Updates: Tax Credits Manual

Extra information - miscellaneous information: Tax credits forms - retention periods

table formatted for Accessibility task

10 February 2022 published amendments

Amendment to table to meet accessibility

Payment - overpayments (A-C): overpayments - calculate and remit (cases suspended on or after 30/10/06)

Formatting corrections for Accessibility review task made to tables in Step 17

Extra information: glossary: T

table formatting updated for Accessibility

9 February 2022 published amendments

How to retrieve Annual Declaration RDC. Unprocessed S17 Renewals only

Amendment made to table to meet accessibility

Amendment to table to meet accessibility

How to access and interpret function View Household Account to view the overpayments transferred for Cross Award Recovery

Amendments made to table to meet accessibility

Amendment to table to meet accessibility

8 February 2022 published amendments

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Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)

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Guidance now held on the Tax Credits Guidance Hub

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Tax Credits Manual: recent changes 16-07-12

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Tax Credits Manual: update index

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7 February 2022 published amendments

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Page archived – Old legacy update page no longer required.

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Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

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4 February 2022 published amendments

XY12/13/14 added for S19 Lite task WI 351799

3 February 2022 published amendments

Payment - direct payments: Direct payments - TC1088 letter issued - customer query

Guidance now held on the Tax Credits Guidance Hub

Payment - hardship (general): Hardship - clerical top-up after referral from DMB - TCO only

Guidance now held on Tax Credits Guidance Hub

2 February 2022 published amendments

Notes: Standardised Messages (A to D): Standardised Messages - C - Complaints

Formatting amendments for accessibility

1 February 2022 published amendments

Miscellaneous (A to B): rates and thresholds (Info)

Formatting amendments for accessibility

28 January 2022 published amendments

Extra information: glossary: V

Conditional order and Final order added to Valuables list from 06 April 2022

27 January 2022 published amendments

Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)

Guidance now held on the Tax Credits Guidance Hub

Guidance now held on the Tax Credits Guidance Hub

Linked to Guidance Hub in error

Claims: storage and retrieval: storage - preparing and sending documents

Guidance now held on the Tax Credits Guidance Hub

Contact - customers and employers: Contacting customers

Guidance now held on the Tax Credits Guidance Hub

Notices - general: RLS items - post award / Annual Declaration

Guidance now held on the Tax Credits Guidance Hub

Payment - overpayments (F-P): overpayments - four-week run-on - exceptions

Guidance now held on the Tax Credits Guidance Hub

Payment - direct payments: Direct payments - wrong payment cancelled (AG)

Guidance now held on the Tax Credits Guidance Hub

Payment - direct payments: Direct payments - wrong payment cancelled (Info)

Guidance now held on the Tax Credits Guidance Hub

Notes - standardised messages (T to W): standardised messages - U - Compliance

New UG75 and UG76 Standardised Messages added

25 January 2022 published amendments

Payment - direct payments: Direct payments - relevant period (Info)

Guidance now held on the Tax Credits Guidance Hub

Payment - direct payments: Direct payments - suspension reasons - setting and removing (Info)

Guidance now held on the Tax Credits Guidance Hub

Payment - direct payments: Direct payments - suspension reasons - setting and removing (AG)

Guidance now held on the Tax Credits Guidance Hub

Direct payments - payment arranging (next day)

Guidance now held on the Tax Credits Guidance Hub

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Covid- 19 issue - S19 Lite - standardised messages XY01 to XY1 added. Commissioned by OE
Task WI349824

18 January 2022 published amendments

Specialist areas - Document Verification: Document handling - Tier 2 - TCO Document Verification Teams only (Info)

Guidance now held on the Tax Credits Guidance Hub

Specialist areas - Document Verification: Document handling - Tier 2 - TCO Document Verification Teams only (AG)

Guidance now held on the Tax Credits Guidance Hub

Changes - work lists: Unprocessed Change of Circumstances work list - address changes (UK) (AG)

Guidance now held on the Tax Credits Guidance Hub

Specialist areas - document verification: document handling: missing document action - TCO only

Guidance now held on the Tax Credits Guidance Hub

Specialist areas - document verification: document handling: TCO Document Verification teams only

Guidance now held on the Tax Credits Guidance Hub

Payment - direct payments: Direct payments - no account (Info)

Guidance now held on the Tax Credits Guidance Hub

Specialist areas - document verification: Document Verification teams (introduction)

Guidance now held on the Tax Credits Guidance Hub

Specialist areas - Document Verification: Document handling - derelict documents - TCO only

Guidance now held on the Tax Credits Guidance hub

17 January 2022 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XF69/70/71 standardised messages created for Unregistered Birth process (chbchb80278), as requested by B&C OPG Operational Readiness Team.
J Carter WI349597

11 January 2022 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

New note UG17 added

New standardised messages UL06, UL07 and UL08 added

Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (AG)

Guidance now held on the Tax Credits Guidance Hub

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Added new standardised messages XQ86 to XQ89 and XQ97

7 January 2022 published amendments

Specialist areas - document verification: document handling: items returned as not called for or refused - TCO only

Guidance now held on the Tax Credits Guidance Hub

4 January 2022 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

NU57 - Change to wording of NU57 household note - new note not used in any other process - changed in testing

NU80 - Household Note created for the new address S17 route in Unprocessed COC change of address

2021

22 December 2021 published amendments

Changes - customer: Customer or Partner is serving a prison sentence or on remand

Guidance now held on the Tax Credits Guidance Hub

21 December 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XQ94 added.

Changes - miscellaneous (A-F): Age-related WTC eligibility (Info)

Guidance now held in the Tax Credits guidance Hub

Changes - miscellaneous (A-F): Deleting details (Info)

Guidance now held on the Tax Credits Guidance Hub

16 December 2021 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

New Note UG74 added

15 December 2021 published amendments

Changes - death (customer): Death of a customer - Priority 1 team only

Guidance now held on the Tax Credits Guidance Hub

Changes - death (customer): Death of a customer - referrals to Priority 1 team (Info)

Guidance now held on the Tax Credits Guidance Hub.

14 December 2021 published amendments

Changes - miscellaneous (A-F): Amend Finish screen - correct completion (Info)

Guidance now held on the Tax Credits Guidance Hub

8 December 2021 published amendments

Changes - work (general A-M): Employment started (Info)

Guidance now held on the Tax Credits Guidance Hub

7 December 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New DJ28 Household Note created for RBS disability in relation to Social Security in Scotland

Changes: children (A-E): children and qualifying young persons (Info)

Guidance now held on the Tax Credits Guidance Hub

Eligibility - entitlement: Child or young person - responsibility (Info)

Guidance now held on the Tax Credits Guidance Hub

Changes - customer: customer is serving a prison sentence, has children and tax credits is in payment

Guidance now held on the Tax Credits Guidance Hub

Changes - work (left job): Left main job, started new main job outside seven days

Guidance now held on the Tax Credits Guidance Hub

3 December 2021 published amendments

Changes - customer: Name - customer name/title too long or spelling mistake (Info)

Guidance now held on the Tax Credits Guidance Hub

2 December 2021 published amendments

Changes - work (general A-M): Hours Worked warning message (Info)

Guidance now held on the Tax Credits Guidance hub

Claims: capture (A-C): agent - authorisation

New Note added about household breakdown and agent representation.

30 November 2021 published amendments

Changes - work (general A-M): Hours Worked warning message (AG)

Guidance now held on the Tax Credits Guidance Hub

26 November 2021 published amendments

Changes - customer: customer is serving a prison sentence, no children and tax credits is in payment

Guidance now held on the Tax Credit Guidance Hub

Changes - customer: Insufficient information provided by customer

Guidance now held on the Tax Credits Guidance Hub

Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)

Guidance now held on the Tax Credits Guidance Hub.

25 November 2021 published amendments

Notes: Standardised Messages (A to D): Standardised Messages - A - Appeals and Mandatory Reconsiderations

New AR31 added.

24 November 2021 published amendments

Changes: payments: bank or building society account change /payment frequency (AG)

Guidance now held on the Tax Credits Guidance Hub.

23 November 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DD98 HHN amended slightly after request from Cath Edwards

19 November 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DD98 HHN amended to include (Child's name). Requested by Norman/Tamsin VIA Cath

17 November 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DJ04 - DJ28 notes updated to start SSS

DH22 amended and DH22 deleted for new No trace process for DLA

16 November 2021 published amendments

Changes - work (left job): Left main job, has other jobs

Guidance now held on the Tax Credits Guidance Hub

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DF28 HHN created for BAU Stop - CDP routes in ntc70074

15 November 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

A couple more DH HHNs created for No Trace DLA process

Extra DJ HHNs created for Scottish Government Change in Rate process ntc70210

12 November 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Social Security Scotland replaced Scottish Gov or Scot Gov in DJ03 - DJ23 HHNs

New DH HHNs created for DLA No Trace process

10 November 2021 published amendments

Changes - customer: Customer in receipt of Carer’s Allowance

Guidance now held on the Tax Credit Guidance Hub

Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)

Guidance now held on the Tax Credits Guidance Hub

NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Not Past 1SD (AG)

Guidance now held on the Tax Credits Guidance Hub

Payment - overpayments (A-C): overpayments - bankrupt or sequestrated customers

Guidance now held on Tax Credits Guidance Hub

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XF68 note added WI342546

4 November 2021 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

WI341578 - Process converted to Ocelot and amended to fit guidance around new claims - amendments discussed/agreed with Julie Burnett

3 November 2021 published amendments

3 new Household notes created for Cath Edwards NU77, NU78 and NU79

Formatting error

2 November 2021 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

New Household Note NU75 added for Cath Edwards

NU57 note amended for Cath Edwards - the note was created for the process and has never been used before

New NU76 note added for Cath Edwards

29 October 2021 published amendments

Payment - overpayments (D-E): disputed overpayments-establish three month time limit

Guidance now held on the Tax Credits Guidance Hub.

Payment - overpayments (D-E): Overpayments - explanations - referral or letter received

Guidance now held in the Tax Credits Guidance Hub.

Changes - work (general A-M): ESA/PC awarded/in payment customer working 16 or more hours a week

Guidance now held in the Tax Credits Guidance Hub.

28 October 2021 published amendments

Changes - miscellaneous (G-Z): What is a change of circumstance? (Info)

Guidance now held on the Tax Credits Guidance Hub.

Changes - work (general N-Z): No longer lives/works in UK (Info)

Guidance now held on the Tax Credits Guidance Hub.

Changes - work (general N-Z): Place of work history - entering (Info)

Guidance now held on the Tax Credits Guidance Hub

Changes - miscellaneous (G-Z): Signals history - correcting effective date (Info)

Guidance is now held on the Tax Credits Guidance Hub.

Changes - work (general N-Z): Strike action (Info)

Guidance now held on the Tax Credits Guidance Hub

Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (Info)

Guidance now held in the Tax Credits Guidance Hub.

Changes - work (left job): Left main job, has other jobs, started new main job within seven days (Info)

Guidance now held in the Tax Credits Guidance Hub.

Changes: children (A-E): date of birth - correction

Guidance now held on the Tax Credits Guidance Hub.

Changes: children (A-E): date of birth - incorrect and makes child 21 or older

Guidance now held on the Tax Credits Guidance Hub

Changes: children (A-E): duplicate child or young person / child or young person incorrectly on claim or award

Guidance now held in the Tax Credits Guidance Hub

27 October 2021 published amendments

Changes: children (A-E): childcare changes

Guidance now held in the Tax Credits Guidance Hub

How to calculate childcare effective dates

Guidance now held on the Tax Credits Guidance Hub

How to enter childcare costs when they are claimed for the first time

Guidance now held on the Tax Credits Guidance Hub

How to change current childcare provider or childcare costs

Guidance now held on Tax Credits Guidance Hub

How to amend the childcare provider’s name, approving body or registration number

Guidance now held on the Tax Credits Guidance Hub

How to calculate average weekly childcare costs

Guidance now held on Tax Credits Guidance Hub

How to enter short-term childcare details

Guidance now held on the Tax Credits Guidance Hub

Changes - work (general A-M): Address/work change - country outside UK

Guidance now held on the Tax Credits Guidance Hub

Changes - work (general N-Z): Place of work history - ending (AG)

Guidance now held on the Tax Credits Guidance Hub

Changes - work (general N-Z): Place of work history - entering (AG)

Guidance now held on the Tax Credits Guidance Hub

Changes - miscellaneous (G-Z): PY-2 or earlier changes manual calculation

Guidance now held in the Tax Credits Guidance Hub

Changes - miscellaneous (G-Z): Signals history - correcting effective date (AG)

Guidance now held on the Tax Credits Guidance Hub

Changes - customer: Name change - customer (AG)

Guidance now held in the Tax Credits Guidance Hub.

Changes - customer: Name - customer name/title too long or spelling mistake (AG)

Guidance now held on the Tax Credits Guidance Hub

Changes - miscellaneous (G-Z): PY-1 or earlier changes (AG)

Guidance now held on the Tax Credits Guidance Hub.

Changes - death (child): Death of a child - referrals to Priority 1 team

Guidance now held on the Tax Credits Guidance Hub.

