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HMRC internal manual

Tax Credits Manual

Updates: Tax Credits Manual

2016

published amendments

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 4/4b - 16 and up to 20 in current NTC award (Info)
Broken hyperlink amended
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years (Info)
Broken hyperlink amended

published amendments

Claims: capture (D-K): intelligent manual capture - desk aid
Change to Section 6 amending the Barclays Bank postcode and removing reference to House identity (Task 978)
Claims - work lists (general): Incomplete Applications work list helpcard
Changed Barclays Bank postcode to LE87 2BB (Task 976)
Extra information - Bank Details Guide - Bank Details Guide - B
Change to Barclays Bank Plc. postcode (Task 884)

published amendments

Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Changes - work (general N-Z): Strike action - on strike (AG)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Changes - work (general N-Z): Started new job in addition to main job
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Miscellaneous (A to B): Award calculation (Introduction)
Repair broken link to TCTM07001 Calculation of entitlement (Task 431)
Changes - miscellaneous (A-F): Family changes (Info)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Claims: storage and retrieval: Retrieval and return of casepapers
Broken link fixed
Changes - miscellaneous (A-F): Deleting details (Info)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Changes - customer: Family break-up
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Extra information: forms
Informing users that the TC607 Manual Statement of Account is held in SEES (Task 1097)
Payment - work lists: Informed choice work list
Step 33 amended to reflect that the form TC607 is now held on SEES (Task 1097)

published amendments

Changes - miscellaneous (A-F): establish if a change can be made (AG)
Note added to Step 19 (CC0218T/Task 933)
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DF15 - new note added. WvP Task
Notes: Standardised Messages (A to D): Standardised Messages - A - Appeals and Mandatory Reconsiderations
AR01 amended (Task 379) AR05 amended (Task 826) AR16 and AR17 - new notes added (Task BR021) AW22 - new note added (Task 1072)
Specialist areas - complex: complex cases - manual renewal (AG)
Step 19 - Notes added re: income increase disregard (Task 1169/2016 Budget changes)
Specialist areas - Complex: Complex cases - manual renewal (Info)
Note added - income increase disregard change (Task 1169/ Budget 2016)
Miscellaneous (A to B): rates and thresholds (Info)
Budget 2016/Rates and threshold table added for 2016-2017/ Income increase disregard changed from £5,000 to £2,500/Task BR1169
Miscellaneous (A to B): Income limits - calculation (Info)
Step 3 amended. Budget 2016 - Income increase disregard changed from £5,000 to £2,500. (Task number BR1169)
Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)

published amendments

Appeals stages: Appeals stage 7 - consideration of appeal to Upper Tribunal
Include retained Household Note AW22 in Step 1 and delete Household Note AW22 in Steps 3, 4 and 5. (CCP269T/Task 1210)
Changes - customer: Name change - customer (AG)
Step 2 - Link to Household breakdown guidance amended - Task 425
Changes - customer: Address - change (AG)
Step 2 - Link amended for Household Breakdown - Task 425
Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (post award) (AG)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Specialist areas - Complex International case - identify
email address' amended (Task 809)
Payment - overpayments (A-C): overpayments - calculate and remit (cases suspended on or after 30/10/06) (AG)
Step 52 amended - updated Note regarding cases where entitlement has reduced to nil or ended - Task 226
Notes - Standardised Messages (E to G): Standardised Messages - F - Incorrectly-ended cases and No Trace cases
FN04 amended. Note no longer in use.

published amendments

Claims - capture (L-P): Pre-capture checks - Manual Capture team
broken link fixed
New Step added at Step 9 regarding customers eligibility to tax credit (Task STC896)
Claims - capture (L-P): manual capture helpcard
Added SEES eligibility note and deleted 'application source' cells in Initial checks. Changed Barclays Bank postcode in Part 6 (Task 433/STC896).
Notes - standardised messages (H to I): standardised messages - H - verification failures
New notes added at HB40, HB41, HB42, HB43, HB44 and HB45 Task 436BR. New notes added at HC58, HC69 ,HC70, HC71 and HC72 Task 422 BR. Amended note HB27 Task BR61 Amended note HC42, HC43, HC44, HC45, HC49, HC56 and HC57 Task 422 BR
Miscellaneous (E to O): no trace of claim - TC600
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Miscellaneous (E to O): Correspondence cannot be traced to claim (AG)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Renewals - change of circumstances: Renewals - family break-up - TCO only
In Background information link to household breakdown guidance updated - Task 425
Claims - requests: Eligibility query (AG)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Payment - overpayments (F-P): Overpayments - Individual Voluntary Arrangement reported
Links to TCM0230080 changed to TCM0230060 - Task 428
Notes - Standardised Messages (E to G): Standardised Messages - G - Mismatches
New notes GM40, GM41, GS16 and GS17 added (Task 3158)

published amendments

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 5 - Child in current NTC award (post award)
Removed Note from Step 24 relating to sending duplicate award notice if TC1062 sent to existing customer (CC0245T/Task 1198)
How to check if the customer is entitled to the childcare element
Added Disablement and mobility supplement to Industrial Injuries Benefit in Step 1 (Task 249)
International pre-award claims - qualifying benefits
Updated qualifying benefits to include Industrial disablement benefit with 'constant attendance or mobility supplement' (Task 249)
Eligibility - childcare element (WTC): Incapacitated partners (Info)
Change to amend terminology to include War Disablement Benefit and Industrial Injuries Disablement Benefit (Task 249)
Specialist areas: international: pre-award: international pre-award claims - rest of the world
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Specialist areas - complex: change of circumstances - complex to non-complex
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Miscellaneous (W to Z): Withdrawing from tax credits
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)

published amendments

Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Renewals - Annual Declaration (general): Annual Declaration - manual duplicate Annual Declaration (AG)
Step 3 and Step 7 action updated - Task 3236 Renewals 15
Specialist areas - Specialist Trace: Claim form referrals - no NINO / BFPO / incorrect date of birth
minor formatting amendment
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Notes - standardised messages (T to W): standardised messages - U - Compliance
Notes UA03 & UA10 amended Task BR286. Note UA28 amended Task 484. Note UA49 amended Task 1065. Note UB08 amended. New note UB31 added Task 253. Note UB09 amended Task 819. New Notes UB62, UB79 to UB97 inclusive added Task BR286
Specialist areas – Persons from abroad: Gateway Protection Programme
minor formatting amendment
New guidance created.
Specialist areas - Persons from abroad: contents
New guidance added - TCM0219070 (Task 540)

