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HMRC internal manual

Tax Credits Manual

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TCM1000001-TCM1000100
TCM1000101-TCM1000200
TCM1000201-TCM1000300
TCM1000301-TCM1000400
TCM1000401-TCM1000500
TCM1000501-TCM1000600
TCM1000601-TCM1000700

TCM1000001-TCM1000100

TCM100001-TCM100010 TCM100011-TCM100020 TCM100021-TCM100030 TCM100031-TCM100040 TCM100041-TCM100050
         
TCM100051-TCM100060 TCM100061-TCM100070 TCM100071-TCM100080 TCM100081-TCM100090 TCM100091-TCM100100
TCM1000001{#tcm001} update Household Notes
   
TCM1000002 find a customer’s 1SD and / or 2SD
TCM1000003 tell if an annual declaration is incomplete
TCM1000004 access a work list and establish the reason for a work list item
TCM1000005 access the Application Correction function
TCM1000006 access the Capture Renewal Declaration function
TCM1000007 check for the correct award version
TCM1000008 set an action date
TCM1000009 complete form TC664
TCM1000010 check if an Annual Declaration has been marked as not served
TCM1000011{#tcm011} obtain details from the View S17 Details function
   
TCM1000012 access details held on the tax credits computer
TCM1000013 establish the reason for the household ending 
TCM1000014 find the Access to DWP Data System manual
TCM1000015 capture renewal information
TCM1000016 amend PY / PY-1 income details
TCM1000017 finalise PY and renew CY using Manage Finalise
TCM1000018 renew CY using Manage Finalise
TCM1000019 override the PY-1 incompatibility failure
TCM1000020 check a verification failure
TCM1000021{#tcm021} view Application Notes
   
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000023 transfer a case to another MU
TCM1000024 check if the Complex Case marker has been set
TCM1000025 check the status of a claim
TCM1000026 check for open account status
TCM1000027 check for a class 16 remission
TCM1000028 Update Application Notes
TCM1000029 contact Debt Management
TCM1000030 retain a work list item
TCM1000031{#tcm031} mark an address as RLS
   
TCM1000032 complete the Amend Finish screen
TCM1000033 cancel the checkbox in the Formal Agreement
TCM1000034 complete a MANC1 form
TCM1000035 access the Rules Based Service – International right to reside test
TCM1000036 complete the Free Format screen
TCM1000037 use Digital Mail Service (DMS)
TCM1000038 refer a case to the International Team
TCM1000039 change a customer’s 1SD
TCM1000040 access the household breakdown 1 reply Listing
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) {#tcm041} (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
   
TCM1000042 establish the SOA issue date
TCM1000043 check if the Annual Declaration has been received
TCM1000044 check if the household ended during the renewals period
TCM1000045 calculate the earliest date the child can be excluded - post award
TCM1000046 identify the end date of the restored claim
TCM1000047 identify the start date of a new claim
TCM1000048 check what Annual Declaration information has been provided
TCM1000049 check how many Annual Declarations have been received
TCM1000050 check which customer returned the Annual Declaration
TCM1000051{#tcm051} request manual correspondence for a Subject Access Request
   
TCM1000052 check if an award is WTC, CTC or both WTC and CTC
TCM1000053 check the customer’s date of birth and number of hours worked
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000055 take screen prints of a tax credit claim
TCM1000056 check the overpayment amount outstanding on NTC
TCM1000057 determine when correspondence should be sent to storage or when it should be destroyed
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000060 check the customer’s income figures
TCM1000061{#tcm061} to populate a Bank/Building Society address details
   
TCM1000062 update new child details on a pre-award claim
TCM1000063 set or remove the Manual Correspondence marker
TCM1000065 calculate recovered debt to be repaid following a bankruptcy or sequestration order
TCM1000066 make a note of 1st specified date in household notes
TCM1000067 view Household Notes
TCM1000068 determine if a tax credit award has been finalised more than once
TCM1000069 check if a final award notice has been issued
TCM1000070 check the version date of an award
TCM1000071{#tcm071} check if a Child Benefit claim includes bank details
   
TCM1000072 check if the Fast Track WTC processing rules are satisfied
TCM1000073 check if tax credits are currently in payment
TCM1000074 check if a payment schedule has been set up
TCM1000075 check if the Fast Track new child processing rules are satified
TCM1000076 check if there is already a tax credits claim for either or both customers
TCM1000077 check if the award period overlaps start date of the Fast Track new child claim
TCM1000078 check if a new claim is from the same customer household as an existing claim
TCM1000080 check or update the PAD notes
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) {#tcm081} (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
   
