HMRC internal manual

Tax Credits Manual

TCM0174040 - Notes - standardised messages (T to W): standardised messages - U - Compliance

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  (This content has been withheld because of exemptions in the Freedom of Information Act 2000) Either S31 or S32 Penalty £XX.XX will be collected by DMB
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  ### UB {#UB}  
  Please ensure that the relevant standardised reference shown below is added to the end of the message.  
  CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’  
  Compliance - ‘CxHx/PID/telephone number’  
     
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  UB16 - Appeal received against the compliance decision dated (insert date) all papers forwarded to (name, PID, location) Organised Attack Collusive Childcare Provider, submission to Organised Attack Appeals Team.
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  UB18 - Undeclared Partner Leverage letter sent - if customer calls redirect them xxxxxxx tm/area/PID Undeclared Partner Leverage letter
  UB19 UP - No contact from customer following leverage letter. Leverage case - no further action taken UP leverage case
  UB20 - UP risks cleared/not enough evidence to show claim should be joint (delete as appropriate). Other COC notified (insert details). UP risks cleared/not enough evidence to show claim should be joint
  UB21 - After discussion with customer HHBD date given as DD/MM/YY. Award stopped from (DD/MM/YY). HHBD. Award stopped
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  (This content has been withheld because of exemptions in the Freedom of Information Act 2000) This new wording of message UB81 introduced from March 2020. Nil impact changes contribute to overpayments are to be accepted, but not applied, so require an ND84 note with relevant details adding to the customer record.
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  UB99 - DO NOT DISCLOSE TO CUSTOMER - Referred to Joint Working Team (JWT). No further compliance action to be taken. Other aspects of case can be worked normally. For internal advice only, contact Prosecution Team 03000 546239. The case has been referred to the Joint Working Team along with DWP to consider for prosecution. No further compliance action to be taken. Please contact the Prosecution Team for any further details.
     
  ### UD {#UD}  
  Please ensure that the relevant standardised reference shown below is added to the end of the message.  
  CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’  
  Compliance - ‘CxHx/PID/telephone number’  
     
  UD01 - HRCC-TCC19 sent to employer (insert employers name)/and/or/TCC19a sent to childcare provider (insert childcare provider’s name) Information request has been sent to the employer or childcare provider or both employer and childcare provider.
  UD02 - HRCC - Potential auto reminder case. Auto reminder will be sent to the customer if no response to TCC2i
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  UD11 - An SMS attempt has/will be made to mobile number held on NTC to remind customer to return their HRR/UP enquiry letter An SMS message has been attempted to be delivered to mobile number on system as a reminder to customer to return their HRR/UP enquiry letter. Awaiting confirmation of successful delivery
  UD12 - An SMS message to remind customer to return their HRR/UP enquiry letter was successfully delivered dd/mm/yy to mobile number 07xxxxxxx An SMS message has been successfully delivered to mobile number on system as a reminder to customer to return their HRR/UP enquiry letter
  UD13 - HRR note TCC2021 ‘Call me Now’ letter issued to customer dd/mm/yy advising them to ring us to discuss their award. Int/PID ‘Call me now letter’ has been issued to a sample of UP and Commercial & Profitable cases as part of HRR 2017 campaign
  UD15 - CRA - Prov pymnts varied customer called in response to letter/called customer /no response to letter for suspected UP Correct HHBD date should be (DD/MM/YY) BF date entered as (DD/MM/YY) waiting for return of S17. Customer has agreed they have a partner but the S17 has not yet been returned.\nOpening letter sent prior to HRR campaign and the customer made contact after 6 April and agreed they now have a UP. No changes must be made to PY until the S17 has been returned.
  UD16 - Section 16 trial case. If customer calls, advise them to contact the caseworker This case is being worked as part of a Section 16 (S16) trial. Advise the customer to telephone the CCO. Do not disclose the CCO’s PID to the claimant.
  UD17 - An SMS attempt will be made today to mobile number held on NTC to inform the customer to return their HRCC enquiry letter once they receive it Delivery of a Day 1 SMS message has been attempted to mobile number on system as a prompt for customer to return their HRCC/UP enquiry letter when they receive it.
  UD18 - We have not been able to deliver a day 1 opening SMS message to 07xxxxxxxx An SMS message has been unsuccessful, to mobile number indicated, for day 1 opening SMS message
  UD19 - An SMS attempt will be made today to mobile number held on NTC to remind the customer to return their HRCC enquiry letter Delivery of a day 14 SMS message has been attempted to mobile number on system as a reminder to customer to return their HRCC/UP enquiry letter.