published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance
New notes added UG01 to UG08 (Task 1080BR)
UD10 New note added (task CCP229-15-16.) UF10, UF34, UF35, UF37, UF38, UF43, Uf44, UF45, UF48, UF51 to UF54, UF59 to UF64, UF93, UF94,UF97, UF99 new & amended notes (Task 508BR). UF24 new note added (Task 1065)
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
minor formatting amendment
Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands
Household Notes IA07, IA11, IA15, IA17, IA20 to IA25, IA27 to IA29, IA35 to IA37 amended. (Task 580 WvP). New household notes IP37 and IP38 added (Task 580 WvP)

published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance
New note added UJ31. (Task PO509)
New notes added UJ01 to UJ06 (Rules task) New note added UJ30 (Task PO509 WvP)
Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence
New notes added MV56, MV57, MV58 (Task BR61)

published amendments

Changes - work (left job): Left main job, started new main job within seven days
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (AG)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Changes - work (left job): Left main job, started new main job outside seven days
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Changes - work (left job): Left only job, not starting new job
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Changes - work (left job): Left main job, has other jobs
minor formatting amendment
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Changes - work (general A-M): Hours - increase/decrease
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Changes - work (general A-M): Employment started (AG)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Notes - standardised messages (T to W): standardised messages - U - Compliance
Minor formatting amendment
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
New notes TA05 to TA19, TG01 to TG03, TP30, TU01 to TU30 added (Task STC 911) Notes TD01, TD03,TD05,TD14, TP04 amended (Task STC 911). Notes TI06,TI10,TI19 to TI47, TI60 to TI85 deleted. (Task STC 911)
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from ON to OZ)
Note ON19 amended. New note ON20 added (Task 892 BR)
Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)
Updated to reflect interim guidance issued Dec 2015 relating to UC digital expansion (STC 896)
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
Notes PA34, PA35, PA36 amended . New notes PA41 and PB29 added (Task 511 BR)
Renewals - miscellaneous (A-F): Renewals - attachments - P60
Updated to include Statutory Shared Parental Pay (ShPP) (Task PO490)
Eligibility - remunerative work (determining): Childbirth and adoption (Info)
Updated to include Statutory Shared Parental Pay (ShPP) (Task PO490)
Eligibility - income (other than earnings): Income - benefits (Info)
Updated to include Statutory Shared Parental Pay (ShPP) (Task PO490)
Eligibility - income (employed and self-employed): Specific payments / Benefits included as income (Info)
Updated to include Statutory Shared Parental Pay (ShPP) (Task PO490)
Extra information - miscellaneous information: Notional entitlement calculations - household breakdown cases reported late - examples
Example 7 amended to remove Situation 1 as it is no longer relevant (Task 1137)
Extra information - miscellaneous information: Deductions from income
Updated to include Statutory Shared Parental Pay (ShPP) (Task PO490)

published amendments

How to refer a request to amend the apportionment split of a joint debt to Debt Management Banking (DMB) for DMB to apply a manual re-apportionment
minor formatting amendment
Attachment added
minor formatting amendment
Attachment added
How to view the date of issue of an Individual Debt Statement (IDS) – TC1131
minor formatting amendment
How to check if the recovery of an overpayment has been suspended due to the debt being transferred to the Department for Work and Pensions (DWP) for collection
minor formatting amendment
How to check which customer the overpayment relates to, which has been transferred to the Department for Work and Pensions (DWP) for collection
minor formatting amendment
How to check the amount of tax credit debt which has been transferred to the Department for Work and Pensions (DWP) for collection
minor formatting amendment
How to identify if an overpayment has been transferred to Department for Work and Pensions (DWP) for collection
Minor formatting amendment
minor formatting amendment
Payment - work lists: Suspended Overpayments work list
broken hyperlink fixed
minor formatting amendment
Task 240 - changes to suspended overpayments worklist guidance
How to determine which customer to re-issue an S17 notice to
Archived as guidance now obsolete (Task 1097)

published amendments

Changes - work lists: Unprocessed Change of Circumstances work list (AG)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Notices - general: Notices - re-issue
Changes coming in to force from April 2016 for customer moving to Universal Credit to transfer any TC debt to DWP for collection. These customers will receive an Individual Debt Statement and this guidance has been amended to reissue an IDS
Notices - general: Notices - applicant notice queries
broken hyperlink amended
Changes taking place from April 2016 for customer moving to Universal Credit to transfer any TC debt to DWP for collection. These customers will receive an Individual Debt Statement and this guidance has been amended to deal with IDS queries
Changes - miscellaneous (G-Z): Invite fresh claim
Changes coming in to force from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TG04 and TG05 added
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
New note OC01 added. (Task BR237)
Changes - work (general A-M): Hours - increase/decrease
minor formatting

published amendments

Payment - overpayments (Q-Z): overpayments - review disputed overpayments
Changes taking place from April 2016 for customer moving to Universal Credit to transfer any tax credit debt to the Department for Work and Pensions (DWP) for collection
Claims - capture (L-P): Pre-capture checks - Manual Capture team
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (left job): Left main job, started new main job within seven days
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (general N-Z): Strike action - on strike (AG)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Miscellaneous (W to Z): Withdrawing from tax credits
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (post award) (AG)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (left job): Left only job, not starting new job
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (left job): Left main job, started new main job outside seven days
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (AG)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (left job): Left main job, has other jobs
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (general N-Z): Started new job in addition to main job
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - work (general A-M): Employment started (AG)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Claims - requests: Eligibility query (AG)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - miscellaneous (A-F): Family changes (Info)
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - miscellaneous (A-F): Deleting details (Info)
minor formatting
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
New note SK07 added (Task 3254)
Changes - customer: Family break-up
minor formatting amendment
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Payment - overpayments (D-E): Overpayments - disputed liability following household breakdown
minor formatting amendment
minor formatting amendment
Changes taking place from April 2016 for customer moving to Universal Credit to transfer any tax credit debt to the Department for Work and Pensions (DWP) for collection, guidance amended to indicated to DMB which customer has moved to UC
Claims - capture (L-P): manual capture helpcard
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA. Guidance amended to check customer's postcode
Payment - overpayments (A-C): overpayments (introduction)
Updated with information for customers moving to Universal Credit that if they have any outstanding TC debt this will be transferred to DWP for collection.
Payment - overpayments (D-E): Overpayments - death of a customer
Updated with information on the transfer of tc debt to DWP for customers moving to Universal Credit, and how this debt will be split between customers when a death has occurred.
Miscellaneous (E to O): Correspondence cannot be traced to claim (AG)
Changes coming in to force from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Miscellaneous (E to O): no trace of claim - TC600
Changes coming in to force from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Specialist areas - Specialist Trace: Claim form referrals - no NINO / BFPO / incorrect date of birth
Broken hyperlink amended
Changes coming in to force from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
Notes NP01, NP04, NP05, NP06, NP10 amended (Task 903 WvP). New Notes NP17, NP18, NP19 and NP20 added (Task 903 WvP). Notes NU31 and NU 35 amended (Task 556 BAU WvP)
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New note NF03 added (Task 560 WvP) New Note NF04 added (Task PO480 -RBS1577)