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000083 calculate responsibility start and end dates - No ‘shared care’ - Failed customer responsible
TCM1000084 check if recovery of an overpayment has been suspended
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000086 request re-issue of the IYS17
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000089 use the SEES Tax Credits Entitlement Calculator
TCM1000091{#tcm091} identify the cause of a rule 12 verification failure
   
TCM1000092 correct a pre-award rule 12 verification failure caused by an obvious mistake
TCM1000093 enter benefit start or end dates on a post award claim
TCM1000094 check if a typo error has been made on the account details or it has been completely changed
TCM1000095 calculate responsibility start and end dates - Ongoing ‘shared care’ - Failed customer responsible
TCM1000096 clear an entry on the remission database
TCM1000097 find DWP local office contact details - Archived 16/08/17
TCM1000098 check NTC for an FTNAE marker in a pre-award claim
TCM1000099 check for a date of death on TBS

TCM1000101-TCM1000200

TCM1000101-TCM1000110 TCM1000111-TCM1000120 TCM1000121-TCM1000130 TCM1000131-TCM1000140 TCM1000141-TCM1000150
         
TCM1000151-TCM1000160 TCM1000161-TCM1000170 TCM1000171-TCM1000180 TCM1000181-TCM1000190 TCM1000191-TCM1000200
TCM1000101{#tcm101} check the status of an award
   
TCM1000102 income used in calculation and access View Elements screen
TCM1000103 mark the Annual Declaration as not served
TCM1000104 check the date the Annual Declaration was issued
TCM1000105 check if the RLS signal has been set
TCM1000106 complete and process into award a pre award claim, customer working 16+ a week and receiving Income based Employment and Support Allowance (ESA) or Pension Credit (PC)
TCM1000107 access the Manage Verification Failures screen from the Verification Failures work list
TCM1000108 view Application Notes from the Manage Verification Failures screen
TCM1000109 check for disability on a pre award application
TCM1000110 refer a case to the manual payments team
TCM1000111{#tcm111} check the customer’s name and / or current address in function View Application
   
TCM1000112 lift overpayment suspension marker
TCM1000113 check that the SAR is in the correct order
TCM1000114 complete a Structured Electronic Document (SED)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000116 access function Manage Finalisation
TCM1000117 check which signals are set
TCM1000118 find the status of a claim using function View Claim Summary
TCM1000119 find the date a notice was issued
TCM1000120 find the type of notice that was issued
TCM1000121{#tcm121} determine which customer to re-issue an S17 notice to
   
TCM1000122 issue duplicate or copy notices
TCM1000123 check for an Unprocessed S17 work list item
TCM1000124 access SEES letters and forms
TCM1000125 put a note on CMA in a rejected claim
TCM1000127 check for Special Needs markers
TCM1000128 check if the award has ended due to the death of the customer or their partner
TCM1000129 check for a partner or an appointee
TCM1000130 check for customer’s address on TBS
TCM1000131{#tcm131} check what is preventing a decision on a newly captured Fast Track claim
   
TCM1000132 check the ICT database for a work item
TCM1000133 update the ICT database
TCM1000134 recall a BACS payment
TCM1000135 process a WTC upfront complex case with a verification failure to Award Issued
TCM1000136 set the Complex Case and Manual Correspondence markers
TCM1000137 identify if new PY income has an impact on PY entitlement
TCM1000138 identify a rule 12 verification failure obvious mistake
TCM1000139 calculate average weekly childcare costs
TCM1000140 calculate childcare effective dates
TCM1000141{#tcm141} check if the childcare change has been reported too far in the future
   
TCM1000142 check for any work list items
TCM1000143 amend the previous childcare costs end date to prevent an overlap of childcare costs
TCM1000144 check whether a failed payment is a ‘User Requested payment’ (URP) by Bacs
TCM1000145 find a childcare providers address
TCM1000146 check the bill status on NPS for a customer who is trading as self-employed
TCM1000147 check if a new claim has been submitted
TCM1000148 lift the suspension marker if manual payments have been posted incorrectly
TCM1000149 finalise, terminate, finalise and renew, or renew an award in function Manage Finalisation when working from a work list
TCM1000150 view a customer’s verification failures
TCM1000151{#tcm151} check award status of a mismatched clean claim
   
TCM1000152 check if this is a Child Deceased claim
TCM1000153 check the status of the renewal
TCM1000154 check which signals are set in function View S17 Details
TCM1000155 access an NTC Listing ‘Unprocessed S17’ worklist
TCM1000156 access an NTC Listing ‘Unfinalised S17’ worklist
TCM1000157 access and delete an NTC listing ‘Unprocessed S17’ worklist
TCM1000158 access and delete an NTC listing ‘Unfinalised S17’ worklist
TCM1000159 check if any subsequent year has been finalised
TCM1000160 delete a work list item
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) {#tcm161} (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
   