26 October 2021 published amendments

Notices - general: RLS items - post award / Annual Declaration

WI339896 - Amendments made for Cath Edwards for cases that have gone to UC the NTC system will not allow the RLS marker to be set as it gives an unauthorised re finalisation message - amended step 13

WI339896 - slight amendment to step 13

How to mark an address as RLS

WI339896 - Amendments needed to How To as per Cath Edwards

format change

Notes - standardised messages (T to W): standardised messages - U - Compliance

UG69 to UG72 added

UG73 added

NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Compliance, SCO or Inhibited (AG)

Guidance now held on the Tax Credits Guidance hub

NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Appeal or Complex only

Reverted to previous version

25 October 2021 published amendments

Appeals stages: contents

Removed statement at top of contents page - Appeals stage 2 - registering an appeal now covered by TCM1000444 as split this up in Ocelot as appears in Appeals stagw 1 process

15 October 2021 published amendments

Changes: payments: WTC - changes to nomination / payment frequency

Guidance now held on the Tax Credits Guidance Hub

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XF68 & XF69 deleted as not required. WI338343

14 October 2021 published amendments

Changes - miscellaneous (G-Z): Household change - customer/child in more than one award

Guidance now held on the Tax Credits Guidance Hub

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Some DJ HHNs changed for DWP Scottish Gov module ntc70181.

Changes - customer: Customer or Partner is serving a prison sentence or on remand

Guidance updated WI339034

13 October 2021 published amendments

NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Appeal or Complex only

Guidance now held on the Tax Credits Guidance Hub

Appeals stages: Appeals stage 3 - settlement by agreement

Guidance now held on Tax Credits guidance hub

Payment - overpayments (D-E): Overpayments - disputed liability following household breakdown

Guidance now held on the Tax Credits Guidance Hub

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XQ91 note added for SEISS

11 October 2021 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

WI338618 - New ND91 Household Note created for Jade Walklate

8 October 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Extra HHNs added for Scottish Government DLA process ntc70181

Some HHNs amended for ntc70181

7 October 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New messages XF68 and XF69 added WI338343

5 October 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

More HHNs created for Scottish Government DWP Child process

1 October 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XQ notes added for Covid 19 Support Scheme

Appeals - Mandatory Reconsideration - process

Guidance now held on the Tax Credits Guidance Hub

28 September 2021 published amendments

Appeals stages: Appeals stage 4 - preparing the response

Guidance now held on the Tax Credits Guidance Hub

23 September 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DJ04 HHN required a slight amendment

21 September 2021 published amendments

Changes: payments: bank or building society account change / payment frequency (Info)

Guidance now held on the Tax Credits Guidance Hub

20 September 2021 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

WI318110 - Household Note NU53 wording amended as created for this process and never used before - as per Cath Edwards

New H/H note created NU74 and NU53 amended back to original format

17 September 2021 published amendments

Changes - death (Child): death of a child identified in the national media - Priority 1 team only

Guidance now held on the Tax Credits Guidance Hub

Renewals - Mismatch Team: Mismatch Team - Phase 2 - process returned TC603D

Guidance now held on the Tax Credits Guidance Hub

16 September 2021 published amendments

Changes - death (child): Death of a child - reporting to TCO

Guidance now held on the Tax Credits Guidance Hub

Guidance now held on the Tax Credits Guidance Hub

Appeals stages: Appeals stage 6 - action on receipt of Tribunal decision

Guidance now held on the Tax Credits guidance hub

13 September 2021 published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

New IA49 note created as part of EUSS compliance task for Katherine Chadwick

Update IA49 note

New IA50 note create for EUSS Compliance process for Katherine Chadwick

10 September 2021 published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

EUSS Compliance cases IA47 & IA48 notes added - requested by Katherine Chadwick

7 September 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New DH12, DH13 and DH14 notes added WI334828

New HHNs for new module ntc70181 wi334987

Further new HHNs created for new module ntc70181 WI334987

2 September 2021 published amendments

Changes - customer: Address - change (Info)

Guidance now held on the Tax Credits Guidance Hub

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

New ND90 added WI334368

31 August 2021 published amendments

Renewals - Mismatch Team: Mismatch Team - Phase 3 - amend and issue TC602

Guidance now held on the Tax Credits Guidance Hub

NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Incompatible - earnings and benefits (AG)

Guidance now held on the Tax Credits Guidance Hub

NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Incompatible - benefit only (AG)

Guidance now held on Tax Credits Guidance Hub

27 August 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Amendments to DJ01 and DJ02

DF26 created for DLA Expired BF process at stanza 586 and 588 ntc70108

Further HHN created for Expired BF DLA process

18 August 2021 published amendments

Claims: capture (Q-Z): unauthorised access to a claim

WI330617 - Amendments made for SEES TC669 to email a referral to the team instead of ending a TC699INTERNAL

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

WI333099 - Household Note TD23 created for Louise Rossiter in OE - could not use the TP as prefix as at the limit.

17 August 2021 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

Amendment to new Houshold note NU62 & NU66 for Cath Edwards

Breathing Space

Link changed to background case dmg30144

Claims: capture (Q-Z): unauthorised access to a claim

WI332308 - Changes made for Elizabeth Oliver

Task WI237862 amendments made to steps 1, 6 and 7

12 August 2021 published amendments

Changes - miscellaneous (G-Z): More than one husband or wife (Info)

Guidance now held on Tax Credits Guidance Hub

Changes - miscellaneous (G-Z): Notifying a change (Info)

Guidance now held on the Tax Credits Guidance Hub

11 August 2021 published amendments

Changes - miscellaneous (A-F): Effective date of a change of circumstances (Info)

Guidance now held on the Tax Credits Guidance Hub

Changes - miscellaneous (A-F): Family changes (Info)

Guidance now held on the Tax Credits Guidance Hub

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

New note NV19 added - WI330163
New Notes added NU42 - NU73 for new process - WI318110

6 August 2021 published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

New IA46 added

3 August 2021 published amendments

Renewals - work lists (Unfinalised): Unfinalised S17 work list - Unprocessed change of circumstances

Step 2 amended to remove instructions on issuing reminder.
Step 9 'if you contacted the customer by sending a TC664' - BF period updated to 35 from 15 days
task WI306700/ WI306649
J Miller - as instructed by C Edwards/G Latus

Step 2 corrected
WI 306700

29 July 2021 published amendments

Miscellaneous (E to O): Incorrectly-ended cases - re-claim made (AG)

WI322777 - Amendments to remove reference to Payable Orders for Elizabeth Oliver

Payment - manual payment: Manual payment - calculating and scheduling payments -TCO

Wi322777 - Task to remove reference to Payable order for Elizabeth Oliver

Specialist areas - complex: complex cases - manual payments - issuing

WI322777 - Amendments made to remove reference to payable order for Elizabeth Oliver

Payment - returned or not received: Payment returned

WI32777 - Amendments made for Elizabeth Oliver to remove reference to Payable orders

Changes - miscellaneous (G-Z): PY-2 or earlier changes manual calculation

WI322777 - Guidance amended for Elizabeth Oliver to remove reference to payable orders

Notes - Standardised Messages (X to Z): Standardised Messages - Y - Employer Liaison Team / Payment via Employer

WI322777 - Marked YP27, YP28 & YP29 as no longer in use from 23/02/2020 as per Elizabeth Oliver

Payment - returned or not received: TC241 declaration received

WI322777 - Amendments for Elizabeth Oliver to remove reference to payable orders

28 July 2021 published amendments

Appeals stages: Appeals stage 4 - preparing the response - supplementary response required

Guidance now held on the Tax Credits Guidance Hub

Appeals stages: Appeals stage 4 - preparing the response - late appeals

Guidance now held on the Tax Credit Guidance Hub.

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XQ78, XQ79 and XQ80 added. WI330685

Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)

Obsolete message added to OE28 to OE34. WI330621

23 July 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Scottish Disability DJ01, DJ02 and DJ03 added WI330065

22 July 2021 published amendments

Manual payment - Offset manual payment

Guidance now held on Tax Credits Guidance Hub

Notes - standardised messages (T to W): standardised messages - U - Compliance

New notes UG62 to UG68 added WI330035

21 July 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Publish failed, retrying

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)

New message SH48 added

20 July 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

df25 created to replace DE62 at stanza 72 & 74 in ntc70108

DF hhns re-published to see if error message disappears

16 July 2021 published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

IA45 wording amended (not changed meaning of message) - requested by Katherine Chadwick

13 July 2021 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

Standardised Messages UG53 to UG61 created for HRCC 2021, requested by Simon Brown OPG (ORT).
WI 328906 J Miller

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Some more DF HHNs created for ntc70074 (currently test version 77074) and ntc70108 (currently test version 77108)

12 July 2021 published amendments

Changes - miscellaneous (A-F): Effective date of a change of circumstances (Info)

WI326134 - Amendment for Elizabeth Oliver regarding a Note to be added regarding Opposite sex Civil Partnership Regulations2019

WI326134 - Amendment for Elizabeth Oliver to add a Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.

Changes - miscellaneous (A-F): Family changes (Info)

WI326134 - Amendments for Elizabeth Oliver to add Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.

Changes - miscellaneous (G-Z): What is a change of circumstance? (Info)

WI326134 - Amendments for Elizabeth Oliver to add a Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.

Eligibility - residency and immigration: Residence, presence and right to reside - general (Info)

WI326134 - Amendments made for Elizabeth Oliver to add a Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.

Payment - overpayments (A-C): Overpayments - changes to be reported within a month (Info)

WI326134 - Amendments for Elizabeth Oliver to add a Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.

9 July 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DF17 - DF19 created for new route in DWP CHILD Process

DF18 AND 19 slightly amended

8 July 2021 published amendments

Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT)

Guidance now held on the Tax Credits Guidance Hub WI324585

Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT) Sensitive Cases

Guidance now held on the Tax Credits Guidance Hub WI324585

7 July 2021 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

Standardised Message UB78 address updated. WI328285

1 July 2021 published amendments

Specialist areas: international: right to reside: right to reside - general

Changes for end of Grace Period WI323004

Specialist areas: international: right to reside: right to reside - change of circumstances

Amendments for EU Grace Period end WI323004

Specialist areas: international: miscellaneous: EU involvement - adding a child or qualifying young person post award

Changes for end of Grace Period WI323004

Specialist areas: international: change in employment (UK or EU) international change of circumstances

Changes for end of Grace Period WI323004

30 June 2021 published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

Removed IA46 & IA47 notes as never been used these got pulled by policy before anything was worked

25 June 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New DH11 created for Sarah Renwick for Disability Robotics CORRECTION TASK.

18 June 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DH10 created for Cath Edwards

15 June 2021 published amendments

Eligibility - disability: Disability - pre-award checks

Guidance now held on Tax Credit Guidance Hub

Changes - miscellaneous (G-Z): Notification of an award of disability benefit - child

Guidance now held on Tax Credits Guidance Hub

Changes - miscellaneous (A-F): DLA / PIP / AA entitlement - start stop notifications of disability changes from other Government departments

Guidance now held on Tax Credits Guidance Hub

Guidance now held on the Tax Credits Guidance Hub

Backdating: backdating (all): disability - backdating following award of qualifying disability benefit

Guidance now held on the Tax Credits Guidance Hub

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

7 new HHNs created for Cath Edwards no WI number. Urgent task robot made an error when adding disability to a child’s award and we need to correct it but also make customer contact and have Lines to Take for telephony staff

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

IA46 Household note created for Katherine Chadwick

IA47 Household Note created for Katherine Chadwick

11 June 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Two more DE HHNs created for DLA task.

Payment - direct payments: Direct payments - Bank Liaison - Bacs payments and recalls (Info)

Guidance now held on Tax Credits Guidance Hub. WI310502

8 June 2021 published amendments

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

New note TU46 added

4 June 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Further XQ Notes added for Covid 19- Support SchemeWHRTC

28 May 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XE03 note added for WI 322781
Requested by Operational Excellence Business Delivery |Process Owner Team

27 May 2021 published amendments

Specialist areas: international: European Union Member States: European Union Member States - request a reimbursement of a family benefit

Amendments for Future of Child Benefit WI183664

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

4 new HHNs created for ntc80066 part of DLA task

2 new household notes added for customer notification adult and Expired BF (as part of the DLA task.

New DH02 note added

New DH02 amended . WI323027

Changes: children (A-E): child or qualifying young person - adding or re-including

Amendments for Future of Child benefit WI183664

Payment - work lists: Informed choice work list

minor changes made under task WI183664. Told to publish changes 24/2/2021

21 May 2021 published amendments

Renewals - Annual Declaration (general): Annual Declaration - referral from Manual Capture team

Guidance now held on Tax Credits Guidance Hub

Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested

Guidance now held on the Tax Credits Guidance Hub.

Renewals - work lists (Unprocessed): Unprocessed S17 work list - AA action - change of circumstances

Guidance now held on the Tax Credits Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - AA action - verification failure

Guidance now held in Tax Credits Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Appeal only

Guidance now held in Tax Credits Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Compliance, SCO or Inhibited only

Guidance now held in the Tax Credits Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Finalised only

Guidance now held on Tax Credits Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Multi-entry

Guidance now held on the Tax Credits Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - NINO, P marker or 1SD not present (AG)

Guidance held in the Tax Credit Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - S17 Logged

Guidance now held on the Tax Credits Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Unprocessed change of circumstances

Guidance now held on the Tax Credits Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Verification failure

Guidance now held on the Tax Credits Guidance Hub

NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Duplicate

Guidance now held on the Tax Credits Guidance Hub

NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - initial action

Guidance now held on the Tax Credits Guidance Hub

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)

New HHN created for Renewals Incomplete after a TC1221 has been issued.