published amendments

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (post award) (AG)
minor change - new note added to step 33
Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (AG)
Minor change - new note added to step 45
Changes - work (left job): Left main job, started new main job outside seven days
Minor change - new note added to step 7 &12
Miscellaneous (W to Z): Withdrawing from tax credits
minor change - new note added to step 17 & 22
Changes - work (left job): Left only job, not starting new job
Minor changes - new note added to step 6 & 7
Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)
Minor change - new note added to step 11
Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)
Minor change - new note added to Step 12
Changes - work (general N-Z): Strike action - on strike (AG)
Minor change - new note added to steps 24
Changes - work (general N-Z): Started new job in addition to main job
Minor change - new note added to step 11
Changes - work (left job): Left main job, started new main job within seven days
Minor change - new note added to step 6
Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)
Minor change - new note added to step 53
Changes - work (general A-M): Hours - increase/decrease
Minor change - new note added to Step 7
Changes - work (general A-M): Employment started (AG)
new note added to step 13
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
Notes SB53, SB54, SB58, SB59, SB61, to SB63, SB65, SB67 amended (Task 349BR - PO190). New Notes SB68 to SB79 added (Task 349 BR-PO190). New Note SD80 added (Task 575)
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Changes - death (customer): Death of a customer - Priority 1 team only
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Payment - overpayments (D-E): Overpayments - explanations - referral or letter received
broken hyperlinks fixed
Changes taking place from April 2016 for customer moving to Universal Credit to transfer any tax credit debt to the Department for Work and Pensions (DWP) for collection
Specialist areas - complex: change of circumstances - complex to non-complex
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Claims - requests: Eligibility query (AG)
broken hyperlinks fixed
Claims - capture (L-P): Pre-capture checks - Manual Capture team
Broken hyperlinks fixed
How to complete the form AT38
Amended to include update to the case and issue codes plus add reference to Tribunal name.(Task 790)
Payment - overpayments (Q-Z): overpayments - remissions - make or cancel
Changes taking place from April 2016 for customer moving to Universal Credit to transfer any tax credit debt to the Department for Work and Pensions (DWP) for collection

published amendments

Miscellaneous (W to Z): Withdrawing from tax credits
minor amendment at Step 22
Specialist areas - Specialist Trace: Confused ID
Broken hyperlink amended
Changes - work (left job): Left main job, has other jobs
Minor changes - new note added at step 6

published amendments

Renewals: miscellaneous (G-R): renewals - restore terminated renewal
Re-issue S17 note added at Step 3 (Task 1006). TC1221 amendments made to steps 9, 17, 19, 20 and 25 (Task 3196 & 3178).
Renewals: miscellaneous (G-R): renewals - initial action
Updated to reflect changes from April 2015 at Step 2 (Task 3254).
Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested
Updated to reflect changes from April 2015 at steps 1,11 &14 (Task 3234 & 3231).

published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance
Formatting amendment
Task 865 - UB17 added to Compliance standardised messages
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New notes ND15 to ND23 added (Task 575 WvP)

published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Broken hyperlink amended.
New note XH01 added (Task 1196)
Specialist areas - Persons from abroad: Persons from abroad team - Pre award claims - Customers who do not have immigration status but have a British national child
guidance archived
Specialist areas - Persons from abroad: Persons From Abroad team - Pre award claims - Customers are subject to immigration control
Task 2323/580 additional information input

published amendments

Extra information: glossary: C
Page republished
Extra information: glossary: B
Page republished
Extra information: glossary: A
Page republished
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
minor formatting amendment
Updated XN03 HHN to include IDS
Specialist areas - Document Verification: Document handling - Tier 2 - TCO Document Verification Teams only (AG)
replaced * with # to enable redaction
Specialist areas - document verification: document handling: missing document action - TCO only
Reapplied redaction
Reapplied redaction

published amendments

Extra information: glossary: G
Page republished
Extra information: glossary: F
Redaction reapplied
Claims - Netherton: Pre-capture - employment check - Netherton only
Changes taking place from April 2016 to check if customers are living in a closed postcode area
Specialist areas - Specialist Trace: NINOs and NONOs - Specialist Trace Unit only
Redaction correction
Redaction corrections
Formatting amendments
Formatting amendments
redaction reapplied
redaction applied
redaction reapplied
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
redaction reapplied be removing **
Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence
Formatting amendment. Redaction reapplied.
Notes - Standardised Messages (J to M): Standardised Messages - L - Incompletes
asterisks removed
Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands
Formatting amendment. Redaction reapplied.
Notes - Standardised Messages (E to G): Standardised Messages - G - Mismatches
applying redaction
redaction applied
Renewals - miscellaneous (S-Z): Renewals - S18 - re-finalised cases not on KAI list (tax years 2004-2005 to 2007-2008) - written confirmation (AG)
redaction applied
Notes - Standardised Messages (X to Z): Standardised Messages - Z - Internal Governance (Criminal Investigations)
Formatting amendment. Redaction reapplied.
Specialist areas - Document Verification: Document handling - Tier 2 - TCO Document Verification Teams only (AG)
redaction reapplied
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Formatting amendment. Redaction reapplied.
Specialist areas - Specialist Trace: NINOs and NONOs - Specialist Trace Unit only - VAL blocked action
redaction reapplied
Extra information - miscellaneous information: Acceptable match table
redaction reapplied
Notes - standardised messages (T to W): standardised messages - U - Compliance
Formatting amendment . Redaction reapplied
How to recapture a clean claim after a mismatch - mismatch team only
redaction reapplied
Miscellaneous (E to O): Incorrectly-ended cases - initial action (AG)
redaction reapplied
Miscellaneous: C to D: identity fraud (AG)
redaction reapplied
Miscellaneous: C to D: Compliance activity - identifying (AG)
minor formatting amendment
asterisk removed as per CDIO instructions