TCM1000162 amend the childcare provider’s name, approving body or registration number
TCM1000163 end the childcare costs
TCM1000164 add an additional childcare provider and costs
TCM1000165 amend the childcare provider’s address
TCM1000166 enter childcare costs when they are claimed for the first time
TCM1000167 change the current childcare provider and / or childcare costs
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000171{#tcm171} exclude a child or young person from a post award claim
   
TCM1000172 amend or delete Appointee details
TCM1000173 check, establish the reason for, set or remove the Finalisation Inhibited signal
TCM1000174 obtain the customer’s telephone number when the claim is post award
TCM1000175 obtain the customer’s telephone number when the claim is pre-award
TCM1000176 update the customer’s telephone number when the claim is post award
TCM1000177 update the customer’s telephone number when the claim is pre-award
TCM1000178 use the SEES appointment system
TCM1000181{#tcm181} the reason for the rejection of a claim
   
TCM1000182 add an additional child to a post award claim
TCM1000183 check if previous year (PY) is finalised
TCM1000186 check for a customer’s date of death
TCM1000187 check if a customer is disabled
TCM1000188 check if a customer is employed and / or self-employed
TCM1000189 check the customer’s personal details
TCM1000190 check the start and end dates of the WTC elements
TCM1000191{#tcm191} complete a NIRS Update Referral template
   
TCM1000192 complete an M1 referral form
TCM1000193 trace a customer on TBS
TCM1000194 complete the form AT37
TCM1000195 identify which awards can be included in the IVA calculation
TCM1000196 find the remission class
TCM1000197 check if the claim is a nil award or is in payment
TCM1000198 check if the customer receives IS, JSA, ESA or PC
TCM1000199 check if payments are being recovered
TCM1000200 calculate the outstanding overpayment and any recoveries made since the IVA date

TCM1000201-TCM1000300

TCM1000201-TCM1000210{#TCM1000201} TCM1000211-TCM1000220 TCM1000221-TCM1000230 TCM1000231-TCM1000240 TCM1000241-TCM1000250
         
TCM1000251-TCM1000260 TCM1000261-TCM1000270 TCM1000271-TCM1000280 TCM1000281-TCM1000290 TCM1000291-TCM1000300
TCM1000201{#tcm201} update current year income details
   
TCM1000202 update previous year income details
TCM1000203 check for the 50+ element
TCM1000204 check whether the Annual Declaration is a Reply Required or Auto Renewal
TCM1000205 finalise PY
TCM1000206 check if the Unfinalised work list entry is a single or multi entry work item
TCM1000207 note a response date using the Maintain Appeal function
TCM1000208 sort & filter a work list
TCM1000209 check if the income is estimated or actual
TCM1000210 amend estimated income to actual income
TCM1000211{#TCM211} refer or progress chase a case with the International team
   
TCM1000212 check the award period covered by the notice
TCM1000213 amend PY income details if PY is unfinalised
TCM1000215 find the action date on a work list item
TCM1000216 check the overpayment amount
TCM1000217 check the date of a household breakdown
TCM1000218 check the effective date of a claim
TCM1000219 enter Disability start date for a child or young person for the first time
TCM1000221{#tcm221} access function Make Remission
   
TCM1000222 household end an award
TCM1000226 withdraw a pre-award claim
TCM1000229 check for CY entitlement
TCM1000230 obtain a Child Benefit number and personal details held on Child Benefit On Line (CBOL)
TCM1000231{#tcm231} add a child to a post award WTC upfront complex case
   
TCM1000232 suspend payments
TCM1000233 apply the Free Format
TCM1000234 trace and match the employer on a pay WTC upfront complex case
TCM1000235 authorise or reject a four week run on entitlement
TCM1000236 pay and not remit a four week run on entitlement
TCM1000237 pay and remit a four week run on entitlement
TCM1000238 check if the ‘Refer to Local Recovery’ marker is set
TCM1000239 add a new child or young person to a post award claim
TCM1000240 check if the child or young person is part of the existing household
TCM1000241{#tcm241} check if the child or young person was excluded from the award
   
TCM1000242 re-include the child or young person post award
TCM1000243 calculate the responsibility end and start dates when the failed customer is given responsibility for the child or young person
TCM1000244 set the child responsibility include from date on a post award failed claim
TCM1000245 check the start and end dates of child responsibility
TCM1000246 check the date a claim was received
TCM1000247 change the status of a verification failure
TCM1000248 check the child’s reference number on a Child Benefit claim
TCM1000249 check the details on a claim using function View Application
TCM1000250 access function Manage Verification Failures to obtain details of the existing customer and the failed customer
TCM1000251{#tcm251} obtain or check the employer’s name, telephone number, address and PAYE reference number when the claim is post award
   