  UD20 - We have not been able to deliver a day 14 reminder SMS message to 07xxxxxxxxx An SMS message has been unsuccessful, to mobile number indicated, for day 14 reminder SMS message
  UD21 - UP Campaign 2018 Letter sent to customer to establish if should be claiming as a joint claim not a single claim. UP Campaign 20xx
  UD22 - An SMS attempt will be made today to mobile number held on NTC to inform the customer to respond to their HRR letter once they receive it. Delivery of an initial SMS message has been attempted to mobile number held on NTC for customer to respond to their HRR letter, once they receive it. Awaiting confirmation of successful delivery.
  UD23 - We have not been able to deliver an initial opening SMS message to mobile number held on NTC Initial opening SMS message has been unsuccessful sent to the mobile number held on NTC, for customer to respond to their HRR letter.
  UD24 - An SMS attempt will be made today to mobile number held on NTC to remind the customer to respond to their HRR letter. An SMS message has been attempted to be delivered to mobile number on NTC, to reminder customer to respond to their HRR enquiry letter.
  UD25 - We have not been able to deliver a reminder SMS message to the mobile number held on NTC. An SMS message has been unsuccessful, sent to mobile number held on NTC, as a reminder to customer to respond to HRR enquiry letter.
  UD26 - An SMS attempt will be made to mobile number held on NTC to remind the customer to respond to their HRCC letter. An SMS message will be attempted to be made to the mobile number on NTC, to ask or remind customer to respond to their HRCC enquiry letter. See Casebook /PUP DB for more information.
  UD27 - We have not been able to deliver an SMS message to the mobile number held on NTC. An SMS message has been unsuccessful, sent to mobile number held on NTC, as a request or reminder to customer to respond to HRCC enquiry letter. See Casebook/PUP DB for more information.
  UD28 - Letter issued as part of work and hours pilot. Letter issued as part of work and hours pilot, explaining HMRC would telephone the customer at a date and time specified in the letter. Letter also confirms the telephone number we hold for the customer.\nCustomer can arrange date and time by phoning the HMRC number on the letter.
  UD29 - FOR PT OP’s USE ONLY \nCustomer rang PT Ops about their appointment. Customer rang to discuss letter/report work and hours changes. Customer told to follow the instructions outlined on the letter.
  UD30 - FOR B&C USE ONLY \nTelephoned customer - confirmed no changes Telephoned customer confirmed no changes.
  UD31 - FOR B&C USE ONLY \nTelephoned customer - changes agreed and applied. Telephoned customer - changes provided & NTC updated.
  UD32 - FOR B&C USE ONLY \nPayment suspended Payment suspended as customer did not attend telephone interview or contact HMRC to re-arrange interview.
  UD33 - FOR B&C USE ONLY \nPayment re-instated Payment re-instated.
  UD34 - Letter issued as part of multi risk pilot Letter issued as part of multi risk, explaining HMRC would telephone the customer at a date and time specified in the letter. Letter also confirms the telephone number we hold for the customer.
  UD35 - FOR PT OP’s USE ONLY \nCustomer rang PT Ops about their appointment Customer rang to discuss letter/report income and/or childcare changes. \nCustomer told to follow the instructions outlined on the letter.
  UD36 - FOR B&C USE ONLY \nTelephoned customer - confirmed no changes Telephoned customer confirmed no changes.
  UD37 - FOR B&C USE ONLY \nTelephoned customer - changes agreed and applied Telephoned customer - changes provided & NTC updated.
  UD38 - FOR B&C USE ONLY \nPayment suspended Payment suspended as customer did not attend telephone interview or contact HMRC to re-arrange interview.
  UD39 - FOR B&C USE ONLY \nPayment re-instated Payment re-instated
  UD40 - Letter issued as part of undeclared partner pilot Letter issued as part of potential undeclared partner pilot. The letter asks the customer to contact Tax Credits Helpline/HMRC should they wish to discuss their household status.
  UD41 - FOR PT OP’s USE ONLY \nCustomer rang PT Op’s about the letter Customer rang to discuss letter/add a partner to their claim. Customer told to follow the instructions outlined on the letter.
  UD42 - FOR B&C USE ONLY \nCustomer telephoned - confirmed no changes Customer telephoned - confirmed they are single.