published amendments

Extra information: glossary: Z
Page republished
Extra information: glossary: Y
Page republished
Extra information: glossary: X
Page republished
Extra information: glossary: W
Page republished
Extra information: glossary: V
Page republished
Extra information: glossary: U
Page republished
Extra information: glossary: T
Page republished
Extra information: glossary: S
Page republished
Extra information: glossary: R
Page republished
Extra information: glossary: Q
Page republished
Extra information: glossary: P
Page republished
Extra information: glossary: O
Page republished
Extra information: glossary: N
Page republished
Extra information: glossary: M
Page republished
Extra information: glossary: L
Page republished
Extra information: glossary: K
Page republished
Extra information: glossary: J
Page republished
Extra information: glossary: I
Page republished
Extra information: glossary: H
Page republished

published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible
Rewritten throughout (Task 1266)
Claims - Netherton: Pre-capture - identity fraud check - Netherton only
Changes taking place from April 2016 to check if customers are living in a closed postcode area
Claims - Netherton: Pre-capture - child responsibility check
Changes taking place from April 2016 to recognise people living in a closed postcode areas
Claims - Netherton: pre-capture - childcare charges check - Netherton only
Changes taking place from April 2016 to check if customers are living in a closed postcode area
Pre Capture - carers allowance and pension check - Netherton only
Changes taking place from April 2016 to check if customers are living in a closed postcode area
Passported benefits - Healthy Start vouchers: Healthy Start vouchers - Healthy Start Issuing Unit enquiries (AG)
Formatting of step links amended
Formatting of links to steps amended
Specialist areas - Document Verification: Document handling - derelict documents - TCO only
Broken hyperlinks amended.
Broken hyperlink amended
All steps changed due to new process (BR223)

published amendments

Claims: storage and retrieval: storage - preparing and sending documents
Amended Step 2 to include note regarding 'large cases' (CC0267T/Task 1208)
Notes: Standardised Messages (A to D): Standardised Messages - A - Appeals and Mandatory Reconsiderations
Amendment to Standardised Messages AW03 and AW16 (CC0258T/Task1139)
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from ON to OZ)
New notes ON21 and ON22 added (Task 503 WvP)

published amendments

Specialist areas - document verification: document handling: items returned as not called for or refused - TCO only
Changes in guidance to reflect process changes (BR223)
Renewals: miscellaneous (G-R): renewals - restore terminated renewal
Additional Step at Step 25 to allow a new claim to be captured if information is held and on-going entitlement known (CCP0255/Task 931).
Notes: Standardised Messages (A to D): Standardised Messages - C - Complaints
New Once and Done range of Standardised Messages introduced (CC0277T/Task 1150)

published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
minor formatting amendment
Rewritten throughout (Task 1266)
Changes: children (A-E): child or qualifying young person - adding or re-including
Added link in Step 3 to the 'How to' for checking whether claim has ceased due to Universal Credit (Task 1038)
Passported benefits - Healthy Start vouchers: Healthy Start vouchers - Healthy Start Issuing Unit enquiries (AG)
broken links amended
Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible
minor formatting amendmnets
Rewritten throughout (Task 1266)
Notes - standardised messages (T to W): standardised messages - U - Compliance
New note UB98 added. Task BRPO16
Amend Explanation to Standardised Message UB45 to read Check B-E (Task 1344)
Changes: children (A-E): child or young person - ending responsibility
Amendments to Steps 18 & 19. Step 20 removed. (Task 817)
Notes: Standardised Messages (A to D): Standardised Messages - A - Appeals and Mandatory Reconsiderations
Note AC35, AS19, AW03 and AW16 amended to include Tribunal SC ref no (CCP 299T/Task 1313)
Miscellaneous: C to D: Child Trust Fund - contact from customers (AG)
Amendment to Step 3 to show correct enquiry address (Task 1202)

published amendments

Changes: children (A-E): child or young person - ending responsibility
Minor formatting amendments Task 817
Appeals - Mandatory Reconsideration - process
Amendments to HH notes and new Step 4 (BR021)
How to process a WTC upfront complex case with a verification failure to Award Issued
Content added - was lost in migration
Stopping tax credits: work lists (unprocessed): unprocessed change of circumstances
Broken hyperlinks fixed and minor formatting amendments
Notices - general: RLS items - pre-award
Updated where to send for address overseas Task BR038
Notices - general: RLS items - post award / Annual Declaration
New step 1 and renumbered Task BR0385
Specialist areas: international: miscellaneous: EEA involvement - adding a child or qualifying young person post award
Task number 572 remove previous Step 20 and renumbered subsequent Steps

published amendments

How to arrange an Urgent Payment request- not within the hardship criteria
Final note removed after post-publication check (Task 1314)
Email pop-up added
Subject field and email address corrected. Task no 1314
Direct payments - payment arranging (next day)
Step 5 - changed Manual Payments team to MAPTH team (Task 1314)
How to check, establish the reason for, set or remove the Finalisation Inhibited signal
Amendment to Note at Step 5 - HRR 16 Task 1065
Changes: children (A-E): child or young person - ending responsibility
minor formatting amendments
Specialist areas - international claims: manually paying WTC upfront - E400 series forms or SEDs returned from Other Member State
Removed step 12, information incorporated throughout the guidance (Task 571)

published amendments

Changes: children (A-E): child or qualifying young person - adding or re-including
Guidance rewritten throughout (Task 817)

published amendments

Specialist areas - international claims: preparing case to pay WTC and CTC
Broken hyperlink amended
Specialist areas - international claims: manually paying WTC upfront - E400 series forms or SEDs returned from Other Member State
corrected error on bullet step 38. work task 571