TCM1000252 obtain the employer’s telephone number, address and PAYE reference number when the claim is pre-award
TCM1000253 update the employer’s telephone number when the claim is post award
TCM1000254 update the employer’s telephone number when the claim is pre-award
TCM1000255 check if FTE needs to be confirmed
TCM1000256 find the latest Information Disclosure guidance
TCM1000257 access Decision Trees
TCM1000258 disallow a potential EEA CTC / WTC complex claim where the employment cannot be verified
TCM1000259 check if a household breakdown is recorded
TCM1000260 access Common Enquiry Service (CES)
TCM1000261{#tcm261} complete a CA8288 for a WTC upfront complex case
   
TCM1000262 use SEES to calculate a customer’s age at the effective date of claim
TCM1000263 complete an E Form
TCM1000264 read information provided on an E Form
TCM1000265 respond to an E Form
TCM1000266 check if the Child Benefit claim indicator has been set
TCM1000267 update the tax credits claim with the new POca details
TCM1000268 complete the PAD
TCM1000269 check if the Child Benefit correspondence is open or closed and if renewal inhibited signal is set
TCM1000270 send POca details to Child Benefit
TCM1000271{#tcm271} update the customer’s details using the CBUS schedules
   
TCM1000272 update the customer’s details using the CBUS schedules
TCM1000273 check if there has been a change of circumstances
TCM1000274 access Capture Current
TCM1000275 complete a TC602 manual award notice for a WTC upfront complex case
TCM1000277 check if the LPO referral is complete
TCM1000278 check the status of a claim and what is preventing a decision on the newly captured claim
TCM1000279 update new work details on a pre award claim
TCM1000280 correct the JSA (IB) or ESA (IR) history on a post award claim
TCM1000281{#tcm281} access View Award to compare the elements on the current award version to the previous award version
   
TCM1000282 use function Manage Withdrawal
TCM1000283 check if the customer’s payments have been reduced because their net entitlement has been reduced
TCM1000284 view Household Account to establish if a manual payment has been issued
TCM1000285 use View Award to identify if a claim has been incorrectly backdated when it was captured
TCM1000286 set the child responsibility include from date on a pre award failed claim
TCM1000287 manually calculate a WTC only complex case where there has been no change of circumstances
TCM1000288 determine the household pay day
TCM1000289 check for manual payments posted on an account
TCM1000290 use the CPT desktop screen
TCM1000291{#tcm291} contact the Data Guardian
   
TCM1000292 find and complete form MS164
TCM1000293 check how the claim was received
TCM1000294 send manually captured documents to the Document Management Team
TCM1000295 transfer documents to another team
TCM1000296 check the total payments posted to an account
TCM1000297 check for a match on CBOL
TCM1000298 calculate the date from which to add or re-include a child or young person
TCM1000299 check for and clear a rule 2 verification failure
TCM1000300 remove a child or young person from a pre award claim

 TCM1000301-TCM1000400

TCM1000301-TCM1000310 TCM1000311-TCM1000320 TCM1000321-TCM1000330 TCM1000331-TCM1000340 TCM1000341-TCM1000350
         
TCM1000351-TCM1000360 TCM1000361-TCM1000370 TCM1000371-TCM1000380 TCM1000381-TCM1000390 TCM1000391-TCM1000400
TCM1000301{#TCM301} check whether the customer has been part of another household
   
TCM1000302 check the date from which a child / young person is included in a post award claim
TCM1000303 check the date from which a child / young person is included in a pre-award claim
TCM1000304 return to the worklist and transfer a case to another MU
TCM1000305 check matching award details in function Manage Verification Failures
TCM1000306 access the Children screen from function Manage Verification Failures
TCM1000308 amend the effective date of a pre award claim
TCM1000310 complete a form TC602 for a CTC only complex case
TCM1000311{#tcm311} complete a form TC602 for a WTC upfront complex case revised award
   
TCM1000312 view the View Direct Payment Schedule
TCM1000314 check a child or young person exception dates
TCM1000316 check for an EC claim indicator
TCM1000318 view applicable child benefit rates on the CBO Guidance page
TCM1000320 check the payment due date
TCM1000321{#tcm321} access the Applicant Failed Payments work list and check the reason a payment failed
   
