TCM1000510 - How to check if the customers address is RLS
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the relevant checkbox
- select ‘OK’.
If you are taken to the ‘Select Application’ screen
- select the relevant claim
- select ‘OK’. You will be taken to the ‘Applicant Details’ screen
- go to Step 2.
If you are taken to the ‘Select Application Version’ screen
- select the relevant claim version
- select ‘OK’. You will be taken to the ‘Applicant Details’ screen
- go to Step 2.
If you are taken straight to the ‘Applicant Details’ screen, go to Step 2.
Step 2
On the ‘Applicant Details’ screen
Note: If the ‘Signals’ screen displays, select ‘OK’.
- select ‘Address’. You will be taken to the ‘Address Change’ screen
- the customer’s address will be RLS if the ‘RLS’ checkbox is selected.