published amendments

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
Task 1259 Amendment to HHN SD47 to remove "re"
Task no 1259 update various HHN's that are published online to follow the changes made to the guidance and also accommodate the new letter (TC629) being issued.
Payment - work lists: Ceased Employment work list
Additional 'If' statement added to Step 6 for when TC664 has not been returned confirming employment discrepancy (CC0233T/Task805)
Claims: capture (A-C): agent - authorisation
Republished after CDIO test
Notices - general: Notices - manual correspondence team
Process rewritten and renumbered - Task BR038 Manual Correspondence
Changes - miscellaneous (G-Z): Invite fresh claim
Guidance re-stepped to include updating HHNs wherever there is a previous claim. Also added a couple of How To links.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Added XW02 note and explanation for use when customer lives in a postcode that is closed to tax credits Added explanation to XW01 note
Eligibility - income (employed and self-employed): Self-employed income (Info)
Added text about self-employment which is commercial with a view of the realisation of profits (Task 567)
Specialist Areas - proof of Benefits Requests (one off requests) - IAA Team only
Removed steps 3 to 10 and re-wrote step 2. Task 257.
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
Task no 1259 update various HHN's that are published online to follow the changes made to the guidance and also accommodate the new letter (TC629) being issued.

published amendments

Claims - work lists (general): Incomplete Applications work list
Added new steps regarding NPS - Renewals 15
Specialist areas - Specialist Trace: NINOs and NONOs -Specialist Trace Unit only - Pre NINO allocation self employment verification
Background and Step 6 Note changed to self employment is carried on as a trade, profession or vocation which is commercial with a view to the realisation of profits. Task 567.
Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 2 - Child not matched - pre-award claims
Guidance rewritten throughout Task 436

published amendments

Specialist areas: international: pre-award: international pre-award claims - initial action
Task 570. Step 23 amended. First If statement should read go to Step 25. Guidance correction.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Updated to include TC01 - TC14 for TC603 issue, capture and debt identification Updated to include TU31 - TU39 for Unprocessed IYF scenarios
Payment - Loss of Benefit Sanctions
Added letter's TCC266 and TCC267 into Steps 7 & 8. (CCP266-15-16/Task1327)

published amendments

Extra information - miscellaneous information: MU table
MU amended for Incomplete Applications, Compliance Cases
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
Task 1331, CCP98, amendments to steps 21,22,27 and 32
Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible
Task no 1331 CCP99. Step 6 and 26 amended to include additional info

published amendments

Claims: capture (Q-Z): unauthorised access to a claim
Process included for passing Digital Mail Service (DMS) cases to the SMU (Task 1367)
Specialist areas - international claims: preparing case to pay WTC and CTC
Broken hyperlink amended at Step 70
Specialist areas: international: right to reside: right to reside - general
Step 39 Note added to description of Self employed carries on a trade, profession or vocation which is commercial with a view to the realisation of profits. Task 567

published amendments

Claims: storage and retrieval: Retrieval and return of casepapers
Step 9 updated under Task 1343
Claims: storage and retrieval: storage - preparing and sending documents
Checklist updated for Task 1343

published amendments

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Minor formatting amendment
New notes added to TL messages.
Claims - Netherton: Pre-capture - income check - Netherton only
Changes taking place from April 2016 to check if customers are living in a closed postcode area

published amendments

How to establish commercial and profitable for self-employed customers
Archived at authors request. WvP

published amendments

Notes - Standardised Messages (E to G): Standardised Messages - G - Mismatches
Minor change - new reason added to message GM11
How to check for CY entitlement
New 'note' added at Step 3
Miscellaneous: C to D: Compliance activity - identifying (AG)
Added UG Household Notes to Step 5. BPI work task 1156
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
HHN NL03 changed from TC1036 to TC1213 task no 1089.
Extra information: forms
TC1036 made obsolete, replaced by TC1231 Task no 1089
Changes - customer: Family break-up
Step 14 amended to remove bullet point "issue form TC1036 to the customer" (Task no 1089) Step 18 amended to change letter sent to claimant from TC1036 to TC1213. (Task no 1089)

published amendments

Payment - overpayments (A-C): Overpayments - COP 26 responsibilities
Link to new 'Overpayments and exceptional circumstances worksheet in Steps 7 & 8 (Task 955)

published amendments

Eligibility - entitlement: Child or young person - excluded from family (Info)
Young person in receipt of Working Tax Credit or Universal Credit. Wording Universal Credit added to both heading and content. Task no BR817
Changes - work (left job): Left only job, not starting new job
New step added and renumbered Task 953
Changes - work (general A-M): Hours - increase/decrease
Amendment regarding using PAYE/RTI (task 953)

published amendments

Claims - capture (L-P): manual capture helpcard
Extra text added at Part 5 income details (5.1 - 5.7) advising to check systems if income on claim form exceeds £100,000. Task no 1395
Claims - Netherton: Pre-capture - income check - Netherton only
Texted entered at step 3 regarding checking systems if income is over £100,000. Task 1395

published amendments

Specialist areas - Specialist Trace: NINOs and NONOs - Specialist Trace Unit only
Attachment repaired
Payment - overpayments (D-E): Overpayments - disputed liability following household breakdown
attachment repaired and minor formatting amendments
Payment - overpayments (A-C): Overpayments - COP 26 responsibilities
attachment repaired
Claims: storage and retrieval: Retrieval and return of casepapers
attachment repaired

published amendments

Renewals - Mismatch Team: Mismatch Team - Phase 1 - issue TC603 (Reply required)
Large number of amendments to the page (STC task 3158)
Renewals - Mismatch Team: Mismatch Team - Phase 1 - issue TC603 (Auto-renewal)
Amendments to areas of the text within Steps 3 and 4 (STC task 3158)
Renewals - Mismatch Team: Mismatch Team (Introduction)
Formatting amendment (STC task 3158)
Notes - standardised messages (T to W): standardised messages - U - Compliance
Correction to UG08 explanation (Task 817)
Specialist areas - Specialist Trace: NINOs and NONOs - Specialist Trace Unit only - VAL blocked action
Attachment correction