TCM1000322 check for a claim version after the original issue date of a payment
TCM1000323 check if the award has ended
TCM1000324 check if a claim is a single or joint claim
TCM1000325 check if the bank details have changed
TCM1000327 remove a Payment Suspension marker
TCM1000328 delete bank account details
TCM1000330 check for a new baby in the household
TCM1000331{#tcm331} calculate how much the customer has repaid since 18/01/2010
   
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
TCM1000333 check the Construction Industry Scheme Reform (CISR) system
TCM1000334 determine which e-forms to issue for an initial enquiry to an OMS
TCM1000335 set a Manual Suspension marker
TCM1000336 remove a Manual Suspension marker
TCM1000337 obtain details that are on the Free Format screen
TCM1000338 register a dispute
TCM1000339 establish the period the overpayment relates to
TCM1000341{#tcm341} set the issue date on a manual Annual Declaration
   
TCM1000342 check income on ‘Validate Large Payment’ team
TCM1000343 obtain Personal Independence Payment reports
TCM1000344 use the Personal Independence Database - case worker function
TCM1000345 use the Personal Independence Database - maintenance function
TCM1000346 check if there is an earlier rejected claim
TCM1000347 check if the new total hours will increase / decrease the award
TCM1000348 tell if an In Year S17 Declaration is incomplete
TCM1000349 send a case to storage using Accutrac
TCM1000350 request documents stored on Accutrac
TCM1000351{#tcm351} set an action date on NTC Listings
   
TCM1000352 delete an entry from NTC listings
TCM1000353 check for exception changes within the 4WRO period
TCM1000354 complete the end date of the old job
TCM1000355 enter new work details - employed or self employed
TCM1000356 access view award to check the elements
TCM1000357 find the date of the latest award version for a mismatch claim
TCM1000358 identify the award period start date
TCM1000359 record the issue date of TC603
TCM1000360 use View Household Account to obtain the total amount paid
TCM1000361{#tcm361} complete the late appeal template
   
TCM1000362 close an appeal
TCM1000363 check if a postcode is in the correct format
TCM1000364 amend hours worked
TCM1000365 check if you have all the employment details
TCM1000366 check for an open appeal
TCM1000367 set the issue date on a Finalised Award Notice TC602E
TCM1000368 check if a Payment Suspension has been set
TCM1000370 enter short term childcare details
TCM1000371{#tcm371} complete form DCI1
   
TCM1000372 prompt a payment schedule for a complex case
TCM1000373 check that an award version has been created for a WTC upfront complex case
TCM1000374 check that a payment schedule has been set up for a WTC upfront complex case
TCM1000375 obtain the information requested for disclosure
TCM1000376 complete a witness statement
TCM1000377 delete a duplicate child entry from NTC Listing
TCM1000378 access NTC Listing to view details of a duplicate child record
TCM1000379 check if the customer is entitled to the childcare element
TCM1000380 amend the Connextions end date
TCM1000381{#tcm381} change the Connextions include from date
   
TCM1000382 change the FTNAE / AT include from date
TCM1000383 enter the Connexions start and end date
TCM1000384 enter a FTNAE / AT end date
TCM1000385 enter a FTNAE - AT start date
TCM1000386 use function View Household Account to obtain the outstanding overpayment amount
TCM1000387 check if a manual payment has been posted to the correct award
TCM1000388 check if there has been a remission
TCM1000394{#tcm391} complete the post award subject to immigration control case calculation sheet
   
TCM1000395 check if the customer is subject to immigration control
TCM1000396 complete a Manual Payment Calculation sheet on a post award subject to immigration control case
TCM1000397 check for entitlement to the four-week run-on
TCM1000398 check employment history details in TBS
TCM1000400 check a child’s date of birth

TCM1000401-TCM1000500

TCM1000401-TCM1000410 TCM1000411-TCM1000420 TCM1000421-TCM1000430 TCM1000431-TCM1000440 TCM1000441-TCM1000450
         
TCM1000451-TCM1000460 TCM1000461-TCM1000470 TCM1000471-TCM1000480 TCM1000481-TCM1000490 TCM1000491-TCM1000500
TCM1000401{#tcm401} check if either customer has been in receipt of IS or JSA / ESA
   
TCM1000402 check the CTC entitlement
TCM1000403 check if the Compliance Terminated signal is set
TCM1000404 trace and match a complex case customer and check if they have a NINO or NONO
TCM1000405 amend the Benefits History screen
TCM1000406 check the start date of an award
TCM1000407 access the B&C Claimant Compliance Referral System form
TCM1000408 use the International Group Database
TCM1000409 view linked work items
TCM1000410 compare details of the failed and existing claim when dealing with a verification failure
TCM1000411{#tcm411} reject a claim due to a verification failure
   
