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HMRC internal manual

Tax Credits Manual

Claims - work lists (VFs - miscellaneous): Verification Failures - inform DWP or DSD of award details where there is IS, JSA or ESA interest (AG)

Where you are working on the Verification Failures work list and come across a case that has a Temporary Tax Credit Reference Number and Income Support (IS), Jobseeker’s Allowance (JSA) or Employment and Support Allowance (ESA) interest, consider steps 1 to 5.

Step 1

Use Function CAPTURE APPLICATION and go to the Summary Information screen

  • check the Application Notes field to check if the following message has been recorded

‘IS / JSA / ESA* INTEREST NOTIFY DWP/DSD OF AWD DET’ (*delete as appropriate)

* If the message is present, the contact name and phone number for the DWP or DSD officer will also be present.
* If the message isn’t present, contact Specialist Trace Unit for the DWP or DSD officer’s contact details.

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Step 2

Complete your action and process the claim as normal, then

  • make a note of the claim and set up a clerical BF for one day.

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Step 3

On expiry of the BF use Function VIEW APPLICATION and check the status of the claim.

  • If the status is ‘Award Issued’, go to Step 4.
  • If the status is ‘Awaiting Award’, go to Step 2.

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Step 4

Contact the DWP or DSD officer and give them the details of the award


  • send confirmation of the award details by fax to the officer you have contacted

Note: You must still inform DWP or DSD where the case is a nil award.

your fax should be in the following format

* use an HMRC letterhead (fax cover sheet) 
* identity details of the DWP or DSD contact 
* your details (name and contact numbers) 
* the relevant customer names, NINOs and/or Temporary Tax Credit Reference Numbers 
* the tax credits award start date 
* the tax credits award amount - CTC (including childcare element of WTC) and/or WTC.

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Step 5


  • Enter the following message

‘TCMZ IS / JSA / ESA* INTEREST DWP / DSD NOTIFIED OF AWD DET’ (*delete as appropriate).

Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.