published amendments

Specialist areas: international: miscellaneous: death of a worker in the UK
Minor formatting amendment
Attachment correction
Specialist areas: international: miscellaneous: derived rights
Attachment correction Step 25
Specialist areas - international claims: preparing case to pay WTC and CTC
Attachment correction Step 70
Specialist areas - international claims: manually paying WTC upfront - E400 series forms or SEDs returned from Other Member State
attachment repaired
How to refer a request to amend the apportionment split of a joint debt to Debt Management Banking (DMB) for DMB to apply a manual re-apportionment
attachment repaired

published amendments

Appeals stages: Appeals stage 7 - consideration of appeal to Upper Tribunal
CCP0297T/Task 1374. Update Steps 1, 3, 4 & 5 relating to Direct Lodgement
Appeals stages: Appeals stage 6 - action on receipt of Tribunal decision
broken hyperlink amended
CCP0297T/Task 1374. Steps 3 & 4 updated to include Direct Lodgement
Appeals stages: Appeals stage 4 - preparing the response - supplementary response required
CCP0297T/Task 1374 Step 4 amended to include Direct Lodgement
Appeals stages: Appeals stage 4 - preparing the response
minor formatting issue
broken hyperlink amended
CCP0297T/Task 1374. step 8 amended to include Direct Lodgement

published amendments

Stopping tax credits: work lists (unfinalised): in Year S17 (IYS17)
title amendment
Stopping tax credits: work lists (unfinalised): contents
pages re-ordered
new page added - TCM0354270

published amendments

Notes: Standardised Messages (A to D): Standardised Messages - A - Appeals and Mandatory Reconsiderations
CCP0297T/Task 1374. Appeals and Mandatory Reconsideration Household Notes added
Appeals stages: Appeals stage 5 - other procedures prior to Tribunal decision
CCP0297T/Task 1374 Steps 1, 5 & 6 amended to include Direct Lodgement and Appeals Legacy
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
RTI Automation - New process. New NM rage of household notes. Task 818. Amendments to NU range linked to task 556
Changes - work lists: Unprocessed Change of Circumstances work list (Info)
Formatting the content and providing If statements. Task number 556.
Changes - work lists: Unprocessed Change of Circumstances work list (AG)
Task 556 Guidance changes throughout.
Changes - work lists: Unprocessed Change of Circumstances work list - address changes (UK) (AG)
Task 556. Guidance amended throughout.
Changes - work lists: Unprocessed Change of Circumstances helpcard
Task 556. Minor corrections.

published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
Task 1195 - CCP102Step 11 added and renumbered
Appeals stages: Appeals stage 4 - preparing the response - supplementary response required
minor spelling correction. Step 4.
Specialist areas - multi-agency: multi-agency - information disclosure to outside bodies
Step 5 to include additional categories for Local Authority requests. (Task 1335)
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)
Additional Incorrectly Ended Notes prepared SE 68 - SE 72 (CCP128 - 15/Task 301)
Miscellaneous (E to O): Incorrectly-ended cases - re-claim not made (AG)
Change to Step's to include Household Note identification references.(CCP128-15/Task 301)
Changes - customer: Customer or Partner is serving a prison sentence or on remand
removal of out of date guidance - CCP92 Work task 1125 LR

published amendments

Changes - customer: customer is serving a prison sentence and tax credits is in payment.
removal of step 8 - CCP 92
Backdating: backdating (all): disability - backdating following award of qualifying disability benefit
Correct broken hyperlinks (Task 1212)
Stopping tax credits: work lists (unfinalised): in Year S17 (IYS17)
Minor changes to Step 1

published amendments

Passported benefits - exemption / health costs: Exemption certificates - health costs
Extended earnings threshold levels for health costs exemption for 2014-2015 to 2016-2017(Task1360)
Stopping tax credits: work lists (unprocessed): Invalid, incomplete, incompatible and RTI incompatible
Minor formatting amendment
Stopping tax credits: work lists (unprocessed): contents
New page TCM0370300 added
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
update to household note TU10

published amendments

Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (AG)
Steps renumbered, added new step regarding PAYE/SA - Task 953
Changes - work (left job): Left main job, has other jobs
Steps renumbered extra step added regarding checking PAYE/SA - Task 953
How to find and complete form MS164
Correction made to year casepapers are to be retained following them being worked or action taken. (Task 1349)

published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance
New note UF03 added for EFAC Childcare exercise. task 1481/EFAC Process ref 206
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New note XF13 added Task BR042/Childcare Leap exercise BAU payment process

published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands
New Household Note Refugee Backdating IP39 added. Task 1379
Specialist areas - Persons from abroad: Persons From Abroad team - Refugee backdating
Task 1379. remove a step and update all other steps

published amendments

Payment - hardship (secondary hardship): Secondary hardship - referral received by TCO MAPTH team
monthly figures table updated. Task BR1410. Amended worksheet added Step 11 Task 319
Renewals: miscellaneous (G-R): renewals - household breakdown (Info)
Note: amended following advice from LAT - Fresh Thinking 3353
Changes - work (left job): Left main job, started new main job outside seven days
New step added and guidance renumbered Task 953
Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)
Additional step added and renumbered Task 953
Backdating: backdating (all): backdating - general
Task 1040 step 17 amended to issue TC600 and remove No trace team
Miscellaneous (E to O): Correspondence cannot be traced to claim (AG)
task 1040 change to M1 referral cases referred to the No Trace section
Changes - work (left job): Left main job, started new main job within seven days
Step added and renumbered Task 953

published amendments

Notes: Standardised Messages (A to D): Standardised Messages - A - Appeals and Mandatory Reconsiderations
New Standardised Message AR18 added to MR notes (CC0317T/Task 1499)
Changes - miscellaneous (A-F): establish if a change can be made (AG)
Step 9 amended to create link to the updated version of the M1 referral template (CCP0312T/Task 1414)
Extra information - miscellaneous information: MU table
Remove Mismatch MU's 249927 and 284145 from Pre-award Miscellaneous(CCP0312T/Task1414)

published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance
formatting amendment
minor formatting amendment
amendment to household note UF03
Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 5 - Child in current NTC award (pre-award)
Task BR422 various amendments to guidance
Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 4b - 16 and up to 20 in current NTC award - applicant in current award as child (on or after 24/05/06) (pre-award)
Task BR422 amendments to various steps
Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 3 - Applicant in current NTC award
Task BR422. VF rule 3 various steps amended
How to find and complete form MS164
Updated initial steps in locating MS164 template (Task 1483)