TCM1000412 access and use PARS
TCM1000413 request sight of a cashcheque from Finance
TCM1000414 check the status of a Joint Working Case
TCM1000415 register a case on Centaur
TCM1000416 amend a case in Centaur
TCM1000417 request calls to be burned to a CD - replaced by CCOM200031
TCM1000418 access CMA
TCM1000419 use viewer
TCM1000420 send post via TNT
TCM1000421{#tcm421} check National Insurance Recording System (NIRS) for class 1 and class 2 contributions
   
TCM1000422 check National Insurance Recording System (NIRS) for nationality 
TCM1000423 check Self-Assessment 2000 (SA 2000) for self-employment
TCM1000424 check National Insurance and PAYE Service (NPS) for employment 
TCM1000425 check National Insurance Recording System (NIRS) for date of entry
TCM1000427 check details on a claim using function View Award
TCM1000428 enter an issue date for a manual annual declaration
TCM1000429 update a customer’s address
TCM1000430 update Application Notes when working from a work list
TCM1000431{#tcm431} check the received date of a pre award claim from the Verification Failures work list
   
TCM1000432 check whether an IVA remission has sent a payment to the customer
TCM1000433 make sure the TC241 is fully completed
TCM1000434 check which payment method has been used
TCM1000435 check if a tax credits payment has been issued
TCM1000436 remove summary failure details from a pre award claim
TCM1000437 check for the date a household breakdown was applied
TCM1000438 check payments made after the household breakdown was notified
TCM1000439 remove a dispute marker from an award
TCM1000440 check if PVE payments were made after the household breakdown was notified
TCM1000441{#tcm441} check if the award notice has been system issued or manually issued
   
TCM1000443 identify a resurrected claim
TCM1000444 register an Appeal on NTC
TCM1000445 check Household Notes for details of manual payments made to the customer
TCM1000446 check if the Manual Payment Request marker has been set
TCM1000447 view Household Account to establish if all the manual payments have been posted to the customer’s account
TCM1000448 finalise and / or renew a claim after an appeal has been closed
TCM1000449 check that an award version has been created on a compliance case
TCM1000451{#tcm451} calculate the outstanding overpayment before the time to pay (TTP) arrangement
   
TCM1000453 close an appeal
TCM1000454 check benefit history details
TCM1000455 accept or reject a potential match for Line Managers only
TCM1000456 find and access a claim on the potential match MU
TCM1000458 access Application Change of Circumstances
TCM1000459 note the start date of the overlapping award
TCM1000460 restore a claim
TCM1000461{#tcm461} convert foreign currency to British pounds
   
TCM1000462 annualise income
TCM1000463 check the received date of a pre award claim
TCM1000464 disregard an Annual Declaration
TCM1000465 trace an individual using trace citizen
TCM1000466 check if a claim has been restored in function View S17 Details
TCM1000467 check if the claim for CTC has been automatically backdated
TCM1000468 check if the claim for WTC has been automatically backdated
TCM1000469 check if the claim for WTC and CTC has been automatically backdated
TCM1000470 check if the customer is a work seeker using CBOL
TCM1000471 check if the customer is eligible for a same day hardship payment
   
TCM1000472 arrange an urgent payment request (UPR) not within the hardship criteria
TCM1000473 arrange a next day payment
TCM1000474 use the Enquiry Centre Locator Tool
TCM1000475 make sure the customer provides the correct identification when requesting an Enquiry Centre appointment
TCM1000476 trace a child or young persons details on the tax credits computer
TCM1000477 check NIRS to confirm liability to Class 2 NI contributions
TCM1000478 access Claimant Compliance forms and letters on SEES
TCM1000479 copy and print a screen from the computer
TCM1000480 calculate the potential effective date of a claim
TCM1000483{#tcm481} amend the customer’s details for a HSV 1
   
TCM1000484 check if the claim version has progressed to award
TCM1000485 check who is the nominated recipient for tax credit payments
TCM1000486 view Household Account to check for any payments made
TCM1000487 check if payment is being made by the tax credits computer
TCM1000488 check if the customer will qualify for in year adjustment
TCM1000489 access function ‘User Requested Payment’
TCM1000490 establish customers entitlement using SEES and populate spreadsheet Manual Payments Team only
TCM1000491{#tcm491} calculate manual payments
   
TCM1000492 check if the customer(s) is currently in receipt of the maximum award for CTC and or WTC
TCM1000493 follow the guidance in ‘CGL Instructions For Carrying Out A One Year Calculation’
TCM1000495 check for manual payments
TCM1000496 determine amount to be paid after the next household pay day
TCM1000497 check if a notice to pay has been issued
TCM1000498  check the LOB 1 notification
TCM1000499 check the right person is subject to disqualification
TCM1000500  calculate the manual payments

