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HMRC internal manual

Tax Credits Manual

How to contact Debt Management and Banking

Step 1

Use the contact details on Household notes to contact the Debt Management and Banking (DMB) caseworker. If there are no contact details, go to Step 2.

Step 2

Access the HMRC intranet homepage

  • select ‘D’ on the A-Z index
  • select ‘Debt Management and Banking, part of Enforcement and Compliance’ from the options available. You will be taken to the Debt Management and Banking intranet homepage
  • select ‘Contact us’ from the options on the left hand side
  • select ‘Head of Duty - Single point of Contacts (SPoCs)’. You will be taken to the DMB general enquiries contacts list
  • scroll down to ‘Tax Credit’
  • contact the number for ‘Callers within HMRC to use’.