  UD43 - FOR B&C USE ONLY \nCustomer telephoned - changes confirmed Customer telephoned. Changes to claim confirmed and entitlement updated.
  UD44 - Entitlement Health check telephone call to customer - no changes Entitlement health check telephone call made to customer. No changes made to entitlement.
  UD45 - Entitlement Health check telephone call to customer - changes made to entitlement Entitlement health check telephone call made to customer. Changes made to entitlement.
  UD46 - Dropbox link requested, customer confirmed agreement, BF on HEAL to xx/xx/xx for reply Customer has requested Dropbox link to send evidence for Compliance check.
  UD47 - Customer called in response to mail merge letter, confirmed current circumstances for (insert risk) are correct. No amendment made to NTC. Customer called in response to mail merge letter, confirmed current circumstances for (insert risk) are correct. No amendment made to NTC.
  UD48 - Customer called in response to mail merge letter. Amendment to (insert risk) made to NTC. Customer called in response to mail merge letter. Amendment to (insert risk) made to NTC.
  UD49 - Customer failed to attend (insert risk) appointment. Case closed. Can be worked BAU. Customer failed to attend appointment. Case closed. Any changes can be worked as normal.
  UD50 - PLEASE DO NOT MAKE ANY AMENDMENTS TO THIS CLAIM/PUT CLAIM INTO PAYMENT. Year/type of intervention/inhibit finalisation signal set for (enter year). Advise customer to contact (name /tel. number/PID) Self -explanatory
  UD51 - CLAIM CORRECT/CORRECTED/TERMINATED/REJECTED BECAUSE (enter reason)/WITHDRAWN (elements) removed, (year) by compliance(specific team). Payments reinstated / address confirmed. Any changes to corrected element using the relevant guidance, advise supporting evidence is required (name, tel.number/PID  
  ### UF {#UF}  
  Please ensure that the relevant standardised reference shown below is added to the end of the message.  
  CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’  
  Compliance - ‘CxHx/PID/telephone number’  
     
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  UF03 - EFAC Childcare correction exercise WTC amended in HMRC favour for 16/17 from today’s date. This is an entitlement recalculation and the customer will receive a new award notice and a letter regarding the re-calculation.
  UF04 - EFAC - HRCC - TCC19 sent to employer/and/or/TCC19a sent to childcare provider. Information request has been sent to the employer or childcare provider or both employer and childcare provider
  UF05 - EFAC Finalisation correction. £1 income amendment made to (insert applic 1/2). EFAC required to make a finalisation correction.
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  UF15 - The EFAC MR has been transferred to HMRC. Please do not direct the claimant to CNX EFAC MR now being worked by HMRC. Any enquiries should not be directed to Concentrix.
  UF16 - Mailshot sent to customer advising case has been transferred to HMRC. PLEASE DO NOT DIRECT TO CNX Customer advised case is now being worked by HMRC. Any enquires should not be directed to Concentrix.
  UF17 - Mailshot sent to customer advising case has been transferred to HMRC. PLEASE DO NOT DIRECT TO CNX Customer advised case is now being worked by HMRC. Any enquires should not be directed to Concentrix.
  UF18 - The CNX case has been transferred to HMRC. PLEASE DO NOT DIRECT TO CNX Customer advised case is now being worked by HMRC. Any enquires should not be directed to Concentrix.
  UF19 - Case has been transferred to HMRC. PLEASE DO NOT DIRECT TO CNX No reply to compliance enquiry or AD. Claim terminated. BAU restore process applies. Any enquiries should not be directed to Concentrix
  UF20 - CNX customer phoned on dd/mm/yy to request MR. Customer advised to email request to HMRC. MR request relates to Risk decision/ Other decision (user to delete as appropriate) PLEASE DO NOT DIRECT THE CLAIMANT TO CNX. EFAC customer has requested MR and has been advised to email HMRC. Reason for MR request stated. Any enquiries should not be directed to Concentrix.
  UF21 - EFAC MR has been received by HMRC via email. MR will be worked by HMRC. PLEASE DO NOT DIRECT THE CLAIMANT TO CNX. EFAC MR received and will be actioned by HMRC. Any enquiries should not be directed to Concentrix.
  UF22 - Mailshot sent to customer advising case has been transferred to HMRC. PLEASE DO NOT DIRECT TO CNX Customer advised case is now being worked by HMRC. Any enquires should not be directed to Concentrix.