TCM1000501-TCM1000600

TCM1000501-TCM1000510 TCM1000511-TCM1000520 TCM1000521-TCM1000530 TCM1000531-TCM1000540 TCM1000541-TCM1000550
         
TCM1000551-TCM1000560 TCM1000561-TCM1000570 TCM1000571-TCM1000580 TCM1000581-TCM1000590 TCM1000591-TCM1000600
TCM1000501{#tcm501} process an annual declaration
   
TCM1000502 check if account details are held for the payment recipient
TCM1000504 use the SEES Caller Verification Tool
TCM1000505 use RTI data for renewals
TCM1000507 access the HMRC fax template
TCM1000509 search the Manual Payments BAU database and create a new record
TCM1000510 check if the customers address is RLS
TCM1000511{#tcm511} check payments in
   
TCM1000512 remove the work details from a pre award claim
TCM1000513 remove a child’s date of birth from a pre award claim
TCM1000514 reject a pre award claim due to no response
TCM1000515 amend work details on a pre award claim
TCM1000516 check if there are any current year ‘Initial CY’ or ‘Amended’ awards that require a TC602 manual award notice issuing
TCM1000517 check if there are any previous year or earlier ‘Finalised’ awards that require a TC602 manual award notice issuing
TCM1000518 check if customers are Crown Servant or NAAFI workers
TCM1000519 calculate a reimbursement
TCM1000522{#tcm521} check if an in year adjustment or cross year recovery has been applied
   
TCM1000523 adjust in year payments
TCM1000524 determine the category of the award for MAPTH
TCM1000528 access and complete TPS
TCM1000529 refer for local recovery
TCM1000530 access and generate a ‘Check Character’ in Print Payslip
TCM1000531{#tcm531} check the Full Time Education Start Date and End Date fields
   
TCM1000532 check the 50+ Start Date and End Date fields
TCM1000533 check the overpayment amount and record the date the TC610 was issued
TCM1000534 remove a dispute marker on a CSSG Debt Pilot case
TCM1000535 access Authorise User Requested Payments Worklist
TCM1000537 check if the correct in year percentage has been set
TCM1000538 issue a manual award notice
TCM1000539 clear a case from the Compliance Failures Worklist
TCM1000540 open and close a case on CCMIS
TCM1000541{#tcm541} check for a previous address
   
TCM1000542 print SAR
TCM1000543 check who has a case using ECCS
TCM1000544 check if the customer has more than one claim with different details
TCM1000545 check the general notes box, screen 6, on CBOL
TCM1000546 check the date the claim ceased
TCM1000547 check if an award is finalised
TCM1000548 check for and apply a manual Universal Credit (UC) Stop Notice
TCM1000551{#tcm551} access the National Direct Debit System (NDDS)
   
TCM1000552 ‘Search Display Customer details’ on the National Direct Debit System (NDDS)
TCM1000553 ‘Create Customer’ on the National Direct Debit System (NDDS)
TCM1000554 continue from the ‘Display Customer Details’ in National Direct Debit System (NDDS)
TCM1000555 amend customer details on the National Direct Debit System (NDDS)
TCM1000556 ‘Amend Account Name Details’ on the National Direct Debit System (NDDS)
TCM1000557 ‘Enter Account Details’ on the National Direct Debit System (NDDS)
TCM1000558 ‘Confirm Customer Authority’ on the National Direct Debit System (NDDS)
TCM1000559 set up a single payment plan on the National Direct Debit System (NDDS)
TCM1000560 set up a payment plan on the National Direct Debit System (NDDS)
TCM1000561{#tcm561} access and interpret function View Household Account to view the overpayments transferred for Cross Award Recovery
   
TCM1000562 record a Tribunal decision ‘Appeal Upheld’ in function Maintain Appeal
TCM1000563 record a Tribunal decision ‘Appeal Overturned’ in function Maintain Appeal
TCM1000564 record a Tribunal decision ‘Appeal Adjourned’ in function Maintain Appeal
TCM1000565 record a Tribunal decision ‘Awaiting a Hearing Date’ in function Maintain Appeal
TCM1000566 record ‘Appeal Withdrawn or Closed’ in function Maintain Appeal
TCM1000567 check if a work item shows the reason ‘App’
TCM1000568 enter a hearing date on NTC
TCM1000569 complete the form AT38
TCM1000571{#tcm571} view IYS17 Notice details
   