20 May 2021 published amendments

Renewals - Annual Declaration (general): Annual Declaration - February 1 to April 5 - Manage Finalisation Team only

Guidance now held on the Tax Credit Guidance Hub

Renewals - Annual Declaration (general): Annual Declaration - manual Annual Declaration - issuing and processing

Guidance now held on Tax Credits Guidance Hub

12 May 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XQ51 to XQ63 added WI309688

30 April 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XB34, XB35, XB36 & XB37 household note created for Hannah Harrison for SA Promote & Prevent HHN

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)

POCA notes amended and made obsolete WI309920

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

Amended NF06 Household note

How to finalise PY and renew CY using Manage Finalise

Changes made by Manish Asher and commissioned by Cath Edwards

Slight amendment to wording

27 April 2021 published amendments

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)

PR11 made obsolete WI309920

Notes - Standardised Messages (T to W): Standardised Messages - V - Valuables

VZ12 and VZ13 made obsolete WI309920

Notes - Standardised Messages (E to G): Standardised Messages - E - Enquiry Centres and Contact Centres

EB10 and ED19 made obsolete WI309920

Specialist areas - Post Office card account - Maintain POca systems

Page Archived

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

A further HHN created for DLA re-design task

26 April 2021 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

NF05 and NF06 Household Notes created for Mark Tate

Added to menu NF01 - NF06

23 April 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XQ23 and XQ30 - optional wording added to each note (will be removed after 31/07/21) for task WI307866 HRR Guidance.
Change requested by ORT.
J Miller

22 April 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE90 created for DWP Child process as part of the DLA Re-design task

21 April 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New HHNs created for DLA REDESIGN TASK

19 April 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

WI307518 - Step 3 amended to state send a TC27 not TC1213 as this letter has now been withdrawn. Step 5 amended to remove the option of TC1213 as this is no longer sent

16 April 2021 published amendments

More HHNs created for DLA task

14 April 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

2 more HHNs created for DLA re-design project

13 April 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New hhns created for DWP Adult process part of DLA REDESIGN TASK

8 April 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Some of the HHNs for DLA task amended.

1 April 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Various HHNs created for DLA process Expired BF

31 March 2021 published amendments

Renewals: miscellaneous (G-R): renewals - income check

format improved WI313442

30 March 2021 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

New UG52 added

Amendment to UG52 explanation

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XQ37 to XQ50 added. WI309688

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

de53 and de54 created for DLA project

26 March 2021 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

J Miller. New HHN created UG51 by H Frederick, task WI

24 March 2021 published amendments

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 2 - Child not matched - post award claims

Guidance now held on Tax Credits Guidance Hub

19 March 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE47 and DE48 HHNs created for Expired BF process as part of the DLA TASK

More DE HHNs created for Expired BF process for DLA task

18 March 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Amendment to XQ35 and XQ36 WI311859
New XE01 and XE02 created WI311194

16 March 2021 published amendments

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)

New HHN SL49 created for tasks 243600 and 246373. Checking the content with Tech experts before publishing it. Yes content OK. Notes published

New Standardised Message SN34 created for task WI 311842

11 March 2021 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

UG47/UG48/UG49/UG50 created for WI 308146 - HRR21- ready to be published on 15 March 21 by J Miller

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New not created under DLA Expired BF process

9 March 2021 published amendments

Specialist areas: international: pre-award: international pre-award claims - initial action

Links that were not working amended.

Links not working hopefully amended now

links amended

Notes: Standardised Messages (A to D): Standardised Messages - A - Appeals and Mandatory Reconsiderations

New AW24 and AW25 added. WI310268

Appeal stages - Mandatory Reconsideration - initial action

Guidance now held on Tax Credits Guidance Hub.

Payment - direct payments: Direct payments - no account (Info)

Reference to POCA removed as part of task 309920 on advice from OE

How to update bank account details

Reference to POCA removed under task 309920 on advice from OE

Payment - direct payments: Direct payments - relevant period (Info)

Reference to POCA removed under task 309920 on advice from OE

Payment - payment profile: Payment profile - suspended payments (Info)

poca glossary item removed under task 309920

Reference to POCA removed under task 309920

Specialist areas: international: pre-award: international pre-award claims - initial action

Amendment made to title of TCM1000267 to remove POCA under task 309920

8 March 2021 published amendments

Changes made under Future of Child Ben task

5 March 2021 published amendments

How to check for a match on Child Benefit Service

Amendments made under the Future of Child Benefit task

Review date not amended

Specialist areas: international: pre-award: international pre-award claims - initial action

Amendments made under Future of Child Benefit task

How to complete an E Form

review date not amended

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Review not amended

4 March 2021 published amendments

New HHN XQ35 and XQ36 created. WI309688

2 March 2021 published amendments

Notes - Standardised Messages (T to W): Standardised Messages - W - Debt Management

New Household Note WZ07 WI309041

How to complete the PAD

Page archived. WI183664

How to send POca details to Child Benefit Office

Page archived. No longer required. WI183664

How to update customer details using CBUS schedules

Page archived. WI183664

How to update customer details using CBUS screens

Page archived. WI183664

How to check if the customer has claimed a Department for Work and Pensions (DWP) benefit using CBOL

Page archived. WI183664

How to access Common Enquiry Service

Page archived WI183664

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE42 and DE43 created for the DLA task (Cust notification Child) process

How to complete an E Form

Amendments as part of Future of Child Benefit task

Title of 1000230 amended

Amendments made under the Future of Child Benefit task

26 February 2021 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New DE41 HHN created for DLA Cust notification Child

Forgot to bold DE so completed this

How to capture renewal information

Step 3 bullet points amended.

25 February 2021 published amendments

Appeals stages: Appeals stage 3 - settlement by agreement

Amendments added for Future of Child benefit at Step 2 WI183664

Specialist areas: international: miscellaneous: EU involvement - adding a child or qualifying young person post award

Amendments for Future of Child Benefit WI183664

Specialist areas: international: European Union Member States: EU Member States - recovery of family benefit on behalf of EUMS

Amendments for Future of Child Benefit WI183664

Claims - work lists (general): Incomplete Applications work list helpcard

Amendments for Future of Child Benefit WI183664

Specialist areas - international claims: preparing case to pay WTC and CTC

Amendments for Future of Child Benefit WI183664

Claims - work lists (general): Incomplete Applications work list

Amendments for Future of Child Benefit WI183664

Specialist areas - Persons from abroad: Persons From Abroad team - Pre award claims - Customers are subject to immigration control

Amendments for Future of Child Benefit WI183664

Changes made under task 183664

Specialist areas: international: miscellaneous: children of tax credits customers undertaking FTNAE in EU

Amendments for the Future of Child Benefit WI183664

Specialist areas: international: miscellaneous: derived rights

Amendments for Future of Child Benefit WI183664

Claims: capture (D-K): intelligent manual capture - information capture (AG)

Various changes made under task 183664. Guidance not in a great format but time restraints do not allow for this to be corrected would be a possible big piece of work. If this is ever put on Ocelot it would need to be sorted.

Changes made under task 183664. Formatting of guidance not great but Gill said she did not have capacity to check this only make amendments that were required. Changes to guidance based on Gill's requirements in her doc.

Claims - work lists (general): Child in current award - clerical referral action

updates made for task 183664 (Future of Child Benefit).

Claims - work lists (general): Pre-award - full-time non-advanced education check

Changes made for task 183664 (Future of Child Benefit)

How to check general notes using Child Benefit Service

updates made for task 183664 (Future of Child Benefit)

Changes - work lists: Unprocessed Change of Circumstances helpcard

Slight amendment made under WI183664. Advised to publish the draft version 24/2/2021

Claims: capture (D-K): Intelligent Manual Capture - Disability element (Info)

Minor amendment made under task WI183664. Told to publish changes 24/2/2021

Specialist areas – Persons from abroad: Gateway Protection Programme

Amendments for Future of Child Benefit WI183664. T

How to check if a Child Benefit claim includes bank details

Changes made as part of task 183664. Told to publish changes 24/02/2021

How to check if a customer is a crown servant or NAAFI worker

Slight amendments made as part of WI183664. Told to publish changes 24/2/2021

Changes: children (A-E): date of birth - incorrect and makes child 21 or older

Changes made under task 183664. Some of the formatting is not great and has been pointed out to originator of the task. No time at present to amend to correct format standards. Told to publish 24/2/2021

Changes - death (child): Death of a child - new claims (AG)

Changes made under task WI183664. At Step 9 the reference to post award guidance is TCM0078180. Told to publish changes 24/2/2021

Claims: capture (D-K): intelligent manual capture - disability element (AG)

Minor changes made under WI183664. Told to publish changes 24/2/2021

Claims - capture (L-P): manual capture helpcard

Changes made under task WI183664. Told to publish changes 24/2/2021

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 5 - Child in current NTC award (post award)

Minor changes made under task WI183664. Told to publish changes 24/2/2021

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 5 - Child in current NTC award (pre-award)

slight changes made under task 183664. Told to publish changes 24/2/2021

Passported benefits - exemption / health costs: Exemption certificate - exceptions (AG)

Amendments made as a result of task WI183664. Lots of formatting also had to be done. Told to publish the changes 24/2/2021

Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under

Changes made to Step 5 under task 183664. Told to publish changes 24/2/2021

Renewals Annual Declaration (general): manual capturing a new claim - for late declarations

Minor changes made under task WI183664
STC date added
Told to publish changes 24/2/2021

Specialist areas - Post Office card account: Post Office card account - POca action guide

Page archived WI183664

Specialist areas - complex: change of circumstances - non-complex to complex

Minor changes made under task 183554. Told to publish changes 24/2/2021

Extra information: A-Z index

Archived How To's updated WI183664

TCM0292020 archived.

Specialist areas - Specialist Trace: Specialist Trace Unit - IT systems (Info)

Text deleted under task WI183664.Told to publish the changes 24/2/2021

Specialist areas: international: miscellaneous: death of a worker in the UK

Amendments for Future of Child Benefit WI183664. Told to publish the changes 24/2/2021

Specialist areas: international: pre-award: international pre-award claims - initial action

Amendments for Future of Child Benefit WI183664. Told to publish the changes 24/2/2021

Specialist areas: international: pre-award: international pre-award claims - Crown servants

Amendments for Future of Child Benefit WI183664. Told to publish the changes 24/2/2021

Specialist areas: international: right to reside: right to reside - general

Amendments for Future of Child Benefit WI183664. Told to process the changes 24/2/2021

Extra information: access to system information to obtain missing customer information: when to access a system

Slight amendments made under task WI183664. Told to publish the changes 24/2/2021

How to obtain personal details held on Child Benefit Service

How to completely re-written under task WI183664. Told to publish the guidance 24/2/2021

How to obtain or check a child’s reference number on a Child Benefit claim

How to re-written under task WI183664. Told to publish the changes 24/2/2021

How to check if Full Time Education (FTE) needs to be confirmed

How to amended under task WI183664. Told to publish the guidance 24/2/2021

How to check for an EC claim indicator

Slight amendment made under WI183664. Told to publish the guidance 24/2/2021

How to check if the Child Benefit claim indicator has been set

How to re-written under task 183664. Told to publish the changes 24/2/2021

How to check if Child Benefit correspondence is open or closed and if the renewal inhibited signal is set

How to re-written under WI 183664. Enquiry to Gill Hindson about what she sent through. Told to publish 24/2/2021

Changes - miscellaneous (A-F): DLA / PIP / AA entitlement - start stop notifications of disability changes from other Government departments

Changes made under task 183664.

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)

Changes made under task 183664

24 February 2021 published amendments

Changes - customer: Gender - notification received of acquired gender (Info)

Guidance now held on Tax Credits Guidance Hub

Appeals stages: Appeals stage 1 - initial appeal action

Guidance now held in Tax Credits Guidance Hub

Changes - miscellaneous (A-F): Change results in no eligibility (Info)

Guidance now held in Tax Credits Guidance Hub

Changes - miscellaneous (A-F): Future-dated change of circumstances (Info)

Guidance now held on the Tax Credits Guidance Hub

Changes - customer: Name change - customer (Info)

Guidance now held on Tax Credits Guidance Hub WI303963

22 February 2021 published amendments

Renewals - work lists (Unfinalised): Unfinalised S17 work list - Awaiting change of circumstances

options in step 3 and 4 updated following feedback received from 4244923 (CS & TD TAD)

10 February 2021 published amendments

Notes: Standardised Messages (A to D): Standardised Messages - C - Complaints

New CL01 to CL03 Notes added

4 February 2021 published amendments

Changes - customer: Gender - notification received of acquired gender (Info)

Page archived. Guidance now held on Guidance Hub.

Address change

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XF50 updated.

