1000473 | arrange a next day payment |
| TCM1000474 | use the Enquiry Centre Locator Tool |
| TCM1000475 | make sure the customer provides the correct identification when requesting an Enquiry Centre appointment |
| TCM1000476 | trace a child or young persons details on the tax credits computer |
| TCM1000477 | check NIRS to confirm liability to Class 2 NI contributions |
| TCM1000478 | access Claimant Compliance forms and letters on SEES |
| TCM1000479 | copy and print a screen from the computer |
| TCM1000480 | calculate the potential effective date of a claim |
| Page reference | Title |
|---|---|
| TCM1000483 | amend the customer’s details for a HSV 1 |
| TCM1000484 | check if the claim version has progressed to award |
| TCM1000485 | check who is the nominated recipient for tax credit payments |
| TCM1000486 | view Household Account to check for any payments made |
| TCM1000487 | check if payment is being made by the tax credits computer |
| TCM1000488 | check if the customer will qualify for in year adjustment |
| TCM1000489 | access function ‘User Requested Payment’ |
| TCM1000490 | establish customers entitlement using SEES and populate spreadsheet Manual Payments Team only |
| Page reference | Title |
|---|---|
| TCM1000491 | calculate manual payments |
| TCM1000492 | check if the customer(s) is currently in receipt of the maximum award for CTC and or WTC |
| TCM1000493 | follow the guidance in ‘CGL Instructions For Carrying Out A One Year Calculation’ |
| TCM1000495 | check for manual payments |
| TCM1000496 | determine amount to be paid after the next household pay day |
| TCM1000497 | check if a notice to pay has been issued |
| TCM1000498 | check the LOB 1 notification |
| TCM1000499 | check the right person is subject to disqualification |
| TCM1000500 | calculate the manual payments |
TCM1000501-TCM1000600
| Page reference | Title |
|---|---|
| TCM1000501 | process an annual declaration |
| TCM1000502 | check if account details are held for the payment recipient |
| TCM1000504 | use the SEES Caller Verification Tool |
| TCM1000505 | use RTI data for renewals |
| TCM1000507 | access the HMRC fax template |
| TCM1000509 | search the Manual Payments BAU database and create a new record |
| TCM1000510 | check if the customers address is RLS |
| Page reference | Title |
|---|---|
| TCM1000511 | check payments in |
| TCM1000512 | remove the work details from a pre award claim |
| TCM1000513 | remove a child’s date of birth from a pre award claim |
| TCM1000514 | reject a pre award claim due to no response |
| TCM1000515 | amend work details on a pre award claim |
| TCM1000516 | check if there are any current year ‘Initial CY’ or ‘Amended’ awards that require a TC602 manual award notice issuing |
| TCM1000517 | check if there are any previous year or earlier ‘Finalised’ awards that require a TC602 manual award notice issuing |
| TCM1000518 | check if customers are Crown Servant or NAAFI workers |
| TCM1000519 | calculate a reimbursement |
| Page reference | Title |
|---|---|
| TCM1000522 | check if an in year adjustment or cross year recovery has been applied |
| TCM1000523 | adjust in year payments |
| TCM1000524 | determine the category of the award for MAPTH |
| TCM1000528 | access and complete TPS |
| TCM1000529 | refer for local recovery |
| TCM1000530 | access and generate a ‘Check Character’ in Print Payslip |
| Page reference | Title |
|---|---|
| TCM1000531 | check the Full Time Education Start Date and End Date fields |
| TCM1000532 | check the 50+ Start Date and End Date fields |
| TCM1000533 | check the overpayment amount and record the date the TC610 was issued |
| TCM1000534 | remove a dispute marker on a CSSG Debt Pilot case |
| TCM1000535 | access Authorise User Requested Payments Worklist |
| TCM1000537 | check if the correct in year percentage has been set |
| TCM1000538 | issue a manual award notice |
| TCM1000539 | clear a case from the Compliance Failures Worklist |
