Accessibility statement

This statement applies to content published on the www.gov.uk domain. It does not apply to content on service.gov.uk subdomains (for example, www.registertovote.service.gov.uk).

This website is run by the Government Digital Service. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some images do not have good alternative text
  • some buttons are not correctly identified
  • some error messages are not clearly associated with form controls
  • many documents are in PDF format and are not accessible

How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

The Government Digital Service is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

Some non-English pages have attachments in more than one language, and the language for the attachments is not identified, nor indicated within the files. This fails WCAG 2.1A 3.1.1 success criterion (Language of Page). We plan to fix this by September 2020.

A small number of pages have content in different languages where the language is not identified. This fails WCAG 2.1A 3.1.1 success criterion (Language of Page). We plan to fix this by October 2019.

Some tables in content do not have table row headers when needed. This fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships). This is a limitation of the publishing tool which we plan to fix by October 2019.

Focused links and buttons sometimes do not have enough contrast. This fails WCAG 1.4.11 AA (Non-text Contrast). We plan to fix this by October 2019.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

The following content does not need to comply with the accessibility requirement until September 2020, because it was published before September 2018.

Images on pages do not always have suitable alternative text. Some images are missing alternative text, some have incomplete text and some have ‘placeholder’ as alternative text. This fails WCAG 1.1.1A success criterion (Non-text Content). We plan to identify and fix these by September 2020.

Headings on some pages are not in a logical nested order. We plan to identify and fix these by September 2020.

In addition to the pages identified above, some other pages have content in different languages where the language is not identified. This fails WCAG 2.1 A 3.1.1 success criterion (Language of Page). We plan to identify and fix these by September 2020.

Buttons on some pages do not have a correct role identified, which affects how they work with assistive technology. This fails WCAG 2.1A success criterion (Name, Role, Value). We plan to identify and fix these by September 2020.

Error messages on some forms are unclear or lack clear association with particular form controls. This fails WCAG 2.1A 3.3.1 success criterion (Error Identification).

Guidance will be created to help content authors understand the requirements for captions and audio description for all new videos. This is related to WCAG 2.1A success criteria 1.2.2 (Captions (Prerecorded)) and 1.2.3 Audio Description or Media Alternative (Prerecorded).

PDFs and other documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

View the accessible document policy of the organisation that published the document to report any problems or request documents in an alternative format.

GOV.UK services

Each service has its own accessibility page, with details of how accessible the service is, how to report problems and how to request information in an alternative format. You can access these pages from the footer inside the service.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

This statement was prepared on 23 September 2019. It was last updated on 23 September 2019.

Last updated 23 September 2019