2 February 2021 published amendments

Payment - overpayments (F-P): Overpayments - Individual Voluntary Arrangement reported

Guidance now held on Guidance Hub WI300362

Appeals- Response writers- consider what information can be disclosed

Guidance now held on the Guidance Hub WI303628

29 January 2021 published amendments

Specialist areas - Bank Liaison: Bacs payments - missing

Hyperlinks corrected. WI301833

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE40 created for ntc10108 process which is part of the DLA task 243240

28 January 2021 published amendments

Claims: storage and retrieval: Retrieval and return of casepapers

Hyperlinks corrected Manc1 WI301961

27 January 2021 published amendments

Appeals: Statement of Account appeals

Guidance now held on Guidance Hub WI30372

26 January 2021 published amendments

Appeals: In-year adjustments appeals

Guidance now held on the Guidance Hub

Appeals: Renewals Terminated - appeals identification

Guidance now held on the Guidance Hub

22 January 2021 published amendments

Notes - standardised messages (H to I): standardised messages - H - verification failures

New HB49-HB52 noted added for WI302637

Tweak to HB49- BB52

20 January 2021 published amendments

Changes - children (F-Z): Nursery Education Grant (Info)

Guidance now held on Guidance Hub WI302420

Extra information - miscellaneous information: Issuing EForm 41A

Information now held on Guidance Hub WI302617

19 January 2021 published amendments

Changes: children (A-E): change of circumstances - receipt from CBO (Info)

Guidance now held on Guidance Hub

Changes: children (A-E): change of circumstances - receipt from CBO (AG)

Guidance now held on Guidance Hub

7 January 2021 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New HHN XQ31 to XQ34 WI300904

6 January 2021 published amendments

change date

Changes - work (general N-Z): Started new job in addition to main job

date changed

changes made

Changes - work (general N-Z): Strike action - on strike (AG)

date changes

Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)

date change

Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)

changes made

Changes - work (left job): Left main job, has other jobs

change of date

Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (AG)

date change

Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)

date change

Changes - work (left job): Left main job, started new main job outside seven days

date change

Changes - work (left job): Left main job, started new main job within seven days

changes made

Changes - work (left job): Left only job, not starting new job

date change

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (post award) (AG)

changes made

Miscellaneous (E to O): Correspondence cannot be traced to claim

date change

Miscellaneous (W to Z): Withdrawing from tax credits

date change

Specialist areas: international: pre-award: international pre-award claims - rest of the world

changes made

Miscellaneous (P to V): Tell Us Once - capturing and amending a claim

date changes made

Changes - miscellaneous (A-F): Deleting details (Info)

date changes

Changes - miscellaneous (A-F): Family changes (Info)

date changes

Specialist areas - complex: change of circumstances - complex to non-complex

changes made about date

How to use Geographic Step Closure (GSC) Override function

date changes

Miscellaneous (E to O): Incorrectly-ended cases - re-claim made (AG)

date change

Renewals - Annual Declaration (general): Late declaration received - consider new claim

date change

changes made

Specialist areas - Valuables: Valuable items (AG)

date change

Guidance now held on the Guidance Hub WI300158

Specialist areas - Valuables: Valuable items (Info)

Guidance now held on the Guidance Hub WI300158

Specialist areas - Valuables: Valuables team (Introduction)

Page Archived

Extra information: glossary: C

EU Legislation changes WI292918

Extra information: glossary: E

EU legislation changes WI292918

Extra information: glossary: O

Changes for EU legislation WI292918

Extra information: glossary: P

Changes for EU legislation

Extra information: glossary: W

Changes for EU legislation WI292918

Renewals - Annual Declaration (general): Annual Declaration - manual duplicate Annual Declaration (AG)

EU Legislation changes WI292918

Guidance held on Tax Credits Guidance Hub

Renewals - Annual Declaration (general): Annual Declaration - disregard

Guidance now held on the Tax credits guidance hub

5 January 2021 published amendments

Specialist areas - Valuables: Birth certificates - Valuables team only (Info)

Guidance now held on Guidance Hub WI296249

Specialist areas - Valuables: Birth certificates - Valuables team only (AG)

Guidance now held on Guidance Hub WI296249

Specialist areas: international: miscellaneous: exchange rates - deciding

EU legislation changes WI 292918

Specialist areas: international: European Member States: contents

EU legislative changes WI292918

Extra information: forms

EU Legislation changes WI292918

Notes - standardised messages (T to W): standardised messages - U - Compliance

EU legislation changes WI292918

2020

22 December 2020 published amendments

New UG46 created for SMS nudge campaign.

18 December 2020 published amendments

Specialist areas: international: right to reside: right to reside - general

Changes for EU legislation WI292918

Specialist areas: international: miscellaneous: EU involvement - adding a child or qualifying young person post award

Amendments for EU legislation WI292918

Minor correction WI292918

Specialist areas: international: miscellaneous: children of tax credits customers undertaking FTNAE in EU

Amendments for EU legislation. WI292918

Specialist areas: international: right to reside: right to reside - change of circumstances

Changes for EU legislation WI292918

Specialist areas: international: change in employment (UK or EU) international change of circumstances

Changes for EU legislation WI292918

Specialist areas: international: right to reside: right to reside - establish if there is enough information

Amendments for EU legislation WI292918

Appeals stages: Appeals stage 1 - initial appeal action

Amendments for EU legislation WI292918

Appeals stages: Appeals stage 3 - settlement by agreement

Changes for EU legislation WI292918

Appeals stages: Appeals stage 6 - action on receipt of Tribunal decision

Amendments for EU legislation WI292918

Changes: children (A-E): child or qualifying young person - adding or re-including

Amendments for EU legislation WI 292918

Changes - customer: Address - change (AG)

Changes for EU legislation WI292918

Changes - work (general A-M): Address/work change - country outside UK

Changes for EU legislation WI 292918

Claims - capture (L-P): NINO provision and verification (Info)

Amendment made for EU legislative changes WI292918

Claims - rejecting: rejection due to a verification failure

Changes for EU legislation WI292918

Claims - work lists (general): Incomplete Applications work list

STC note added
Changes for EU regulations WI292918

Claims - work lists (general): Incomplete Applications work list helpcard

EU legislative amendments WI292918

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 7/8 - Employer reference/name not matched (AG)

Changes for EU legislation WI292918

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (pre-award)

Changes for EU legislation WI292918

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (post award) (Info)

Changes for EU legislation. WI292918

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (post award) (AG)

Changes for EU legislation WI292918
Changes made regarding STC

Eligibility - residency and immigration: Immigration control - not subject to (Info)

Changes for EU legislation WI292918

Eligibility - residency and immigration: Immigration control - exclusion exemptions (Info)

Changes for EU legislation WI292918

Eligibility - residency and immigration: Residence, presence and right to reside - general (Info)

Changes for EU legislation WI292918

Eligibility - residency and immigration: Residence, presence and right to reside - presence (Info)

Amendments for EU Legislative changes WI292918

Eligibility - residency and immigration: Residence, presence and right to reside - right to reside (Info)

Amendments for EU legislative changes WI292918

Miscellaneous (P to V): claim or work item - action to take before processing

Amendments for EU legislation. WI292918

Notes: Standardised Messages (A to D): Standardised Messages - A - Appeals and Mandatory Reconsiderations

EU legislative name change AC11. WI292819

Notes - standardised messages (H to I): standardised messages - H - verification failures

Changes for EU legislation WI292918

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

Changes for EU legislation WI292918

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

Changes to EU legislation Wi292918

Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)

Changes for EU legislation WI292918

Payment - returned or not received: BACS payment missing (AG)

Changes for EU legislation WI292918

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Compliance, SCO or Inhibited only

Changes for EU legislation WI292918

Specialist areas - complex: change of circumstances - complex to non-complex

Changes for EU legislation WI292918

Specialist areas - Complex International case - identify

Changes for EU legislation WI292918

Specialist areas - Complex: Complex cases - manual renewal (Info)

Changes for EU legislation WI292918

Specialist areas - complex: complex cases - manual renewal (AG)

Changes for EU legislation WI292918

Specialist areas - Complex: Complex cases - manual renewal payments (Info)

Changes for EU legislation WI292918

Specialist areas - complex: complex cases - manual renewal payments (AG)

Changes for EU legislation WI292918

Specialist areas - Complex: Complex cases - payment and accounting (AG)

Changes for EU legislation WI292918

Specialist areas - complex: complex cases - removing second adult element post award

Changes for EU legislation WI292918

Specialist areas - Complex: Complex cases - renewals - annual declaration - returned / Unprocessed S17 work list item created

Changes for EU legislation WI 292918

Specialist areas - Complex: Complex cases - renewals - customer contact after manual Statement of Account issued

Changes for EU legislation WI292918

Specialist areas - Complex: Complex cases - renewals - income - actual income provided after estimated income

Changes for EU legislation WI292918

Specialist areas - Complex: Complex cases - state nationals covered by international agreements (Info)

Changes for EU legislation WI292918

Specialist areas - Complex: Complex cases - state nationals covered by international agreements (AG)

Changes for EU legislation WI292918

Specialist areas: international: International (Introduction)

Changes for EU legislation WI292918

Specialist areas - international claims: manually paying WTC and CTC together

Changes for EU legislation WI292918

Specialist areas - international claims: manually paying WTC upfront - E400 series forms or SEDs returned from European Union Member State

Amendments for EU legislation W292918

Specialist areas - international claims: manually paying WTC up front

Amendments for EU legislative changes WI292918

Specialist areas - international claims: preparing case to pay WTC and CTC

Changes for EU legislation WI292918

Specialist areas - Persons from abroad: Persons From Abroad team - Pre award claims - Customers are subject to immigration control

EU legislative amendments WI292918

Specialist Areas - Persons from abroad - Pre award claims - Joint claim - One customer is subject to immigration control - No child responsibility

EU legislative changes WI292918

Specialist areas – Persons from abroad: Gateway Protection Programme

EU legislative change WI292918

Specialist areas: international: miscellaneous: post-award change of circumstances - lead in

Amendments for EU legislative changes. WI292918

Specialist areas: international: miscellaneous: address changed to non-UK / non-EU - temporary or permanent

Changes for EU legislation WI292918

Specialist areas: international: miscellaneous: death of a worker in the UK

Changes for EU legislation WI292918

Specialist areas: international: miscellaneous: derived rights

Changes for EU legislation WI292918

Specialist areas: international: miscellaneous: incorrect state - claim made

Amendments for EU Legislative changes WI292918

Specialist areas: international: miscellaneous: customer selected for self-employment check – stock (AG)

Changes for EU legislation WI 292918

Specialist areas: international: European Member States: European Member States - contact

Amendments for EU Legislation WI292918

Specialist areas: international: European Union Member States: European Union Member States - request a reimbursement of a family benefit

Amendments for EU legislative changes WI292918

Specialist areas: international: European Union Member States: EU Member States - recovery of family benefit on behalf of EUMS

Amendments for EU legislation W292918

Specialist areas: international: pre-award: international pre-award claims - initial action

Changes for EU legislation WI292918

Specialist areas: international: pre-award: international pre-award claims - Crown servants

Changes for EU legislation WI292918

Specialist areas: international: pre-award: international - pre-award claims - EU nationals with no abroad involvement

Changes for EU legislation WI292918

International pre-award claims - qualifying benefits

Changes for EU legislation WI292918

Specialist areas: international: pre-award: international pre-award claims - rest of the world

Changes for EU legislation WI292918

How to disallow a potential EU CTC/WTC complex claim where the employment can’t be verified

Changes for EU Legislation WI292918

How to complete an E Form

Changes for EU legislation WI292918

How to read information provided on an E Form

Changes for EU legislation WI292918

How to respond to an E Form

Changes for EU legislation WI292918

How to complete form TC602 for a CTC only International case

Changes for EU legislation WI292918

How to determine which e-forms to issue for an initial enquiry to a EU Member State

Changes for EU legislation WI292918

How to calculate a reimbursement

Changes for EU legislation WI292918

10 December 2020 published amendments

Notices - work lists: Household RLS work list suspended payment cases

Changes to Step 11 WI292729 & WI292736

Notes - standardised messages (T to W): standardised messages - U - Compliance

New HHN UL05 WI297678

1 December 2020 published amendments

Specialist areas - Valuables: Birth certificates - replacement requests (Info)

Now held on the Tax Credit Guidance Hub WI294170

Specialist areas - Valuables: Birth certificates - replacement requests (AG)

Now held on the Tax Credit Guidance Hub WI294170

Changes - customer: Address - change (AG)

Changes made for task WI 296334.
Note added for when an address is being changed.

27 November 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE36 TO DE39 created for Scott Mason under WI294790.

de38 slightly amended.

26 November 2020 published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate

Now held on the Tax Credit Guidance Hub

adding date of when no new claims can be received.