  UF24 - EFAC - Record S17 Not Served referral received from (insert Contact Centre or correspondence as applicable, insert advisor contact details and the date of the referral form or correspondence). Clmnt 1/Clmnt 2 ( delete as appropriate) marked as RLS Annual Declaration not issued. S17 not served
  UF25 - CNX case transferred to HMRC. PY finalised. PLEASE DO NOT DIRECT THE CLAIMANT TO CNX PY has been force finalised for CNX customer. Any enquiries should not be directed to Concentrix.
  UF26 - CNX decision (UF99 HH note date DD/MM/YY) claim deemed no risk/risk UP/W&H/CCC. Change made under section 16/18 PY finalised. Normal MR rights apply. HMRC re worked a Concentrix case and have agreed with the initial risk identified or have now deemed the case no risk.
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  ### UG {#UG}  
  Please ensure that the relevant standardised reference shown below is added to the end of the message.  
  CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’  
  Compliance - ‘CxHx/PID/telephone number’  
     
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  UG09 – RTI Automation (income check) - PLEASE DO NOT MAKE ANY AMENDMENTS TO CY INCOME/PUT CLAIM INTO PAYMENT. RTI Automation income check. Compliance intervention opened for RTI CY income risk.
  UG10 - Household ended/suspended/TCC2 issued by Compliance (delete as appropriate). DO NOT MAKE ANY CHANGES (INCLUDING ADDRESS)/RESTORE CLAIM/LIFT SUSPENSION (delete as appropriate). If customer calls, ask them to contact (hunt group) (PID) Do not make changes to the award/remove HHBD. LEA referred to determine whether the child/children are still in the country.
  UG11 - Decision dated DD/MM/YY, tax year YY/YY overturned/part overturned/not overturned (delete as applicable) (insert reason). Evidence Decision letter issued. Note to advise other users of the outcome of Compliance activity.
  UG12 - Request to re-instate provisional payments received on DD/MM/YY. Triage letter issued for information. BF 21 days DD/MM/YY. Request has been made to re-instate provisional payments. Triage letter issued for information.
  UG13 - Customer called to discuss decision to end provisional payments made on DD/MM/YY. Customer advised to submit request to re-instate provisional payments. Customer has called to discuss decision on provisional payment. Advised them to submit a request to re-instate provisional payment.
  UG14 - Triage letter issued for further information. BF 14 days DD/MM/YY. Triage letter issued. Put on 14 days BF.
  UG15 - Provisional payments re-instated. Decision notice dated DD/MM/YY, tax year YY/YY overturned (insert reason) Award notice issued. Provisional payment re-instated. Decision notice overturned, award notice issued.
  UG16 - NR Pilot. Customer potential non responder who submits MR after their award has been reduced or stopped only to have it reinstated. Extra steps needed to warn customer of delay in reinstating their award if evidence not provided.
  UG21 - SMS / Call me letter re child risk issued. If customer calls to query or make changes to child details, ask them to call (insert number). All other changes can be actioned as per BAU. SMS / Call me letter re child risk issued. If customer calls to query or make changes to child details, ask them to call (insert number). All other changes can be actioned as per BAU.
  UG22 - SMS / Call me letter re childcare risk issued. If customer calls to query or make changes to childcare details, ask them to call (insert number). All other changes can be actioned as per BAU. SMS / Call me letter re childcare risk issued. If customer calls to query or make changes to childcare details, ask them to call (insert number). All other changes can be actioned as per BAU.
  UG23 - SMS / Call me letter re income/work/hours risk issued. If customer calls to query or make changes to income/work/hours, ask them to call (insert number). All other changes can be actioned as per BAU. SMS / Call me letter re income/work/hours risk issued. If customer calls to query or make changes to income/work/hours, ask them to call (insert number). All other changes can be actioned as per BAU.
  UG24 - SMS / Call me letter re multi risk issued. If customer calls to query or make changes, ask them to call (insert number). SMS / Call me letter re multi risk issued. If customer calls to query or make changes, ask them to call (insert number).
  UG29 - SMS / Call me letter re disability risk issued. If customer calls to query or make changes to disability details, ask them to call (insert number). All other changes can be actioned as per BAU. SMS / Call me letter re disability risk issued. If customer calls to query or make changes to disability details, ask them to call (insert number). All other changes can be actioned as per BAU.