| TCM1000540 | open and close a case on CCMIS |
| Page reference | Title |
|---|---|
| TCM1000541 | check for a previous address |
| TCM1000542 | print SAR |
| TCM1000543 | check who has a case using ECCS |
| TCM1000544 | check if the customer has more than one claim with different details |
| TCM1000545 | check the general notes box, screen 6, on CBOL |
| TCM1000546 | check the date the claim ceased |
| TCM1000547 | check if an award is finalised |
| TCM1000548 | check for and apply a manual Universal Credit (UC) Stop Notice |
| Page reference | Title |
|---|---|
| TCM1000551 | access the National Direct Debit System (NDDS) |
| TCM1000552 | ‘Search Display Customer details’ on the National Direct Debit System (NDDS) |
| TCM1000553 | ‘Create Customer’ on the National Direct Debit System (NDDS) |
| TCM1000554 | continue from the ‘Display Customer Details’ in National Direct Debit System (NDDS) |
| TCM1000555 | amend customer details on the National Direct Debit System (NDDS) |
| TCM1000556 | ‘Amend Account Name Details’ on the National Direct Debit System (NDDS) |
| TCM1000557 | ‘Enter Account Details’ on the National Direct Debit System (NDDS) |
| TCM1000558 | ‘Confirm Customer Authority’ on the National Direct Debit System (NDDS) |
| TCM1000559 | set up a single payment plan on the National Direct Debit System (NDDS) |
| TCM1000560 | set up a payment plan on the National Direct Debit System (NDDS) |
| Page reference | Title |
|---|---|
| TCM1000561 | access and interpret function View Household Account to view the overpayments transferred for Cross Award Recovery |
| TCM1000562 | record a Tribunal decision ‘Appeal Upheld’ in function Maintain Appeal |
| TCM1000563 | record a Tribunal decision ‘Appeal Overturned’ in function Maintain Appeal |
| TCM1000564 | record a Tribunal decision ‘Appeal Adjourned’ in function Maintain Appeal |
| TCM1000565 | record a Tribunal decision ‘Awaiting a Hearing Date’ in function Maintain Appeal |
| TCM1000566 | record ‘Appeal Withdrawn or Closed’ in function Maintain Appeal |
| TCM1000567 | check if a work item shows the reason ‘App’ |
| TCM1000568 | enter a hearing date on NTC |
| TCM1000569 | complete the form AT38 |
| Page reference | Title |
|---|---|
| TCM1000571 | view IYS17 Notice details |
| TCM1000572 | access function Maintain In Year Finalisation |
| TCM1000573 | finalise UY award |
| TCM1000574 | check if an In Year Declaration has already been marked as not served |
| TCM1000575 | mark the Award Declaration as not served |
| TCM1000576 | in year finalise after an appeal has closed |
| TCM1000577 | enter an issue date for an in year manual award |
| TCM1000578 | check, establish the reason for, set or remove the Finalisation Inhibited signal |
| TCM1000579 | change a customers in year specified date (IYSD) |
| TCM1000580 | disregard an Award Declaration |
| Page reference | Title |
|---|---|
| TCM1000581 | check which customer has returned an Award Declaration |
| TCM1000582 | check for an unprocessed in year S17 work list item |
| TCM1000583 | determine which customer to re-issue an In Year S17 Notice to |
| TCM1000584 | process an Award Declaration |
| TCM1000585 | check whether the Award Declaration is a reply required or auto finalisation |
| TCM1000586 | check if an award declaration is incomplete |
| TCM1000587 | check if the Award Declaration has been received and how it was made |
| TCM1000588 | check how many award declarations have been received |
| TCM1000589 | annualise income |
| TCM1000590 | find a customers In Year Specified Date |
| Page reference | Title |
|---|---|
| TCM1000591 | check the date the Award Declaration was issued |
| TCM1000592 | check what Award Declaration information has been provided |
| TCM1000593 | access the Capture In Year S17 Notice function |
| TCM1000594 | check the status of the In Year Finalisation |
| TCM1000596 | issue duplicate or copy notices |
| TCM1000597 | determine UY income |