Changes - work (general N-Z): Started new job in addition to main job

date added where new claims can not be made

date added for no new claims

Changes - work (general N-Z): Strike action - on strike (AG)

date added for no new claims

Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)

date added for no new claims

Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)

new date added for no new claims

Changes - work (left job): Left main job, has other jobs

new date added for no new claims

Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (AG)

date added for no new claims

Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)

new date added

Changes - work (left job): Left main job, started new main job outside seven days

new date added

Changes - work (left job): Left main job, started new main job within seven days

date added

Changes - work (left job): Left only job, not starting new job

date of ending if new claims

Miscellaneous (E to O): Correspondence cannot be traced to claim

added date for no new claims

Miscellaneous (W to Z): Withdrawing from tax credits

added date regarding new claims

Specialist areas: international: pre-award: international pre-award claims - rest of the world

date added regarding STC

Miscellaneous (P to V): Tell Us Once - capturing and amending a claim

date added

Changes - miscellaneous (A-F): Deleting details (Info)

date added for stc

Changes - miscellaneous (A-F): Family changes (Info)

note added for stc

Specialist areas - complex: change of circumstances - complex to non-complex

note for added stc

How to use Geographic Step Closure (GSC) Override function

date for stc

Renewals - Annual Declaration (general): Late declaration received - consider new claim

STC note added

STC note added

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

stc note added

25 November 2020 published amendments

New note XC21 added WI295448

24 November 2020 published amendments

Claims - requests: contents

Page archived

Claims: contents

Link to TCM0072000 removed. Page archived

20 November 2020 published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

New standardised message IA45 added WI295046

17 November 2020 published amendments

Payment: potential entitlement: potential entitlement - review queries - Post Room Team 4 only (AG)

Information now published on the Tax Credit Guidance Hub WI292069

12 November 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE35 created as part of DLA task 243240

10 November 2020 published amendments

Eligibility - income (other than earnings): Income - miscellaneous (Info)

Explanations added to Scottish Supplementary Payments WI292912

5 November 2020 published amendments

Payment - overpayments (F-P): Overpayments - four-week run-on - pay by user requested payment

Information now held on Tax Credits Guidance Hub

4 November 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New messages XQ27 to XQ30 added WI292661

30 October 2020 published amendments

Specialist areas - Post Room: Post Room - Valuables action

Guidance now held in Tax Credits Guidance Hub WI290509

29 October 2020 published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

Amendments to several IA notes. WI291340

Specialist areas: international: Other Member States: RINA Workflow

Information now held on Tax Credits Guidance Hub.

28 October 2020 published amendments

Changes - miscellaneous (A-F): establish if a change can be made (AG)

Amendments to Step 29 as per WI290747

27 October 2020 published amendments

Specialist areas - Post Room: Post Room - Miscellaneous Cash Clerk action

Content now held on Tax Credits Hub WI290356

23 October 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New note DH01 added. WI 290755

22 October 2020 published amendments

Notes - Standardised Messages (T to W): Standardised Messages - W - Debt Management

New note WZ06 added WI289963

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

New notes MM41, 42 and 43 added WI290353

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE32 - DE34 created for Customer notification - Child process which comes under task WI243240

21 October 2020 published amendments

Specialist areas - Post Room: Post Room - initial action

Now Held on Tax Credit Hub WI289757

Notes - standardised messages (T to W): standardised messages - U - Compliance

UD40 explanation updated WI290896

15 October 2020 published amendments

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)

New note PX13 added WI289609

14 October 2020 published amendments

Changes - children (F-Z): Name change - child

Now held on Tax Credits Hub

13 October 2020 published amendments

Stopping Tax Credits - change of circumstances - In Year finalisation - reply required (info)

Now held on the Tax Credit Hub

Stopping tax credits: award declaration (general): in year S17 notices for auto and reply required (Info)

Now held on Tax Credits Hub

Stopping tax credits - award declaration (general): manual award declaration - issuing and processing (Info)

Now held on the Tax Credits Hub

Stopping Tax Credits - Award Declaration - In year S17 notice group box (info)

Now held on the Tax Credits Hub

Stopping Tax Credits - Award Declaration (capture) - reply required and automatic finalisation

Now held on Tax Credits Hub

Stopping Tax credits - Award Declaration - returning award declaration (info)

Now held on the Tax Credits Hub

Stopping Tax Credits - Award Declaration (capture) - specified dates

Now held on the Tax Credits Hub

Stopping Tax credits - In Year Finalisation - change of circs - self employed income changes (info)

Now held on the Tax Credits Hub

Stopping Tax Credits - In Year Finalisation: miscellaneous- maintain in year finalisation function (info)

Now held on the Tax Credits Hub

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE27 created for DWP Adult process under task 243240

HHN DE28 AND 29 created for DWP Adult process under task WI243240

Changes - death (child): death of a child - Priority 1 team only

Now held on Tax Credits Hub WI174517

12 October 2020 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

SDP exception wording updated. STC/AV

9 October 2020 published amendments

New HHN UG45 added WI286487

8 October 2020 published amendments

Changes - miscellaneous (G-Z): Income changes

Process now held on Tax Credit Guidance Hub

29 September 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE23 and DE26 amended to change (HRCC/ER) in the HHNs to (HCC)

DE24 amended to include "date" at the end of the HHN

23 September 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XZ28 added and XZ27 amended WI285452

22 September 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New HHNs created for DWP Child NTC70074 a module off Tax credits Disability Guidance ntc80066. All part of task 243240

18 September 2020 published amendments

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)

New notes PX11 and PX12 added WI285363

17 September 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE22 created for task WI286182. New task was not required as it should have come under existing task 243240

16 September 2020 published amendments

Eligibility - income (other than earnings): Income - miscellaneous (Info)

Addition of payments made in connection with a coronavirus support scheme WI273095

EVL information added WI273095

Eligibility - income (other than earnings): Income - investments (Info)

Windrush compensation scheme info added WI273095

Eligibility - income (employed and self-employed): Self-employed income (Info)

Misc Reg 30 hour element amendments made WI273095

Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (AG)

Amendments to 30hr premium for Covid 19 added WI273095

Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (Info)

30 hour element for Covid 19 added WI273095

Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)

30 hour premium for Covid-19 added WI273095

Changes - work (left job): Left main job, has other jobs, started new main job within seven days (Info)

30 hour premium for Covid 19 added WI273095

Eligibility - entitlement: Working Tax Credit entitlement (Info)

30 hour element for Covid-19 added WI273095

Eligibility - remunerative work (general): More than one employment (Info)

30 hour element for Covid -19 added WI273095

15 September 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XQ26 note added WI283237

9 September 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New messages DE19, DE20 and DE21 added as part of WI243240

3 September 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XZ27 HHN amended under WI248378

Notes - standardised messages (T to W): standardised messages - U - Compliance

Amendment to HHN UG43 off email from Mark Shuttleworth 3/9/2020

1 September 2020 published amendments

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)

PX09 and PX10 created urgently for Nathan Brown off an email as no-one in to create a WI despite him emailing the BIAG inbox.

27 August 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XZ27 note added WI283237

26 August 2020 published amendments

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)

New standardised messages PX02 to PX08 WI283028

PX05 amended WI283028

25 August 2020 published amendments

Specialist areas: international: miscellaneous: contents

HVP added to abbreviations WI280681

21 August 2020 published amendments

TCM0304200 added

19 August 2020 published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate

Hyperlink removed and message added

18 August 2020 published amendments

Notes - Standardised Messages (E to G): Standardised Messages - G - Mismatches

New notes GM42, GM43 and GM44 added WI247065

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible

Hyperlink corrected WI280466

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XQ25 added WI281183

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)

New note PX01 added.

13 August 2020 published amendments

Appeal stages - Mandatory Reconsideration - initial action

Second option at step 12 links to step 18 rather than step 17 (WI266093)

WI266093 - links to various steps were not working so re-linked

7 August 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New HHN XQ17 to XQ24 added WI279917

1 August 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE15 slight amendment to wording. Requested by Nathan Brown 27/7/2020 at 13.36pm

28 July 2020 published amendments

Extra information: glossary: D

Further amendments made to Disability Assistance Scotland

How to check if the customer is entitled to the childcare element

Further amendments to Disability Assistance Scotland

Eligibility - disability: Disability - pre-award checks

Further amendments made to Disability Assistance (Scotland)

23 July 2020 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

New How To TCM1000658 added

New How To TCM1000657 added

NC39 amended - WI276850

Specialist areas - Specialist Trace: Mismatched claims - Mismatch team only

NIRS How To added at Step 33.

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New HHN DE15 created under task WI278034

21 July 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XQ12 added WI266067

Specialist areas - Specialist Trace: Mismatched claims - Mismatch team only

Multiple steps amended & rewritten WI247065

17 July 2020 published amendments

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

Note MM40 added WI277002

15 July 2020 published amendments

Backdating: backdating (all): disability - backdating requests (Info)

Child disability rate info added WI271869

Eligibility - disability: Disability - pre-award checks

DACYP information added WI271869

Eligibility - entitlement: Child Tax Credit entitlement - elements (Info)

CTC disability info added WI271869

How to check if the customer is entitled to the childcare element

DACYP info added WI271869

Extra information: glossary: D

AFIP and DACYP information added WI271869

14 July 2020 published amendments

Notes - Standardised Messages (J to M): Standardised Messages - J - Third party enquiries / Foreign documents

3 new HHNs created under task 276337 JA20, JA21 and JA22

8 July 2020 published amendments

Renewals - miscellaneous (S-Z): Renewals - terminating Unprocessed S17 work items

Guidance now held on Tax Credits Guidance Hub

Guidance now Held on the Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate

Guidance now held on Tax Credit Guidance Hub

Extra information - miscellaneous information: Deductions from income

Guidance now held on Tax Credits Hub

Changes - death (child): Death of a child - reporting to TCO

Added route if the notification of child death is via a work item in DMS.

Extra information - miscellaneous information: MU table

Unfinalised & Unprocessed S17 MU table now available on the guidance hub.

Renewals - miscellaneous (S-Z): Renewals - terminated renewals - identify (Info)

Guidance now held on The Tax Credits Guidance Hub

Renewals - Annual Declaration (general): Annual Declaration - manually issue notice - record date (Info)

Guidance now held on Tax Credits Guidance Hub.

7 July 2020 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

New HHN ND90 added WI275248

Changes - death (customer): Death of a customer - reporting to TCO (AG)

WI267811 - Added route in for DMS - amended step 2 and added step 6

2 July 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New notes XQ15 and XQ16 added XQ14 amended WI273692

1 July 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XD03 amended WI273813

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

New notes MM38 & MM39 added. Others amended WI273813

30 June 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New DE14 note added. WI273851

29 June 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XQ09, XQ11 and XQ12 left blank ready to be added for WI266067 (R Fletcher), Also XQ13 already reserved for N Brown.

XQ14 added and published for B&C OPG Operational Readiness Team NW for task WI 273692. J Miller

25 June 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE12 and DE13 created on request of Pam Parkin via Caroline Ball direct to Lesley Harrison (no task raised!). Advised of procedure for future requests

22 June 2020 published amendments

How to find the remission class

WI266744 - Note added at step 2

17 June 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE10 amended to provide options

Changes - customer: Insufficient information provided by customer

Updated with further common abbreviations WI267700

16 June 2020 published amendments

New process - WI243581

12 June 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New note DE11 added WI270558

10 June 2020 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

New HHN ND84 added

Notes - standardised messages (T to W): standardised messages - U - Compliance

Amendment to UB81

9 June 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New standardised message DE10 added for WI 268173 ( being worked by L Harrison). J Miller

5 June 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Further amendment made to XQ10 by LH 5/6/2020

4 June 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Amendment to XQ10 HHN extra digits added to the amount by LH

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE09 had had a slight amendment to it LH 4/6/2020

2 June 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New urgent HHN XQ10 created for Gary Prescott/Nathan Brown under task 267508

29 May 2020 published amendments

How to request a re-issue of the IYS17

Page Archived 29/05/2020

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New standardised messages XQ07, XQ08 added

27 May 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New note XF58 added. WI263898

22 May 2020 published amendments

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

References to Model Office removed under task STC315/AV.

Stopping tax credits: award declaration (capture): manual capture

Reference to Model Office removed under task STC315/AV

Appeals stages: Appeals stage 1 - initial appeal action

Reference to Model Office removed under task STC315/AV

Appeal stages - Mandatory Reconsideration - initial action

Reference to Model Office removed under task STC315/AV.

Changes - miscellaneous (A-F): establish if a change can be made (AG)

Reference to Model Office removed under task STC315/AV.

7 May 2020 published amendments

Changes - work (general A-M): Employment started (AG)

Guidance now on tax credit hub

6 May 2020 published amendments

Changes - work (general A-M): Hours - increase/decrease

Guidance now held on Tax Credit Hub

30 April 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New standardised message XQ06 for COVID-19 issue created for B&C (ORT) , task 258017

24 April 2020 published amendments

Eligibility - income (other than earnings): Income - miscellaneous (Info)

Job start payment addition

Renewals - miscellaneous (A-F): Renewals - attachments - P60

SPBP added WI256593

Eligibility - income (other than earnings): Income - benefits (Info)

SPBP added WI256593

Eligibility - income (employed and self-employed): Specific payments / Benefits included as income (Info)

SPBP added WI256593

Eligibility - remunerative work (determining): Childbirth and adoption (Info)

SPBP added WI256593

Extra information - miscellaneous information: Deductions from income

SPBP added WI256593

23 April 2020 published amendments

How to identify if an overpayment has been transferred to Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection

Addition to step 1 - WI254627

Changes - children (F-Z): Full-time non-advanced education or approved training - leaving

Hyperlink corrected

22 April 2020 published amendments

Changes: children (A-E): child or young person - ending responsibility

Amendment to Guidance Hub link

Changes - children (F-Z): full-time non-advanced education or approved training - continuing

Guidance now held on the Guidance Hub

Changes - children (F-Z): Full-time non-advanced education or approved training - leaving

Guidance now held on Guidance Hub

Changes - children (F-Z): Full-time non-advanced education or approved training - left and registered with qualifying body

Guidance now held on Guidance Hub

Changes - children (F-Z): full-time non-advanced education or approved training - returning to education - not continuous

Guidance now held on Guidance Hub

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)

New PM68 note added

21 April 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Tel no added to XQ04, task 252600

17 April 2020 published amendments

Changes - work lists: Unprocessed Change of Circumstances work list - address changes (UK) (AG)

New guidance message added

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XQ05 note added.