published amendments

Payment: potential entitlement: potential entitlement (Introduction)
Minor formatting amendment.
Passported benefits - exemption / health costs: Exemption certificates - health costs
Corrected telephone number to LIS helpline (Task 1510)
Notes - Standardised Messages (E to G): Standardised Messages - F - Incorrectly-ended cases and No Trace cases
Task 1040 removal of M1 for no trace being dealt with by the No trace team

published amendments

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
2 new household notes added - TC15 and TD16

published amendments

Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Standardised Messages OE8 to OE13 updated (CC0310T/Task 1397)
Notes - standardised messages (T to W): standardised messages - U - Compliance
minor amendment
Standardised sign off. Work task 1156.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
All STC HHN amended to remind operators to include their details ie contact number and PID

published amendments

Extra information: A-Z index
Mandatory Reconsiderations added to index under 'M' in addition to A
How to register an appeal on the tax credits computer
New steps included to check for a complex case
How to close an appeal
minor formatting amendment to new How To
Eligibility - remunerative work (general): Recognised cycles of work (Info)
Amendment to example 2 (Task 1267)
Notes - standardised messages (T to W): standardised messages - U - Compliance
UA04 amended (Task 838)
How to complete an M1 referral form
removed the guidance for referral of no trace cases as customers will now be issued with a TC600 by contact centres

published amendments

Stopping tax credits: specialist areas: contents
new page added to contents page
Stopping tax credits - award declaration (general): manual award declaration - issuing and processing (Info)
Amended to reflect new STC procedure
Stopping tax credits: award declaration (general): in year S17 notices for auto and reply required (Info)
Amended to reflect new STC procedure
Stopping tax credits: award declaration (general): disregard
Updated to reflect new STC process
Stopping Tax credits - Award Declaration (capture): Award Declaration - validation check failures
STC amended guidance
Stopping tax credits: award declaration (capture): sifting correspondence - Netherton only
Guidance updated
Stopping Tax credits - Award Declaration - returning award declaration (info)
STC Guidance updated
Stopping tax credits: award declaration (capture): manual capture
STC guidance

published amendments

Stopping tax credits: work lists (unprocessed): appeal only
Guidance updated regarding User Role
Stopping tax credits: work lists (unprocessed): Compliance, SCO or inhibited only
minor amendments made to checklist section
Stopping tax credits: work lists (unprocessed): duplicate
minor amendments made to checklist section
Stopping tax credits: work lists (unprocessed): RTI incompatible
Minor amendments to checklist section

published amendments

Stopping tax credits: award declaration (general): award declaration - manual duplicate annual declaration
Rewritten by STC to reflect new procedure
Stopping tax credits: work lists (unprocessed): incomplete or unsigned
Archived 19/07/2016 as no longer required
Stopping tax credits: work lists (unprocessed): verification failure
Archived as no longer required 19/07/2016
Archived 19/07/2016 as no longer required
Stopping tax credits: work lists (unprocessed): unprocessed change of circumstances
Archived 19/07/2016 as longer required
Stopping tax credits: work lists (unprocessed): NINO, P marker or IYSD not present (Info)
Archived 19/07/2016 as no longer required
Stopping tax credits: work lists (unprocessed): work items - reasons (Info)
New worklist reason added
Stopping tax credits: work lists (unprocessed): unprocessed IYS17 worklist (Info)
Guidance amended

published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance
New EFAC Standardised Message at UF05 (Task 1520)
New household notes added due to changes in the HRCC process.
Stopping tax credits: work lists (unfinalised): in Year S17 (IYS17)
Changes made to redact text at Step 11
How to check if a postcode is in the correct format
New 'How To'
Stopping Tax Credits - Award Declaration (general) - record as not served
Updated by STC to reflect new procedure
Claims - work lists (general): Incomplete Applications work list
minor formatting amendment
To take in to account changes introduced by 45BZ project

published amendments

Stopping tax credits: work lists (unprocessed): Invalid, incomplete, incompatible and RTI incompatible
broken link in step 37 fixed
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate
Step 10 and 13 changed under HRR task.

published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
Minor changes made to steps following usage by staff working Renewals 16
Minor amendments to various steps following usage by staff working renewals 2016
Miscellaneous (E to O): no trace of claim - TC600
Task 1040 - rewrite of process to remove the M1 referral for No Trace cases
Stopping tax credits: work lists (unprocessed): RTI incompatible
Page archived 22/07/2016 as no longer required
Page archived 22/07/2016 as no longer required
Stopping tax credits: work lists (unprocessed): duplicate
Page archived 22/07/2016 as no longer required
Stopping tax credits: work lists (unprocessed): Compliance, SCO or inhibited only
Page archived 22/07/16 as no longer required

published amendments

How to check for entitlement to the four-week run-on
minor formatting amendments
Claims: storage and retrieval: storage - preparing and sending documents
Corrected Step 3 to add clarity regarding process in transferring manually-captured claims to storage (Task 1484)
Extra information: A-Z index
Testing team space alerts
Stopping tax credits: work lists (unfinalised): initial action
Updated guidance - step 6 redacted and broken links amended
Extra information - miscellaneous information: MU table
Updates to the IYS17 unfinalised and unprocessed MUs
Stopping Tax Credits - In Year Finalisation (A-K) - initial action
Minor formatting amendment
Minor changes made and broken links fixed
Stopping Tax Credits - In Year Finalisation (A-K) - household breakdown date reported which is before UC start date: UY unfinalised
Broken links amended

published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance
New HHN UB16. Task no 1057
Notes - standardised messages (H to I): standardised messages - H - verification failures
New Standardised Message at HB46 (Task 1457)

published amendments

Payment - overpayments (A-C): overpayments - calculate and remit (cases suspended on or after 30/10/06) (AG)
Task 237, amendments made to step 40 regarding Class 16 remission.

published amendments

Extra information: A-Z index
new guidance added to A-Z

published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance
UH01 to UH14 household notes added (Task567)
Changes - miscellaneous (A-F): establish if a change can be made (AG)
Minor formatting amendment to remove block quote (Step 3)
Renewals: miscellaneous (G-R): renewals - restore terminated renewal
Minor formatting amendment
Task 237 steps 22 and 23 amended to include Class 16 remission
Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested
Minor formatting amendment
Task 237. Guidance amended at various steps to include Class 16 remission process
Claims - rejecting: Rejecting a claim (Introduction)
Minor formatting amendment
Added note. (Task 1136)
How to trace a customer’s address on TBS
Minor formatting amendment
Notices - general: RLS items - pre-award
Amended Steps 1-6 and removed Steps 7 and 8. Added rejecting claim into Step 6.