  UG31 - Letter issued to arrange telephone interview re child risk. If customer calls to query, or make changes to child, ask them to call (insert number). All other changes can be actioned as BAU. Letter issued to arrange telephone interview re child risk. If customer calls to query, or make changes to child, ask them to call (insert number). All other changes can be actioned as BAU.
  UG32 - Letter issued to arrange telephone interview re childcare risk. If customer calls to query, or make changes to childcare, ask them to call (insert number). All other changes can be actioned as BAU. Letter issued to arrange telephone interview re childcare risk. If customer calls to query, or make changes to childcare, ask them to call (insert number). All other changes can be actioned as BAU.
  UG33 - Letter issued to arrange telephone interview re income/work/hours risk. If customer calls to query, or make changes to income/work/hours, ask them to call (insert number). All other changes can be actioned as BAU. Letter issued to arrange telephone interview re income/work/hours risk. If customer calls to query, or make changes to income/work/hours, ask them to call (insert number). All other changes can be actioned as BAU.
  UG34 - Letter issued to arrange telephone interview re multi risk. If customer calls to query, or make changes, ask them to call (insert number). Letter issued to arrange telephone interview re multi risk. If customer calls to query, or make changes, ask them to call (insert number).
  UG39 - Letter issued to arrange telephone interview re UP risk. If customer calls to query, or report HHBD, ask them to call (insert number). All other changes can be actioned as BAU. Letter issued to arrange telephone interview re UP risk. If customer calls to query, or report HHBD, ask them to call (insert number). All other changes can be actioned as BAU.
  UG40 - SMS issued re TSSB risk. If customer calls make relevant changes to TSSB. Use CMA code CA SMS on wrap SMS issued re TSSB risk. If customer calls make relevant changes to TSSB. Use CMA code CA SMS on wrap
  UG41 - (Call Me) Letter issued re Disability risk. If customer wishes to discuss claim advise them to call phone number on letter. Compliance intervention opened for Disability risk. All other changes can be actioned as per BAU.
  UG42 - SMS issued re Disability risk. If customer calls make relevant changes to disability. SMS issued re Disability risk. If customer calls make relevant changes to disability. All other changes can be actioned as per BAU.
  UG43 - SMS issued re: no changes to W&H. If customer calls, make any reported changes. SMS issued as customer has not made changes to their work and hours for a considerable time. Use appropriate CA SMS wrap code
  UG44 - Payments suspended. Case part of extended suspension trial. Do not unsuspend. If customer calls to query ask them to call (insert number). Payments suspended. Case part of extended suspension trial and must not be unsuspended. If customer calls to query ask them to call the number stated.
  UG45 - SMS issued. Auto renewal. Customer previously reply required renewal. HMRC changed status from reply required to auto renewal due to COVID restrictions. This SMS prompts customers to report CY changes. Assure customer the SMS is from HMRC and ask them whether they have changes to report. If customer makes contact, add one of UD36 (no changes reported) or UD37 (changes reported and applied)
  UG46 - SMS issued. Child 16 years old and above. Checking if child is still in FTNAE. Nudge campaign to check if children 16 years and above are still in FTNAE to ensure claimants receiving correct entitlement and circumstances are correct. If a child is no longer in FTNAE this nudge can prompt a claimant to give the latest details.
  UG47 - HRR21 Please ask CHILD (FTNAE) additional questions HRR stage 1 case identified for additional questions in connection with the Child risk
  UG48 - HRR21 Please ask WORK & HOURS additional questions HRR stage 1 case identified for additional questions in connection with the Work and Hours risk
  UG49 - HRR21 Please ask CARER’S ALLOWANCE additional questions HRR stage 1 case identified for additional questions in connection with the Carer’s Allowance risk
  UG50 - HRR21 Please ask UNDECLARED PARTNER additional questions HRR stage 1 case identified for additional questions in connection with the Undeclared Partner risk
  UG51 - SA Profit Uplift COP9 case - Manual Correspondence Team please DO NOT issue system notices for tax years (06/04/YYYY to 05/04/YYYY being revised) or redirect to Compliance. Manual notices being issued by Compliance, system notices can be destroyed. Please inform Compliance case worker when system notices have been destroyed (PI number) Case is being worked by SA Profit Uplift Team. Manual notices being issued by Compliance, system notices can be destroyed.
