TCM1000632 - How to view the date of issue of an Individual Debt Statement (IDS) – TC1131

Step 1

On the ‘Function Menu’

  • select ‘Renewal’ on the toolbar
  • select ‘Re-issue Notices’ from the options available. You will be taken to the ‘Key Entry Data’ field
  • enter the customer’s NINO
  • select ‘OK’.

If you are taken straight to the ‘Request Re-issue of Notice’ screen, go to Step 2.

If you are taken to the ‘Select Individual’ screen

  • select the relevant individual
  • select the ‘IDS’ pushbutton.  You will be taken to the ‘Request Re-issue of IDS’ screen

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select the ‘IDS’ pushbutton. You will be taken to the ‘Request Re-issue of IDS’ screen
  •  
  • go to Step 3.

Note: if there has been one or more Individual Debt Statements (IDS) issued, the ‘IDS’ pushbutton will be available and you will be taken to the ‘Request Re-issue of IDS’ screen.  If there has not been an ‘IDS’ issued, the ‘IDS’ pushbutton will be unavailable.

Step 2

On the ‘Request Re-issue of Notice’ screen

  • select the ‘IDS’ pushbutton. You will be taken to the ‘Request Re-issue of IDS’ screen
  • go to Step 3.

Step 3

Note: From 15 June 2018 some historical NTC notices are no longer available to issue to customers. An unavailable historical notice may be required for an appeal or tribunal, or because the original notice has been lost / damaged, or because another government department has asked for a copy of a notice. The information can only be provided from the customer’s tax credits account, we are unable to send them a duplicate or copy of the original notice. (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

In the ‘Request Re-issue of IDS’ screen

  • select the appropriate ‘IDS’ from the ‘IDS List’ box
  • make a note of the date of issue shown of the IDS
  • select the ‘Cancel’ button
  • take no further action.