published amendments

How to issue a manual statement of account
Archived 04/08/16 as no longer required Task 1279

published amendments

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
12AV - Debt - New household note TC16 added, to identify incorrect debt information being given to the customer and DWP for collection
Payment - overpayments (A-C): overpayments - calculate and remit (cases suspended on or after 30/10/06) (AG)
Task 237, amendments made to step 40 regarding Class 16 remission.

published amendments

Specialist areas - complex: complex cases - manual renewal payments (AG)
Added note at Step 11 with 50% Recovery Rate. Task 319
Payment - hardship (general): Hardship - clerical top-up after referral from DMB - TCO only (AG)
Added 50% Recovery paragraph to Step 3. Task 319

published amendments

Payment - overpayments (D-E): Overpayments - death of a customer
Added 50% to first bullet in Information section
Payment - payment profile: Payment profile - how payments are profiled (Info)
Added content to Cross-year recovery regarding 50% Recovery
How to determine the category of the award for MAPTH
Lines added to Steps 2 and 3 for 50% recovery rate
How to adjust in year payments
Added Award category C
Payment - hardship (general): Hardship - overview of claims and overpayment recovery (Info)
Information around 50% recovery Rate added to Cross-year and cross-award recovery.

published amendments

Notes - recording and viewing: Notes - recording and viewing (Introduction)
Amendment to 'Note' regarding Tasks with retained Notes access - Quick Win (NW BIT)
How to check if customer’s postcode is in a closed postcode area
Telephone number directing customers to UC has been removed from step 7 as no longer available
Payment - payment profile: Payment profile - how payments are profiled (Info)
Amendments made to 'Revised award' bullets. (PRL81 CPAC)

published amendments

Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
broken link unlinked
broken link amended
Rewritten throughout for task BR349/PO190
How to use function View Household Account to obtain the outstanding overpayment amount
Amended to reflect paper interim guidance in use from 01/10/15, to include reference to Cross award Transfer and Cross Award Recovery (BR349)

published amendments

Notes - Standardised Messages (J to M): Standardised Messages - J - Third party enquiries / Foreign documents
Two standardised messages added for Unauthorised 3rd Party Callers (Deemed Consent)
How to issue a manual award notice
(Task 1097/1279). New manual letters creator devised and held by Business Improvement Team
Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands
Added two new household notes IA38 and IA39. (Task 1408)

published amendments

Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years (Info)
Page unpublished as archived page still displaying when using 'next page' function.
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years - customer has not reclaimed (AG)
Page archived 17/08/16 as no longer required (Task 349)
Miscellaneous (E to O): No trace of claim (Info)
Page archived 17/08/16 as no longer required (Task 1040)
Miscellaneous (E to O): No trace of claim (AG)
Page archived 17/08/16 as no longer required
Renewals: miscellaneous (G-R): contents
new guidance added
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years - returned correspondence and expired BF cases
minor amendment to title
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
minor formatting amendments
Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 2 - Child not matched - post award claims
Updated Step 13 to include new HHN46 (Task 1457)

published amendments

Stopping tax credits: work lists (unprocessed): contents
Contents page adjusted to remove archived pages. Prevents users landing on page when using 'next page' function.
Stopping tax credits: work lists (unprocessed): appeal only
Page archived as no longer required
Payment - overpayments (F-P): overpayments - notional entitlement - household breakdown reported late
deliberate error replaced with fraudulent and non fraudulent behaviour (Task 173)
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years (Info)
Page archived 17/08/16 as no longer required
Page unpublished as archived page still displaying when using 'next page' function.
How to enter short-term childcare details
Updated Step 11 to include process of including short-term end date. (CC0324T/Task 1514)

published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance
minor formatting amendment
New Standardised Message added at UB99 for JWT (Task 1549)

published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
In Step 8 hyperlinked to Step 7. New note and How to included at the start of step 4. New If statement and Note included at end of Step 19. New If statement included at Steps 31 &36. Wording "equal to or" included at Step 33 & 34.
Changes - death (customer): Death of a customer - Priority 1 team only
Removed DWP telephone number at Step 18 as this is now no longer correct
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
Removed DWP telephone number at Step 7 as this is now no longer correct
Claims - requests: Eligibility query (AG)
Removed DWP telephone number at Step 2 as this is now no longer correct

published amendments

Payment - hardship (general): Hardship - overview of claims and overpayment recovery (Info)
Changes to Cross year recovery Task 503

published amendments

How to complete an E Form
Formatting amendments
Specialist areas: international: Other Member States: Other Member States - contact
Step 14 amended amended re SEDs BF date for Poland and NI following CCP108
Specialist areas: international: miscellaneous: children of tax credits customers undertaking FTNAE in EEA
Steps 24 and 25 amended re SEDs BF date for Poland and NI following CCP108

published amendments

NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Superseded, Ceased joint reply, Ceased other income (AG)
Broken link unlinked
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - PY-1 Incompatible (AG)
Broken link unlinked
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Multi Entry (AG)
Broken link unlinked
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Incompatible - benefit only (AG)
Broken link unlinked. Bullets reformatted.
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Not Past 1SD (AG)
broken link unlinked. bullets reformatted
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
26/08/16 - added Digital option to select renewal source Step 41. Task 1521
How to capture renewal information
Added Digital option to Step 3
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Late (AG)
broken link unlinked. Attachments fixed. Some reformatting of bullets
How to override the PY-1 incompatibility failure
Added digital option to Step 1
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Appeal or Complex only
Broken link unlinked
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Terminated only (AG)
Broken attachments uploaded
Broken link unlinked. Minor formatting amendments
Renewals - miscellaneous (S-Z): Renewals termination - correspondence
Broken hyperlink unlinked. Minor formatting amendments
Claims: capture (Q-Z): unauthorised access to a claim
Formatting amendment
Payment - hardship (manually adjusting): Manually adjusting payments to avoid hardship
Rewritten throughout. (Task 811)