  UG52 - Letter issued to arrange telephone interview re UP+ risk. If customer calls to query or report HHBD, or make changes to (insert relevant risk), ask them to call (insert number). All other changes can be actioned as BAU Letter issued to arrange telephone interview re undeclared partner, plus other risks. If customer calls to query or report HHBD, or make changes to the other risk/s , ask them to call the number in the letter. All other changes can be actioned as BAU
  UG53 - HRCC case. (FTNAE 1). Please use link in RBS warning message to ask additional compliance questions. Case selected for a HRCC compliance check. \nQYP in FTNAE not matched in ChB. Link to additional guidance to use given in a RBS warning message.
  UG54 - HRCC case. (FTNAE 2). Please use link in RBS warning message to ask additional compliance questions. Case selected for a HRCC compliance check. \nQYP in FTNAE with a RTI footprint. Link to additional guidance to use given in a RBS warning message.
  UG55 - HRCC case. (Childcare 1). Please use link in RBS warning message to ask additional compliance questions. Case selected for a HRCC compliance check. \nChildcare: child recently started school but no change in costs reported. Link to additional guidance to use given in a RBS warning message.
  UG56 - HRCC case. (Childcare 2). Please use link in RBS warning message to ask additional compliance questions. Case selected for a HRCC compliance check. \nChildcare: child recently started to receive free Local Authority childcare but no change in costs reported. Link to additional guidance to use given in a RBS warning message.
  UG57 - HRCC case. (Work & Hours 1). Please use link in RBS warning message to ask additional compliance questions. Case selected for a HRCC compliance check. \nWork and Hours: In receipt of WTC but no RTI footprint. Link to additional guidance to use given in a RBS warning message.
  UG58 - HRCC case. (Work & Hours 2). Please use link in RBS warning message to ask additional compliance questions. Case selected for a HRCC compliance check. \nWork and Hours: CTC only but with RTI footprint. Link to additional guidance to use given in a RBS warning message.
  UG59 - HRCC case. (Undeclared Partner). Please use link in RBS warning message to ask additional compliance questions. Case selected for a HRCC compliance check. \nSingle claim with potential undeclared partner. Link to additional guidance to use given in a RBS warning message.
  UG60 - HRCC case. (Carer’s Allowance). Please use link in RBS warning message to ask additional compliance questions. Case selected for a HRCC compliance check. \nCustomer in receipt of Carer’s Allowance not reported in income. Link to additional guidance to use given in a RBS warning message.
  UG61 - Compliance interview letter issued. Please ignore previous (insert UG53 – UG60). If customer calls re (insert risk), please redirect to compliance on (insert number). Compliance have issued a letter inviting customer to an interview. If the customer calls re the risk in the note, they should be redirected to the compliance telephone number provided in the note.
  UG62 - Please do not make any amendments to CHILD (year). Ltr issued by compliance on (insert date) for further information following telephone interview. If cust calls, adv to call num on ltr (insert huntgroup) Interview taken place regarding the Child risk. Further evidence required from the customer and therefore letter sent requesting this information
  UG63 – Please do not make any amendments to CHILDCARE (year). Ltr issued by compliance on (insert date) for further information following telephone interview. If cust calls, adv to call num on ltr (insert huntgroup) Interview taken place regarding the Childcare risk. Further evidence required from the customer and therefore letter sent requesting this information.
  UG64 – Please do not make any amendments to W&H (year). Ltr issued by compliance on (insert date) for further information following telephone interview. If cust calls, adv to call num on ltr (insert huntgroup) Interview taken place regarding the Work & Hours risk. Further evidence required from the customer and therefore letter sent requesting this information
  UG65 – Please do not make any amendments to claim (year). Ltr issued by compliance on (insert date) for further information following telephone interview. If cust calls, adv to call num on ltr (insert huntgroup) Interview taken place regarding the Multi risks. Further evidence required from the customer and therefore letter sent requesting this information.
  UG66 – Please do not apply a HHBD date. Ltr issued by compliance on (insert date) for further information following telephone interview. If cust calls, adv to call num on ltr (insert huntgroup) Interview taken place regarding the UP risk. Further evidence required from the customer and therefore letter sent requesting this information.
  UG67 - HRCC case. (Child Disability). Please use link in RBS warning message to ask additional compliance questions. Case selected for an HRCC compliance check. Child Disability no trace/not entitled/No SDE on DWP. Link to additional guidance to use given in an RBS warning message.