TCM1000572 access function Maintain In Year Finalisation
TCM1000573 finalise UY award
TCM1000574 check if an In Year Declaration has already been marked as not served
TCM1000575 mark the Award Declaration as not served
TCM1000576 in year finalise after an appeal has closed
TCM1000577 enter an issue date for an in year manual award
TCM1000578 check, establish the reason for, set or remove the Finalisation Inhibited signal
TCM1000579 change a customers in year specified date (IYSD)
TCM1000580 disregard an Award Declaration
TCM1000581{#tcm581} check which customer has returned an Award Declaration
   
TCM1000582 check for an unprocessed in year S17 work list item
TCM1000583 determine which customer to re-issue an In Year S17 Notice to
TCM1000584 process an Award Declaration
TCM1000585 check whether the Award Declaration is a reply required or auto finalisation
TCM1000586 check if an award declaration is incomplete
TCM1000587 check if the Award Declaration has been received and how it was made
TCM1000588 check how many award declarations have been received
TCM1000589 annualise income
TCM1000590 find a customers In Year Specified Date
TCM1000591{#tcm591} check the date the Award Declaration was issued
   
TCM1000592 check what Award Declaration information has been provided
TCM1000593 access the Capture In Year S17 Notice function
TCM1000594 check the status of the In Year Finalisation
TCM1000596 issue duplicate or copy notices
TCM1000597 determine UY income
TCM1000598 check which signals are set in function viiew In Year S17 Details
TCM1000599 check the correct award version
TCM1000600 capture In Year Finalisation information

 TCM1000601-TCM1000700

TCM1000601-TCM1000610 TCM1000611-TCM1000620 TCM1000621-TCM1000630 TCM1000631-TCM1000640
       
TCM1000641-TCM1000650 TCM1000651-TCM1000660    
TCM1000601{#tcm601} check if the unfinalised work list entry is a single or multi entry work item
   
TCM1000602 finalise an award in function maintain IY finalisation when working from a work list
TCM1000603 check if a case has been selected for In Year Finalisation
TCM1000604 access details held on the tax credits computer
TCM1000605 update UY income details
TCM1000606 capture an IYS17 from a worklist
TCM1000607 record the issue date of TC603 on a STC claim
TCM1000608 calculate the daily rate for the UY-1 period in correction
TCM1000609 calculate the daily rate for UY from the In Year S17 (IYS17) notice
TCM1000610 check the number of days in the UY period through function ‘Award View’
TCM1000611{#TCM611} calculate whether an income figure falls within the agreed percentage perameters
   
TCM1000612 calculate whether the income figure falls within the RTI percentage parameter
TCM1000613 check income limits on the IYS17 notice
TCM1000614 calculate the daily rate of income for UY, as displayed in Application Correction
TCM1000615 check of there is a Stop Notice recorded
TCM1000616 create a stop notice from a DP worklist entry
TCM1000617 allow tax credit entitlement to continue from the DP worklist
TCM1000618  apply an award recalculation
TCM1000621{#TCM621}  view IYS17 declaration details
   
TCM1000622 check if the IYS17 income is in an acceptable format
TCM1000623 view UY income in ‘correction’
TCM1000624 annualise the total household income using the RTI figure
TCM1000625 identify if there is a held change of circs on a claim selected for IYF
TCM1000626 check if a customer has Universal Credit (UC) interest
TCM1000627 make or cancel remission when debt has transferred to DWP
TCM1000628 check if customer’s postcode is in a closed postcode area
TCM1000629 use Geographic Step Closure (GSC) Override function
TCM1000630 identify if an overpayment has been transferred to Department for Work and Pensions (DWP) for collection
TCM1000631{#TCM631} re-issue an Individual Debt Statement (IDS) - TC1131
   
TCM1000632 view the date of issue of an IDS
TCM1000633 check the amount of tax credit debt which has been transferred to the Department for Work and Pensions (DWP) for collection
TCM1000634 check which customer the overpayment relates to, which has been transferred to the Department for Work and Pensions (DWP) for collection
TCM1000635 manually trigger a Debt Notice for customers moving to Universal Credit
TCM1000636 refer a request to amend the apportionment split of a joint debt to Debt Management Banking (DMB) for DMB to apply a manual re-apportionment
TCM1000637 check if the recovery of an overpayment has been suspended due to the debt being transferred to the Department for Work and Pensions (DWP) for collection
TCM1000638 calculate whether the Taxable Social Security Benefit figure falls within the ADD daily rate percentage parameter
TCM1000639 check if customer’s postcode is in a closed postcode area – Netherton only
TCM1000651{#tcm651} conduct SE assessment on SE entertainers & performers