Changes: children (A-E): child or young person - ending responsibility

Guidance updated and transferred to guidance hub.

14 April 2020 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

Republished in order to push visibility on gov.uk website, task 25481. J Miller

Changes - work lists: Unprocessed Change of Circumstances work list (AG)

Link to guidance Hub updated

6 April 2020 published amendments

Eligibility - income (other than earnings): Income - miscellaneous (Info)

New NI and Scottish supplementary payments added. NET disregard added. WI238038

Eligibility - income (other than earnings): Income - benefits (Info)

Young Carers Grant added WI238038

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

New notes created ND78 - ND83 to replace ND06 -ND08, NC85 and ND13. Message added to original notes advising not to be used.

Amendment made to no longer used date from March 2020 to April 2020

3 April 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New section XQ standardised messages added for COVID-19 issue. Task 252600 J Miller

link corrected , task 252600

Miscellaneous (A to B): rates and thresholds (Info)

Rates & thresholds added for 2020/21 WI244619

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

DE section and HHNs created under task 243240

2 April 2020 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

Standardised Message UG44 created for B&C ORT, task 252480. J Miller.

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

New TP35 note added WI251393

31 March 2020 published amendments

Changes - children (F-Z): full-time non-advanced education or approved training - continuing

Change to the date for FTNAE extend box, task 251486, J Miller

Changes - death (child): death of a child - Priority 1 team only

changes to FTNAE notification date made for task 251486, J Miller
Also updated NES team to Extra Support (ES) Team

26 March 2020 published amendments

Changes - work (general A-M): Address/work change - country outside UK

Email address updated.

25 March 2020 published amendments

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

Amendments to MT14 and MT15 WI247627

24 March 2020 published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate

broken link correct in Step 17, task 247922

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

New standardised note NE71 added for Covid-19 related issue, requested by OE Customer Excellence, task WI 251481. J Miller

23 March 2020 published amendments

Notes - standardised messages (H to I): standardised messages - H - verification failures

Changes made to various HHNs under task 183664
Standardised Message HB48 added at request of OE Business Delivery, due to Covid-19 impacts, task 251246

20 March 2020 published amendments

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)

New PN12 & PN13 message WI235180

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)

Amendments made to various HHNs under task WI183664
New PM65 note added WI246851

13 March 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XF67 standardised message added, request by ORT, task 250274

12 March 2020 published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate

Step 15 reviewed and updated to remove reference to 'Rogue MU'.
Standardised message SH15 will be archived.
Task 247922

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)

SH15 archived following update made to TCM0272140 - 'Rogue' MU no longer used/titled as that
Task 247922

Format correction, task 247922

5 March 2020 published amendments

Renewals: miscellaneous (G-R): renewals - restore terminated renewal

Process now held on Tax Credit Guidance Hub WI215298

4 March 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Amendment to XB29 WI245733

3 March 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XB25 to XB33 notes added. WI245733

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

Wording of TP94 note amended and new notes (TD21 & TD22) added. STC312/AV.

Notes - standardised messages (T to W): standardised messages - U - Compliance

Robotics note UG43 added

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)

RTI-SD90 made obsolete as part of WI236244 to prevent confusion with correct Incompatible-SD90 . HHN SD83 created under task 238258. HHN SD84 created under task 236244

28 February 2020 published amendments

Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested

Notes added for 'Move to UC - Release 2b'. STC312/AV

Renewals: miscellaneous (G-R): renewals - restore terminated renewal

Amended for 'Move to UC - Release 2b. STC312/AV

How to restore a claim

Amended for 'Move to UC' - Release 2b. STC312/AV

26 February 2020 published amendments

Renewals - miscellaneous (S-Z): Renewals termination - correspondence

Now held on the Tax Credits Guidance Hub WI233261

20 February 2020 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

UG41 and UG42 created, following request from B&C CS Ops Performance Group
Task 246329.

18 February 2020 published amendments

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

MP06 and MP07 amended WI245116

Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings

Step 11 updated

14 February 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New standardised messages XS49 and XS50 added. WI244813

Additional new message XS51 added.

Stopping tax credits: work lists: unprocessed IYS17 worklist (Info)

Guidance now held on the Tax Credits Guidance Hub. WI245445

Stopping tax credits: work lists: Unfinalised in Year S17 (IYS17)

Guidance now held on the Tax Credits Guidance Hub WI245445

Stopping tax credits: work lists: Unprocessed In Year S17 (IYS17)

Guidance now held in the Tax Credit Guidance Hub WI245445

12 February 2020 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New Notes DD93 and DD94 added WI243574

11 February 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New notes XB22, XB23 and XB24 added WI240098

Notes - standardised messages (T to W): standardised messages - U - Compliance

UD50 and UD51 added. Task WI240104

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)

SL43 amended slightly under task 243922

7 February 2020 published amendments

Eligibility - remunerative work (determining): Unpaid leave (Info)

Explanation of WTC added WI243450

3 February 2020 published amendments

Extra information - miscellaneous information: MU table

SMU reinstated on MU table. Task WI237862

31 January 2020 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New HHN XF65 added for task 243289

29 January 2020 published amendments

Specialist areas: international: European Member States: contents

RINA Workflow added WI241264

Notes - standardised messages (T to W): standardised messages - U - Compliance

New message UG40 added.

24 January 2020 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

Added UD49. WI241890

15 January 2020 published amendments

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

TL18 note amended and TP33 & TP80 notes added. STC311/AV.

14 January 2020 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

Minor amendment to NC09

13 January 2020 published amendments

Miscellaneous: C to D: Compliance activity - identifying (AG)

Contact name amended at step 17 as per work task WI235320 and WI236598

8 January 2020 published amendments

Appeal stages - Mandatory Reconsideration - initial action

New step added re TP80 message. STC159/AV

Appeals stages: Appeals stage 1 - initial appeal action

Additional step added re TP95 message. STC159/AV.

7 January 2020 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

New priority 1 hh notes added.

3 January 2020 published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

New note IA44 added

2019

16 December 2019 published amendments

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

New hh notes added as per task WI236294

10 December 2019 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

New HHN UD47 & UD48 for mail merge. WI236414

Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick

Minor changes made under task WI183664. Tracey Billington required this guidance urgently so published my changes.

4 December 2019 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

New notes added for SMS campaign WI233044

21 November 2019 published amendments

How to check claim details using function View Application

New note added at step 2

Contact - customers and employers: identity confirmation

First bullet point on step 5 amended. Task 232029

Specialist areas: international: right to reside: retaining a right to reside following giving up work during the latter stages of pregnancy

Note added at beginning of introduction and a note removed further down in the introduction. Work task 233888

13 November 2019 published amendments

How to access the B&C Claimant Compliance Referral System form

Updated access procedure WI231588

8 November 2019 published amendments

Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings

reverted to draft by AV. STC310/AV

31 October 2019 published amendments

Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings

Amendments made to BF process for Suffix cases and new step added re suspending payments. STC310/AV.

30 October 2019 published amendments

Miscellaneous (E to O): NIRS exceptions

Amendment to Checklist and previous step 3 removed and steps renumbered.
Task WI 228977

25 October 2019 published amendments

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)

SD90 HHN created to include in Incompatible Ocelot process ntc80019 rather than using a RTI Incompatible HHN. Task 227006.

SD90 also included at the top of the page.

SD90 HHN amended still as part of WI 227006

24 October 2019 published amendments

Changes - work lists: Unprocessed Change of Circumstances work list - address changes (UK) (AG)

Guidance transferred to Tax Credits guidance Hub

Changes - work lists: Unprocessed Change of Circumstances work list (AG)

Guidance transferred to Tax Credits Guidance Hub

Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years

Guidance transferred to Tax Credits Guidance Hub

Renewals - miscellaneous (S-Z): Renewals - unfinalised awards - subsequent year finalised - subsequent unfinalised years

Guidance transferred to Tax Credits Guidance Hub

22 October 2019 published amendments

Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings

Incorrect link in step 6 has been corrected

17 October 2019 published amendments

Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands

New note IA43 added.

11 October 2019 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

New HH Note NP21 introduced in death of a newborn child situation.

9 October 2019 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

Obsolete message removed from NZ03 to NZ06 WI220480

8 October 2019 published amendments

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

Minor naming convention updated.

3 October 2019 published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible

Guidance transferred to Tax Credits Guidance Hub.

Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible

Guidance transferred to Tax Credits Guidance Hub

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1

Guidance transferred to Tax Credits Guidance Hub

Renewals: miscellaneous (G-R): renewals - initial action

Guidance transferred to Tax Credits Guidance Hub

27 September 2019 published amendments

Payment - overpayments (F-P): overpayments - notional entitlement - household breakdown reported late

Archiving reason text added

Page updated to show new hyperlink.

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

NC81 obsolete message removed WI220480

Miscellaneous: C to D: Compliance activity - identifying (AG)

14 HHNs included in Step 5 and change of address for St Marks house rather than Diadem included at Step 7. Changes under task WI223059

26 September 2019 published amendments

How to enter short-term childcare details

Amendments to Steps 3 & 4. WI225510

20 September 2019 published amendments

How to check for an EC claim indicator

How to amended under task WI183664

6 September 2019 published amendments

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

New note MP21 WI219378

New note MP23 added WI219378

Changes - miscellaneous (A-F): DLA / PIP / AA entitlement - start stop notifications of disability changes from other Government departments

Various steps amended to update process WI220551

5 September 2019 published amendments

Claims: storage and retrieval: Retrieval and return of casepapers

Amendments to RDC process WI221676

4 September 2019 published amendments

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

amendment to MP5 to MP10 WI201802

28 August 2019 published amendments

Appeals - Mandatory Reconsideration - process

Changes to steps 2, 6 and 7 made under WI221680

Checking the indents on the Notes added line up correctly.

Changes to stepS 2, 6 and 7. WI 221680.

23 August 2019 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

Updated address in UA04. WI219382

22 August 2019 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

New household note NJ11 added WI221111

16 August 2019 published amendments

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

New notes MP11 to MP20 added WI219378

15 August 2019 published amendments

Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings

New Step added to check HH notes before making a referral to P1 Team. STC309/AV

6 August 2019 published amendments

Notes - Standardised Messages (J to M): Standardised Messages - M - Miscellaneous general correspondence

New Standardised Messages MP5 to MP10 added. WI201802

30 July 2019 published amendments

Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)

Amendment to HHN OD90. tc1086 changed to TC1087

25 July 2019 published amendments

Miscellaneous (P to V): Subject Access Requests – identifying a SAR

links to verbal SAR info and template restored. J Miller

link to info needed for verbal SARS reqwuest updated. J Miller

Internal links for the Verbal SARS stencil and information stencil redacted to avoid external users incorrectly submitting a request.
J Miller, task 162706.

24 July 2019 published amendments

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

Amended to include notes for Move to UC Pilot. STC159/AV.

23 July 2019 published amendments

Changes - death (child): death of a child - Priority 1 team only

2 links to steps corected, task 175417

18 July 2019 published amendments

Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)

Amendment made to OE58 HHN. Included that TC2219 letter issued.

16 July 2019 published amendments

Changes - death (child): death of a child - Priority 1 team only

Update to Exception Team email details added, task 175417

7 June 2019 published amendments

Changes - death (child): death of a child - Priority 1 team only

Corrections made to step number/ links, tyask 175417

30 May 2019 published amendments

Changes - death (child): death of a child - Priority 1 team only

Changes made to incorporate a warm handover by Priority 1 Team for task 175417

Format correction made.

Formatting changed

space added for Step 2

16 May 2019 published amendments

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)

DD/MM/YY removed from SK08

10 May 2019 published amendments

Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)

OE54 - OE58 HHN's added

9 May 2019 published amendments

How to verbally replay the S17 to the customer

Amendments made in Steps 1 - 3

7 May 2019 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

"Not in use" message removed from XB14

1 May 2019 published amendments

Contact - customers and employers: identity confirmation

New bullet point added in Step 6

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)

TCM1000656 added

24 April 2019 published amendments

Four HHNs created SD90, 91, 92 AND 93. Part of task 167815

18 April 2019 published amendments

Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)

New OE53 HHN added.

17 April 2019 published amendments

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)

HHN SD50, 74, 75, 76 & 78 amended to include new letter/form TCC239.

SD50 amended to include TCC50 as well as TCC239

SD44 amended to replace TCC50 with TCC239

Amendments to SD44 and SD43

12 April 2019 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

10 HHN's now Not in use (XB06 - XB14 and XB16)

11 April 2019 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

Amendment to NL20. WI199827

10 April 2019 published amendments

Stopping Tax Credits - Establish if a change can be made to an in year finalisation claim (AG)

Additional step included (19) to remove if within an if in step 18. Also new note applied in step 23. SA.