  UG68 - HRCC case. (Adult Disability). Please use link in RBS warning message to ask additional compliance questions. Case selected for an HRCC compliance check. Adult Disability no trace/not entitled/No SDE on DWP. Link to additional guidance to use given in an RBS warning message.
  ### UH {#UH}  
  Please ensure that the relevant standardised reference shown below is added to the end of the message.  
  CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’  
  Compliance - ‘CxHx/PID/telephone number’  
     
  UH01 - C&P - DO NOT MAKE ANY AMENDMENTS TO CLAIM (Year) / PUT CLAIM INTO PAYMENT. TCC72a issued to AP1/AP2/AP1 and AP2 for evidence of self-employment. (delete where appropriate) . Compliance are working the case. TCC72a issued to customer to request evidence of their self-employment. No changes should be made and pre award should not be put into payment. Do not disclose any information. Customer should be told to contact CCO named using the phone number on the letter. Do not disclose the CCO’s PID number to the customer.
  UH02 - C&P - No reply to evidence letter, AP1/AP2/AP1 and AP2 has not provided evidence to prove in trade, profession or vocation which is commercial with a view to a profit, claim rejected. (delete where appropriate) . Self-employed customer has not provided evidence of their self-employment. Commercial with a view to a profit test failed. Claim rejected.
  UH03 - C&P - S/E for AP1/AP2/AP1 and AP2 is a trade, profession or vocation which is commercial with a view to a profit. (delete where appropriate) . Self-employed customer has passed the commercial with a view to a profit test after sending in evidence.
  UH04 - C&P - Evidence received, S/E for AP1/AP2/AP1 and AP2 has not passed the C&P test. (Insert other risks) WTC claim rejected/CTC awarded/CoC not applied/SE hours removed/claim ended. (delete where appropriate) . Self-employed customer has not passed the commercial with a view to a profit test. Either the working tax credit has been rejected or the child tax credit has been awarded or change of circumstances has not been applied or self-employment hours have been removed or the claim has been ended.
  UH05 - C&P - S/E evidence received (DD/MM/YY) for AP1/AP2/AP1 and AP2 not sufficient for C&P test. Letter issued for further info DD/MM/YY). (delete where appropriate) . The self-employed customer’s evidence is not sufficient to pass the commercial with a view to a profit test. Letter issued for further evidence.
  UH06 - C&P - Cust has reported a CoC. Advised cust if any further information is required we will write to them/Referred to checking team. (Delete as appropriate) . Customer has reported a change of circumstance. Advised if further information is required we will write to them or it will be referred to the checking team.
  UH07 - C&P - CLAIM WITHDRAWN at customer’s request (reason). Papers to PA The case is being worked by Compliance. Claim withdrawn by customer after being asked for evidence of their self-employment.
  UH08 - C&P - CofC recd – TCC72a issued to AP1/AP2/AP1 and AP2. Do not action any corres relating to (user to input change). Please forward to (user to input team/pid/location) (delete where appropriate) . Change of circumstance received. Do not action any correspondence relating to this change. If received forward to team named.
  UH09 – C&P - No reply to TCC72a, AP1/AP2/AP1 and AP2 has not provided evidence to prove in trade, profession or vocation which is commercial with a view to a profit. CoC not applied/SE hours not added/ WTC not awarded. (delete where appropriate) . Self-employed customer has not provided evidence to pass the commercial with a view to a profit test. Their change of circumstance has not been applied or the self-employed hours have not been added or working tax credit has not been awarded.
  UH10 - C&P - S/E for AP1/AP2/AP1 and AP2 is commercial with a view to a profit CoC applied. (delete where appropriate) . Self-employed customer has passed the commercial with a view to a profit test and the change of circumstances has been applied.
  UH11 - C&P - Evidence received/not received, S/E for AP1/AP2/AP1 and AP2 is not Commercial with a view to a profit. WTC not awarded /CoC not applied. (delete where appropriate) . Self-employed customer has /has not provided evidence but has failed the commercial with a view to a profit test. Working tax credit not awarded and change of circumstance not applied.
  UH12 - C&P - S/E for AP1/AP2/AP1 and AP2 is commercial with a view to a profit/S/E for AP1/AP2 is not commercial with a view to a profit/CoC partially applied/CoC not applied. (delete where appropriate) . Self-employed customer has provided evidence but has failed the commercial with a view to a profit test. Either the change of circumstance has been partially applied or not applied.
  UH13 - C&P - AS14 - Inhibit finalisation signal set for YY/YY. AS14 case. . C&P note from Aspire to indicate inhibit finalisation has been set by Aspire.