| TCM1000598 | check which signals are set in function viiew In Year S17 Details |
| TCM1000599 | check the correct award version |
| TCM1000600 | capture In Year Finalisation information |
TCM1000601-TCM1000700
TCM1000641-TCM1000650
| Page reference | Title |
|---|---|
| TCM1000601 | check if the unfinalised work list entry is a single or multi entry work item |
| TCM1000602 | finalise an award in function maintain IY finalisation when working from a work list |
| TCM1000603 | check if a case has been selected for In Year Finalisation |
| TCM1000604 | access details held on the tax credits computer |
| TCM1000605 | update UY income details |
| TCM1000606 | capture an IYS17 from a worklist |
| TCM1000607 | record the issue date of TC603 on a STC claim |
| TCM1000608 | calculate the daily rate for the UY-1 period in correction |
| TCM1000609 | calculate the daily rate for UY from the In Year S17 (IYS17) notice |
| TCM1000610 | check the number of days in the UY period through function ‘Award View’ |
| Page reference | Title |
|---|---|
| TCM1000611 | calculate whether an income figure falls within the agreed percentage perameters |
| TCM1000612 | calculate whether the income figure falls within the RTI percentage parameter |
| TCM1000613 | check income limits on the IYS17 notice |
| TCM1000614 | calculate the daily rate of income for UY, as displayed in Application Correction |
| TCM1000615 | check of there is a Stop Notice recorded |
| TCM1000616 | create a stop notice from a DP worklist entry |
| TCM1000617 | allow tax credit entitlement to continue from the DP worklist |
| TCM1000618 | apply an award recalculation |
| Page reference | Title |
|---|---|
| TCM1000621 | view IYS17 declaration details |
| TCM1000622 | check if the IYS17 income is in an acceptable format |
| TCM1000623 | view UY income in ‘correction’ |
| TCM1000624 | annualise the total household income using the RTI figure |
| TCM1000625 | identify if there is a held change of circs on a claim selected for IYF |
| TCM1000626 | check if a customer has Universal Credit (UC) interest |
| TCM1000627 | make or cancel remission when debt has transferred to DWP |
| TCM1000628 | check if customer’s postcode is in a closed postcode area |
| TCM1000629 | use Geographic Step Closure (GSC) Override function |
| TCM1000630 | identify if an overpayment has been transferred to Department for Work and Pensions (DWP) for collection |
| Page reference | Title |
|---|---|
| TCM1000631 | re-issue an Individual Debt Statement (IDS) - TC1131 |
| TCM1000632 | view the date of issue of an IDS |
| TCM1000633 | check the amount of tax credit debt which has been transferred to the Department for Work and Pensions (DWP) for collection |
| TCM1000634 | check which customer the overpayment relates to, which has been transferred to the Department for Work and Pensions (DWP) for collection |
| TCM1000635 | manually trigger a Debt Notice for customers moving to Universal Credit |
| TCM1000636 | refer a request to amend the apportionment split of a joint debt to Debt Management Banking (DMB) for DMB to apply a manual re-apportionment |
| TCM1000637 | check if the recovery of an overpayment has been suspended due to the debt being transferred to the Department for Work and Pensions (DWP) for collection |
| TCM1000638 | calculate whether the Taxable Social Security Benefit figure falls within the ADD daily rate percentage parameter |
| TCM1000639 | check if customer’s postcode is in a closed postcode area – Netherton only |
| TCM1000651 | conduct SE assessment on SE entertainers & performers |
| TCM1000654 | verbally replay the S17 to the customer |
| TCM1000655 | check for exceptions to business rules which will allow a new claim to be made |
| TCM1000656 | check and update customer’s contact number |
| TCM1000657 | access the General Registrars Office (GRO) |
| TCM1000658 | check National Recording System (NIRS) for Date Of Birth (DOB) |