8 April 2019 published amendments

Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT)

"Guidance under review" note removed.

Eligibility - income (calculation): Income calculation (AG)

Income from Disguised remuneration etc added in Step 1.

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

XB20 added.

4 April 2019 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

NL21 made obsolete. NL20 amended. WI199827

2 April 2019 published amendments

Miscellaneous (A to B): rates and thresholds (Info)

Upratings added for 2019-2020

29 March 2019 published amendments

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1

New Note added replacing the two original notes in the "Guidance" paragraph.

"Note" amended in the "Guidance" paragraph.

Payment - payment profile: Payment profile - payment method (Info)

POca details removed from guidance

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)

CBOL removed from NP06 and NW16

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

CBOL removed from NG09

Changes: children (A-E): child or young person - ending responsibility

Note removed from Step 11.

Note added in Step 11

Changes - death (Child): death of a child identified in the national media - Priority 1 team only

Note removed from Step 2

Miscellaneous (P to V): Tell Us Once - capturing and amending a claim

Child Ben number removed from Step 18

28 March 2019 published amendments

Renewals - Annual Declaration (general): Late declaration received - consider new claim

Steps 7 and 18 amended

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)

Household note SD82 added. WI194990. Household Note SC15 added WI191456

Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under

Full guidance being updated/amended

27 March 2019 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New HHNs added (XB18 and XB19).

26 March 2019 published amendments

Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)

Step 19 amended to add section 'If the hardship request is refused because of disposable income and the customer has had a previous adjustment'

25 March 2019 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New XB01 - XB17 HHN's added

HRR - At First Contact redaction removed

22 March 2019 published amendments

Eligibility - income (employed and self-employed): Earnings (Info)

New para added re MOD 18-19 one-off payment in Scotland

Eligibility - income (employed and self-employed): Specific payments / Benefits included as income (Info)

new para added re MOD 18-19 one-off payment for personnel in Scotland

18 March 2019 published amendments

Eligibility - income (other than earnings): Income - benefits (Info)

New disregarded payments added to the list.

Discretionary Housing Benefits added to the list of disregards

14 March 2019 published amendments

Changes: children (A-E): childcare changes

New Note added in "If the customer is reporting a short-term period of childcare, you'll need" and in Step 22

Notices - work lists: Household RLS work list suspended payment cases

The years in brackets after PY and PY-1 have been removed throughout the guidance

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)

New SL48 HHN added

12 March 2019 published amendments

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

New household notes TC24,TC25,& TC26 added

1 March 2019 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

NJ15 added

NJ15 added in Contents

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)

New HHN's added SHSH30 - SH47

25 February 2019 published amendments

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)

SD81 created

19 February 2019 published amendments

Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested

Updated Step 2 with restore period. WI190688

Renewals - miscellaneous (S-Z): Renewals termination - correspondence

Updated Step 14 with restore period. WI190688

Renewals: miscellaneous (G-R): renewals - restore terminated renewal

Removed Note within Background WI190688

Updated Step 5 with restore period WI190688

15 February 2019 published amendments

Payment - overpayments (F-P): Overpayments - Individual Voluntary Arrangement reported

Updated restore period Step 45. WI190688

Renewals: miscellaneous (G-R): renewals - initial action

Updated Step 2 with restore period. WI190688

Renewals: miscellaneous (G-R): renewals - late correspondence - identify

Updated Step 1 with restore period. WI190688

Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years

Updated background & Step 8 with restore period. WI190688

Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years - returned correspondence and expired BF cases

Updated background with restore period. WI190688

Renewals: miscellaneous (G-R): renewals - restore terminated renewal

Updated background with restore period. WI190688

Payment - direct payments: Direct payments - validate large payments

Note added at Step 1 WI191606

14 February 2019 published amendments

Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)

Amended for Gateway Closure project. STC305/AV.

Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)

Amended for Gateway Closure project. STC305/AV.

Claims: capture (Q-Z): unauthorised access to a claim

Updated restore period WI190688

8 February 2019 published amendments

Steps 8, 9 and 10 amended with the new Royal mail process

Changes - customer: Gender - notification received of acquired gender (Info)

Address change

7 February 2019 published amendments

How to use function Manage Withdrawal

Amended due to changes in Withdrawal functionality. STC306/AV.

Notes - Standardised Messages (E to G): Standardised Messages - F - Incorrectly-ended cases and No Trace cases

Page archived. STC305/AV

FN03 & FN05 notes marked as no longer used for Gateway Closure project. STC305/AV.

6 February 2019 published amendments

Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - WTC claims

Page archived. STC305/AV.

Claims - requests: Taxable social security benefits

Page archived. STC305/AV.

5 February 2019 published amendments

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

SDP notes added as part of Gateway Closure project. STC305/AV.

Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - new child claims

Page archived. STC305/AV.

4 February 2019 published amendments

Claims - requests: Eligibility query

Page archived. STC305/AV.

1 February 2019 published amendments

Notes - Standardised Messages (Q to R): Standardised Messages - Q - Manual capture

Amended for Gateway Closure project. STC305/AV.

Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT)

Currently under review added before Step 1

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

Amended for Gateway Closure project. STC305/AV.

31 January 2019 published amendments

Notes - standardised messages (T to W): standardised messages - U - Compliance

New HHN's added (UD28 - UD45)

30 January 2019 published amendments

Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)

Amendment made to SW58

18 January 2019 published amendments

Payment - returned or not received: BACS payment missing (AG)

Two new household notes added at Step 9 (PR68 and PR69). 6 HHN's removed from Step 9 (PR4,5,6,8,9,and 19).

Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)

New household notes added (PR68 & PR69)

Changes - miscellaneous (A-F): DLA / PIP / AA entitlement - start stop notifications of disability changes from other Government departments

Note added prior to Step 1

17 January 2019 published amendments

Claims: pre-capture: Pre-capture - child responsibility check

Page archived. STC305/AV.

Claims: pre-capture: pre-capture - childcare charges check

Page archived. STC305/AV.

16 January 2019 published amendments

Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous

New HHN's added (XF23 - XF25)

How to check if customer’s postcode is in a closed postcode area

Page archived. STC305/AV.

Claims: pre-capture: Pre-capture - employment check

Page archived. STC305/AV.

Claims: pre-capture: Pre-capture - income check

Page archived. STC305/AV.

Claims: pre-capture: Pre-capture - identity fraud check

Page archived. STC305/AV.

Pre Capture - carers allowance and pension check

Page archived. STC305/AV.

15 January 2019 published amendments

Changes - work (left job): Left main job, has other jobs

Amended for Gateway Closure project. STC305/AV.

Changes - work (left job): Left main job, has other jobs, started new main job outside seven days (AG)

Amended for Gateway Closure project. STC305/AV.

Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)

Amended for Gateway Closure project. STC305/AV.

Changes - work (left job): Left main job, started new main job outside seven days

Amended for Gateway Closure project. STC305/AV.

Changes - work lists: Unprocessed Change of Circumstances work list (AG)

Amended for Gateway Closure project. STC305/AV.

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (post award) (AG)

Amended for Gateway Closure project. STC305/AV.

Miscellaneous (E to O): Correspondence cannot be traced to claim

Amended for Gateway Closure project. STC305/AV.

Miscellaneous (W to Z): Withdrawing from tax credits

Amended for Gateway Closure project. STC305/AV.

Amended for Gateway Closure project. STC305/AV.

Specialist areas: international: pre-award: international pre-award claims - rest of the world

Amended for Gateway Closure project. STC305/AV.

Claims - requests: Eligibility query

Amended for Gateway Closure project. STC305/AV.

Miscellaneous (P to V): Tell Us Once - capturing and amending a claim

Amended for Gateway Closure project. STC305/AV.

Changes - death (customer): Death of a customer - Priority 1 team only

Amended for Gateway Closure project. STC305/AV.

Specialist areas - complex: change of circumstances - complex to non-complex

Amended for Gateway Closure project. STC305/AV.

How to use Geographic Step Closure (GSC) Override function

Amended for Gateway Closure project. STC305/AV.

Miscellaneous (E to O): Incorrectly-ended cases - re-claim made (AG)

Amended for Gateway Closure project. STC305/AV.

Renewals Annual Declaration (general): manual capturing a new claim - for late declarations

Amended for Gateway Closure project. STC305/AV.

Renewals - Annual Declaration (general): Late declaration received - consider new claim

Amended for Gateway Closure project. STC305/AV.

Amended for Gateway Closure project. STC305/AV.

Claims - work lists (general): Incomplete Applications work list

Update re DfC/SDP - SA

Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - new child claims

Amended for Gateway Closure project. STC305/AV.

Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - WTC claims

Amended for Gateway Closure project. STC305/AV.

Claims - capture (L-P): manual capture helpcard

Amended for Gateway Closure project. STC305/AV.

14 January 2019 published amendments

Amended or Gateway Closure project. STC305/AV.

Amended for Gateway Closure project. STC305/AV.

Changes - work (general A-M): Employment started (AG)

Amended for Gateway Closure project. STC305/AV.

Amended for Gateway Closure project. STC305/AV.

Changes - work (general A-M): Hours - increase/decrease

Amended for Gateway Closure project. STC305/AV.

Changes - work (general N-Z): Started new job in addition to main job

Amended for Gateway Closure project. STC305/AV.

Changes - work (general N-Z): Strike action - on strike (AG)

Amended for Gateway Closure project. STC305/AV.

Changes - work (left job): Left main job, started new main job within seven days

Amended for Gateway Closure project. STC305/AV.

Changes - work (left job): Left only job, not starting new job

Amended for Gateway Closure project. STC305/AV.

11 January 2019 published amendments

Claims - work lists (general): Incomplete Applications work list

Update for Gateway Closure on 31/12/18 - SA

9 January 2019 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

NC10 added to Benefits index

Changes - work (left job): Left only job, not starting new job

Update for Gateway closure on 31/12/18 - SA

Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible

£3000 amended to £300 in Steps 16 and 17

7 January 2019 published amendments

Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)

NC09 and NC10 added

4 January 2019 published amendments

Extra information - miscellaneous information: MU table

Additional MU added under Unprocessed S17. Task 167814

How to use Geographic Step Closure (GSC) Override function

Update to recognise Gateway closure on 31/12/18 - SA

3 January 2019 published amendments

Claims - requests: Claim form requests (Info)

Page archived. STC305/AV

Claims - requests: Claim packs - issuing to non-UK addresses

Archiving reason text added. STC305/AV.

Page archived. STC305/AV.

Claims - requests: Welsh language claims

Page archived. STC305/AV.

Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits

TG06 note restored following Fresh Thinking idea . STC305/AV

Extra information: A-Z index

Links to TCM0300010, TCM0072040, TCM0072060 & TCM0072160 removed as pages archived. STC305/AV

2 January 2019 published amendments

How to check if customer’s postcode is in a closed postcode area

Page archived. STC305/AV

Specialist areas - Specialist Trace: Claim form referrals - no NINO / BFPO / incorrect date of birth

Page archived. STC305/AV

Claims - requests: Claim form requests (Info)

Update for Gateway closure 2018 - SA

Claims - requests: Claim packs - issuing to non-UK addresses

Update for Gateway closure 31/12/18 - SA

Claims - requests: Welsh language claims

Update for Gateway closure on 31/12/18 - SA

2018

20 December 2018 published amendments

Payment - overpayments (F-P): overpayments - notional entitlement - household breakdown reported late

Redaction applied and guidance message added. WI183376.

Amended guidance message.

19 December 2018 published amendments

Changes - work lists: Unprocessed Change of Circumstances work list (AG)

Update for Gateway Closure on 31/12/18 - SA

Renewals - Annual Declaration (general): Late declaration received - consider new claim

Update for Gateway Closure on 31/12/18 - SA

Changes - work (left job): Left main job, has other jobs, started new main job within seven days (AG)

Update for Gateway closure on 31/12/18 - SA

Miscellaneous (E to O): Incorrectly-ended cases - re-claim made (AG)

Amended for Gateway Closure project. STC305/AV

18 December 2018 published amendments

Miscellaneous (E to O): Correspondence cannot be traced to claim

Update for Gateway closure on 31/12/18 - SA

Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - new child claims

Update for Gateway closure on 31/12/18 - SA

Update for Gateway closure on 31/12/18 - SA

17 December 2018 published amendments

Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)

New email address link added at Step 7

Email address redacted at Step 7

Hyperlink corrected at Step 7

checking hyperlink

Hyperlink at Step 7 corrected

14 December 2018 published amendments

Appeals: In-year adjustments appeals

Task 1566 - updated to include DMS instructions

Appeals - Mandatory Reconsideration - process

Address for N ireland updated for task 149717

Appeals stages: Appeals stage 1 - initial appeal action

Task 1566 - updated to include DMS instructions

Appeals stages: Appeals stage 3 - settlement by agreement

Note added to advise Child Benefit computer systems to be replaced by HMRC IT systems - Task 1869. Note added to advise to check for bank details - Task 1784 cash cheque decommissioning

Appeals stages: Appeals stage 4 - preparing the response

Address for n Ireland amended for task 149717

Backdating: backdating (all): amend effective date - backdating

Task 3325 Backdating re-write.