  UH14 - C&P - Inhibit signal lifted. Claim terminated and/or finalised due to non-return of S17. Full S18 decision made (enter details of info processed on NTC). Closing letter issued. If claimant requests reconsideration/restore advise they must call caseworker. . C&P where CY has been renewals terminated because the customer has failed to return their S17 by 1SD. Compliance staff have updated the PY award with the details we held at the time and sent a closing letter to the customer. If customer complains about decision or requests reconsideration they must speak to the caseworker who will advise them on what they need to do.
  UH15 - Case referred to international for C&P/RTR action. Transferred from NWx/Hx/initials/PID Case referred through to international for a C&P and RTR intervention.
  UH21 - SMS / Call me letter re C&P risk issued. If customer calls to query or make changes, ask them to call (insert number). SMS / Call me letter re C&P risk issued. If customer calls to query or make changes, ask them to call (insert number).
  UH31 - Letter issued to arrange telephone interview re C&P risk. If customer calls to query, or make changes, ask them to call (insert number). Letter issued to arrange telephone interview re C&P risk. If customer calls to query, or make changes, ask them to call (insert number).
  ### UJ {#UJ}  
  Please ensure that the relevant standardised reference shown below is added to the end of the message.  
  CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’  
  Compliance - ‘CxHx/PID/telephone number’  
     
  UJ01 - First claim to CCC, CCPr not reg’d & no cost pd. Customer does not meet qualifying conditions Tax credit Change of Circumstance - First claim to Child Care Costs, Child Care Provider not registered and no cost paid. Customer does not meet qualifying conditions
  UJ02 - First claim to CCC, CCPr not reg’d cost pd. Customer does not meet qualifying conditions Tax credit Change of Circumstance - First claim to Child Care Costs, Child Care Provider not registered and cost paid. Customer does not meet qualifying conditions
  UJ03 - First claim to CCC, CCPr reg’d no cost pd. Customer does not meet qualifying conditions Tax credit Change of Circumstance - First claim to Child Care Cost, Child Care Provider registered and no cost paid. Customer does not meet qualifying conditions
  UJ04 - First claim for CCC too far in future (date of change). Customer to phone back betwen (dd/mm/yy) date 7 days before date of change and (dd/mm/yy) date 30 days after date of change Tax credit Change of Circumstance - First claim for Child Care Costs received however the start date is too far in future. Customer advised to phone back between 7 days before date of change and 30 days after date of change
  UJ05 - First claim to CCC (dd/mm/yy) date of change. Customer does not have minimum info, customer to phone back with amount they expect to pay Tax credit Change of Circumstance - First claim to Child Care Costs. Customer does not supply the minimum information, customer advised to phone back with amount they expect to pay
  UJ06 - Customer called to add CCC, did not want to continue as change is less than £10 per week / after being told we check with providers (delete as appropriate) Tax Credit Change of Circumstance - Customer called to add Child Care Costs however, did not want to continue as change is less than £10 per week or after being told we check with providers
  (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  ### UL {#UL}  
  UL01 - SMS / Call me letter re UP risk issued. If customer calls to query or report a HHBD, ask them to call (insert number). All other changes can be actioned as per BAU. SMS / Call me letter re UP risk issued. If customer calls to query or report a HHBD, ask them to call (insert number). All other changes can be actioned as per BAU.
  UL02 - Letter issued to arrange telephone interview re UP risk. If customer calls to query, or report HHBD, ask them to call (insert number). All other changes can be actioned as BAU. Letter issued to arrange telephone interview re UP risk. If customer calls to query, or report HHBD, ask them to call (insert number). All other changes can be actioned as BAU.
  UL03 - SMS / Call me letter re SNC risk issued. If customer calls to query or make any changes to their claim, ask them to call (insert number). SMS / Call me letter re SNC risk issued. If customer calls to query or make any changes to their claim, ask them to call (insert number).
  UL04 - Letter issued to arrange telephone interview re SNC risk. If customer calls to query, or make changes, ask them to call (insert number). Letter issued to arrange telephone interview re SNC risk. If customer calls to query, or make changes, ask them to call (insert number).
  UL05 - Advised customer of relevant changes they need to report. Online access maintained. Warning given. Identified as potential payment manipulator. Customer advised of changes they must inform us of and those they do not need to. Customer understands the difference. No online restriction applied.

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