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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to disallow a potential EEA CTC/WTC complex claim where the employment can’t be verified

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Correction’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Application’ screen

  • select the claim with the status of ‘Awaiting Award’
  • select ‘OK’
  • go to .

If you aren’t taken to the ‘Select Application’ screen, go to .

Step 2

When the message ‘Details must be recorded in the Capture Application Function. Do you wish to proceed’ displays, select ‘Yes’. You’ll be taken to the ‘Applicant 1’ screen

  • select ‘Wk1’ on the toolbar. You will be taken to the ‘Work - Applicant 1’ screen
  • remove the tick in the ‘Place of work’ checkbox
  • enter ‘0’ in the ‘Number of Paid Jobs’ field
  • enter ‘0’ in the ‘Total Hours Worked’ field
  • remove the details in the ‘Employer Reference’ fields
  • remove the details in the ‘Name’ field
  • remove the details in the ‘Payroll number’ field
  • select ‘Address’. You will be taken to the ‘Address Wizard’ screen
  • select ‘Clear’
  • select ‘OK’
  • when the message ‘Address must contain at least 2 lines and consist of A-Z 0-9. ‘,()/& - and space Do you wish to proceed?’ displays, select ‘Yes’. You’ll be taken back to the ‘Work - Applicant 1’ screen
  • remove the details in the ‘Telephone Number’ field

Note: You must repeat the above for all jobs each customer has.

  • go to .

Step 3

On the ‘Work - Applicant 1’ screen, select ‘Ch’ on the toolbar. You will be taken to the ‘Children’ screen.

If ‘CC’ isn’t shown in the ‘Details’ column, go to .

If ‘CC’ is shown in the ‘Details’ column

  • select ‘CC’ on the toolbar. You’ll be taken to the ‘Childcare’ screen
  • select the name of the provider
  • select ‘Edit’ on the toolbar
  • select ‘Delete’ from the options available
  • when the message ‘Do you wish to delete the details of this childcare provider?’ displays, select ‘Yes’

Note: You must repeat the above for each childcare provider.

  • select ‘Ch’ on the toolbar. You’ll be taken to the ‘Children’ screen
  • go to .

Step 4

On the ‘Children’ screen

  • select the relevant child or young person
  • select ‘Edit’ on the toolbar
  • select ‘Delete’ from the options available
  • when the message ‘Do you wish to delete the details of this child?’ displays, select ‘Yes’

Note: You must repeat the above for each child.

  • remove any Child Benefit numbers from the ‘Child Benefit Numbers’ fields
  • go to .

Step 5

On the ‘Children’ screen

  • select ‘Sm’ on the toolbar. You’ll be taken to the ‘Summary Information’ screen
  • select ‘OK’
  • when the message ‘The information captured is incomplete. This application will be rejected’ displays, select ‘Process’. You’ve disallowed the potential EEA complex claim because the employment can’t be verified.