Backdating: backdating (all): amend effective date - forward dating

Task 3325 backdating re-write

Backdating: backdating (all): backdating - initial action

Task 3325 backdating re-write

Update for Gateway closure on 31/12/18 - SA

Backdating: backdating (all): disability - backdating following award of qualifying disability benefit

Task 3325 backdating re-write

Backdating: backdating (all): earlier claim - establishing evidence

Task 3325 backdating re-write

Backdating: backdating (all): manual calculation - backdating

Task 3325 backdating re-write

Changes: children (A-E): child or qualifying young person - adding or re-including

HH Note HB28 has been replaced with HB47.

Changes: children (A-E): child or young person - ending responsibility

Task 1764. Amendments from BF process to Insufficient Information process. Step 9 deleted. HHNs amended in Step 17.

Changes: children (A-E): childcare changes

HHN NJ05 added at Step 26

Changes: children (A-E): children and qualifying young persons (Info)

Note added for Summer Budget 15 (Task 1503/SB15)

Changes: children (A-E): duplicate child or young person / child or young person incorrectly on claim or award

Task 1566 - updated to include DMS instructions

Changes - children (F-Z): full-time non-advanced education or approved training - continuing

Task 1764, insufficient information links added to replace BF process

Changes - children (F-Z): Full-time non-advanced education or approved training - leaving

Task 1764. Step 2 amended for Insufficient Information process, step 9 relevant hhns updated.

Changes - children (F-Z): Full-time non-advanced education or approved training - left and registered with qualifying body

Amended Step 2 to include Insufficient Information link and Step 12 to show correct household notes. (Task 1764). Steps deleted/merged to shorten guidance

Changes - children (F-Z): Signals history (child signals only) - correcting effective date (AG)

Task 1566 - updated to include DMS instructions

Changes - children (F-Z): Signals history (child signals only) - correcting start and end dates (AG)

Task 1566 - updated to include DMS instructions

Changes - customer: Address - change (AG)

Task 1764

Changes - customer: Customer or Partner is serving a prison sentence or on remand

link updated

Changes - customer: customer is serving a prison sentence, has children and tax credits is in payment

Format change.

Changes - customer: Insufficient information provided by customer

link updated

Changes - customer: Name change - customer (AG)

Task 1764 hhn reference changed in step 7, step 10 amended to show 'if you have followed step 7 and step 8' to steps 8 and 9.

Changes - death (child): Death of a child - new claims (Info)

Paragraph included to advise that run-on ends if customer claims UC

Changes - death (child): Death of a child - new claims (AG)

Paragraph created to inform customer that 8 week run-on will end once UC claimed.

Changes - death (child): death of a child - Priority 1 team only

Created paragraph to inform that run-on ends once UC claimed.

Changed to draft for task 175417 J Miller

Changes - death (Child): death of a child identified in the national media - Priority 1 team only

Paragraph included to advise that run-on will end if UC claimed

Changes - death (child): Death of a child - referrals to Priority 1 team

Notes added for Summer Budget 15 (Task 1503/SB15)

Changes - miscellaneous (A-F): Capture correction (AG)

Task 1566 - updated to include DMS instructions

Changes - miscellaneous (A-F): Deleting details (Info)

Notes added for Summer Budget 2017 (Task 1503/SB17)
Update accounts for more than 2 children exception for closed postcode areas

Update for gateway closure on 31/12/18 - SA

Changes - miscellaneous (A-F): Deleting details (AG)

Task 1566 - updated to include DMS instructions

Changes - miscellaneous (A-F): DLA / PIP / AA entitlement - start stop notifications of disability changes from other Government departments

Spelling correction in Step 13.

New details regarding receiving scans from other Government depts added throughout the guidance

Changes - miscellaneous (A-F): establish if a change can be made (Info)

minor formatting

Changes - miscellaneous (A-F): Family changes (Info)

Updated to include details of more than 2 children exception for closed postcode from 06/04/17.

Update for Gateway closure on 31/12/18 - SA

Changes - miscellaneous (G-Z): PY-2 or earlier changes manual calculation

Additional steps added in relation to UC two child limit exception.

Amended for Gateway Closure project. STC305/AV

Task 1566 - updated to include DMS instructions

Changes - miscellaneous (G-Z): Notification of an award of disability benefit - child

link updated

Changes - miscellaneous (G-Z): S19 - Priority 1 or Mismatch team change of circumstances (AG)

Task 1566 - updated to include DMS instructions

Changes - miscellaneous (G-Z): Signals history - correcting effective date (AG)

Task 1566 - updated to include DMS instructions

Changes - miscellaneous (G-Z): Signals history - correcting start/end dates (AG)

Task 1566 - updated to include DMS instructions

Changes - miscellaneous (G-Z): What is a change of circumstance? (Info)

Updated to include same sex marriage information. Task 316.

Changes: payments: bank or building society account change / payment frequency (Info)

Task 1784 removed reference to payment by cashcheque

Changes: payments: bank or building society account change /payment frequency (AG)

broken template reattached

Changes - work (general A-M): Benefit start/end dates

Step 5 amended, linked to Step 17 but this has been deleted. Updated to show Step 13.

Changes - work (general A-M): Hours - increase/decrease

Task 1764. Step 3 updated to refer to insufficient information process. Step 4 deleted as covered in TCM0036150 Insufficient Information process.

Amended for Gateway Closure project. STC305/AV

Changes - work (general A-M): Hours Worked warning message (AG)

Task 1566 - updated to include DMS instructions

Changes - work (general N-Z): Place of work history - ending (AG)

Task 1566 - updated to include DMS instructions

Changes - work (general N-Z): Place of work history - entering (AG)

Task 1566 - updated to include DMS instructions

Changes - work (general N-Z): Started new job in addition to main job

Amended regarding UC two child limit exception from 06/04/17. Also, Task 1566 - updated to include DMS instructions

Changes - work (general N-Z): Strike action - on strike (AG)

link updated

Amended for Gateway Closure project. STC305/AV

Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)

Amended regarding UC two child limit exception from 06/04/17. Task 1566 - updated to include DMS instructions

Amended for Gateway Closure project. STC305/AV

Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)

Amended regarding UC two child limit exception from 06/04/17. Also, Task 1566 - updated to include DMS instructions

Amended for Gateway Closure project. STC305/AV

Changes - work (left job): Left main job, has other jobs

Task 1566 - updated to include DMS instructions

Amended for Gateway Closure project. STC305/AV

Changes - work (left job): Left main job, started new main job outside seven days

Task 1764 - BF process removed and replaced with link to Insufficient Information process.

Updates for Gateway closure - SA

Changes - work (left job): Left main job, started new main job within seven days

Task 1764 BF process changed to insufficient information.

Update for gateway closure on 31/12/18 - SA

Changes - work lists: Unprocessed Change of Circumstances work list (AG)

WI140680 - Change dummy NINO in Step 17

Claims: capture (A-C): compliance allegation referrals

Task 4414. HumInt link

Claims: capture (D-K): effective date - determine (Info)

DfC included for Northern Ireland

Claims: capture (D-K): further information supplied by customer

merged with TCM0064140

Claims: capture (D-K): Intelligent Manual Capture - Disability element (Info)

Note added to the guidance to advise ChB computer systems will be replaced by HMRC IT systems.

Claims: capture (D-K): Intelligent Manual Capture - information capture and processing (Info)

Guidance amended to remove reference to CBOL - task 1869

Claims: capture (D-K): intelligent manual capture - information capture (AG)

how to access TC669 on SEES, details added

Claims: capture (Q-Z): same sex couples - late capture of claims received before 05/12/05 (Info)

Archived as merged with TCM0068040

Pre Capture - carers allowance and pension check

Note added regarding Carers Allowance supplement at Step 8

Update for Gateway closure on 31/12/18 - SA

Claims: pre-capture: pre-capture - childcare charges check

'Netherton' removed for task 1689, J Miller

Gateway closure update for 31/12/18 - SA

Claims: pre-capture: Pre-capture - child responsibility check

"Netherton" removed for task 1689. re-titled

Update for Gateway closure - 31/12/18 - SA

Claims: pre-capture: Pre-capture - employment check

Netherton removed from background content, for task 1689.

Update for Gateway closure on 31/12/18 - SA

Claims: pre-capture: Pre-capture - identity fraud check

'Netherton' removed for task 1689, title amended

Update for Gateway closure on 31/12/18 - SA

Claims: pre-capture: Pre-capture - income check

'Netherton' removed for task 1689, title amended

Update for Gateway closure on 31/12/18 - SA

Claims: pre-capture: TC1094 letter issued - customer queries

'Netherton' removed for task 1689, title amended

Claims - rejecting: rejection due to a verification failure

Minor amendment

Claims - rejecting: Resurrecting rejected claims

link updated

Claims: storage and retrieval: scanned image retrieval (Info)

"Netherton only" removed. Task 1689

Claims - work lists (general): Child in current award - clerical referral action

Note added for Summer Budget 15 (Task 1503/SB15)

Claims - work lists (general): Child in current award - CBO spreadsheet

Note added for Summer Budget 15 (Task 1503/SB15)

Claims - work lists (general): Incomplete Applications work list

All references to TC1222 amended to TC1094

Claims - work lists (general): Pre-award - full-time non-advanced education check

Background and Step 2 amended to remove references to CBOL - Task 1869

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 1 - Applicant not matched

Task 1245 Amended to include issue of TC1120

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 2b - Child deceased

Notes added for summer budget 15. Task 1503

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 2 - Child not matched - post award claims

Update the child's date of birth added at Steps 6 and 13

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 2 - Child not matched - pre-award claims

Update chhild's date of birth added to Steps 17, 18, 26 and 27

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 3 - Applicant in current NTC award

Update for Data Protection Act changes 2018 for task 152883. J Miller

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 4/4b - 16 and up to 20 in current NTC award (Info)

Notes added for Summer Budget 15 (Task 1503/SB15)

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 4a - Child in current award as adult (effective date on or after 24/05/06)

Task 3344 - Step 5 added note regarding exception cases

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 4b - 16 and up to 20 in current NTC award - applicant in current award as child (on or after 24/05/06) (post award)

Update for Data Protection Act changes 2018. Task 152883

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 4b - 16 and up to 20 in current NTC award - applicant in current award as child (on or after 24/05/06) (pre-award)

Update for Data Protection Act changes 2018. Task 152883

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 4b - 16 and up to 20 in current NTC award - applicant in current award as child (prior to 24/05/06) (AG)

Notes added for Summer Budget 15 (Task 1503/SB15)

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 5 - Child in current NTC award (post award)

Task 3344. Note added to step 2 regarding exceptions

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 5 - Child in current NTC award (pre-award)

Note added for Summer Budget 15 (Task 1503/SB15)

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 6 - Bank account / Sort code invalid (Info)

Update for Data Protection Act changes 2018. Task 152883

Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (post award) (AG)

link updated

Update for Gateway closure 31/12/18 - SA

Claims - work lists (VFs - miscellaneous): Verification Failures - bank accounts - foreign (AG)

link updated, general reformatting

Claims - work lists (VFs - miscellaneous): Verification Failures - Compliance activity

minor amendment

Claims - work lists (VFs - miscellaneous): Verification Failures - double provision - review exercise

merged with TCM0080200

Claim form-income and childcare sections- further information for foster carers

Notes added for Summer Budget 17 (Task 1503/SB17)

Eligibility - disability: Disability - pre-award checks

Task 1566 - updated to include DMS instructions

Eligibility - entitlement: Child Tax Credit entitlement - elements (Info)

Notes added for Summer Budget 17 (Task 1503/SB17)

Eligibility - income (other than earnings): Income - property (Info)

Property income Note added to reflect TCTM.

Eligibility - miscellaneous: Family membership - eligibility (Info)

Notes added for Summer Budget 15 (Task 1503/SB15)

Eligibility - remunerative work (determining): Foster carers and Kinship carers (Info)

Notes added for Summer Budget 15 (Task 1503/SB17)

Eligibility - residency and immigration: Residence, presence and right to reside - general (Info)

Updated to include information about same sex marriage. Task 316.

Miscellaneous (A to B): Access to DWP Data (Info)

Intro and Info pages merged

Miscellaneous (A to B): Award calculation (Introduction)

Notes added for Summer Budget 15 (Task 1503/SB17)

Miscellaneous: C to D: incorrect details - identifying (Info)

Notes added for Summer Budget 15 (Task 1503/SB15)

Miscellaneous: C to D: Compliance activity - identifying (AG)

Amendment to Step 5 - added new Compliance note UG10, and new Step 6. Plus general reformatting (Task 1683)

Miscellaneous: C to D: resolve DWP alert type 3000 and 3002 - non-match on NINO

minor amendment

Miscellaneous: C to D: resolve DWP alert type 3064 - date of death

merged with info page

Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - WTC claims

Task 1689, Netherton replaced

Update for Gateway closure on 31/12/18 - SA

Miscellaneous (E to O): Incorrectly-ended cases - re-claim not made (AG)

Reference to DfC added as part of UC NI project and roles & access para added.

Amended for Gateway Closure project. STC305/AV

Amended regarding UC 2 child limit exception from 06/04/17.