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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Notes - Standardised Messages (T to W): Standardised Messages - V - Valuables

Standardised reference

Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’

 

The Post Room Valuables Team deals with a range of accepted valuable items (codes start with VZ).

Note: ‘UBS’ stands for ‘Universal Banking Service’. ‘PID’ stands for ‘Personal Invitation Document’ (in relation to Post Office card accounts).

Message Explanation
   
This Note no longer used from 23 October 2009  
VZ01 - Cashcheque dated (DD/MM/YY) £(XXXX) serial number (XXXXX) returned (reason). Cancelled and/or reprofiled if applicable Self-explanatory. Standard notes have space to allow the reason why the cashcheque has been returned to be entered.
  This Note no longer used from 23 October 2009
VZ02 - Cashcheque unable to cancel / reprofile. Not posted (TT / Vantive number) The cashcheque hasn’t been cancelled or reprofiled on the tax credits computer. It’s been stockpiled and not posted on the tax credits computer.
  This Note no longer used from 23 October 2009
VZ03 - Cashcheque cancelled unable to reprofile due to (TT / Vantive number) The cashcheque has already been cancelled on the tax credits computer. Currently unable to re-profile payments due to EARS.
  This Note no longer used from 23 October 2009
VZ04 - Cashcheque unable to action due to F-Clen There’s a system problem preventing access to the case.
  This Note no longer used from 23 October 2009
VZ05 - Cashcheque for (2003/04) award unable to action. Vantive held under (Cat 1, 2 3,) The cashcheque for 2003-2004 can’t be actioned by the Valuables Team. It’s been sent to Revenue Finance, Worthing to be cancelled or reprofiled. Cat 1,2,3 can be ignored as this is for the Valuables Team only.  
  VZ06 - (Personal / Appointee / Intermediary) cheque repaid to TCO rec’d on (DD/MM/YY) for (£XXXX). Receipt (issued / not issued). Corre sent to (team name / storage) Self-explanatory.
  VZ07 - POCA (initials/group) PID sent to (insert details) The Personal Invitation Document (PID) has been sent to customer 1 or customer 2.
  This Note no longer used from 1 June 2014  
VZ08 - POCA referred The customer has visited the Enquiry Centre to collect the cashcheque. They’ve been asked if they would like to open a Post Office card account. The Enquiry Centre has sent the referral to the Valuables Team.
  This Note no longer used from 23 October 2009
VZ09 - R92TC serial number (XXXXX) for £(XXXX) authorised by Valuables for (name of clmnt) due (DD/MM/YY) This is added to an existing Household Note showing the form R92TC has been authorised by the Valuables Team. The event date for that Household Note is changed to the date that the form R92TC was authorised.
  This Note no longer used from 23 October 2009
VZ10 - Corre received non return of birth cert- free format Correspondence has been received from the customer advising the non-return of the birth certificate. The Household Notes have been updated with details of the search for the missing birth certificate.  
  VZ11 - (Recorded/Registered) letter (number) redirected to (insert details) (DD/MM/YY) Self-explanatory.
  VZ12 - Post Office Card Account: TC645 reply received. Bank Details changed on system Part 2 of the Personal Invitation Document (PID) has been returned by the customer containing the new Post Office card account details.
  VZ13 - Post Office Card Account: No Personal Invitation Document (PID) issued to customer or partner. Possible Compliance interest Correspondence or part 2 of Personal Invitation Document (PID) has been received requesting a change of bank details to a Post Office card account, but no PID has been sent to the customer or partner. Bank account details not amended and case referred to Compliance.
  VZ14 - Payable Order issued by a court repaid to TCO rec’d on (DD/MM/YY) for (£XXXX). (Receipt issued as requested). Corre sent to (team name / storage) Self-explanatory.
  VZ15 - Postal Order repaid to TCO rec’d on (DD/MM/YY) for (£XXXX). (Receipt issued as requested). Corre sent to (team name / storage) Self-explanatory.
  VZ16 - (Cheque in euros / foreign currency) repaid to TCO rec’d on (DD/MM/YY). (Receipt issued as requested). Corre sent to (team name / storage) Self-explanatory.
  VZ17 - Post dated cheque (number) repaid to TCO rec’d on (DD/MM/YY) for (£XXXX). (Receipt issued as requested). Corre sent to (team / storage) Self-explanatory.
  VZ18 - Uncashed Payable order (number) for (amount) returned to TCO on (DD/MM/YY). Sent to IPC Worthing for cancellation. Corre sent to CSSG for action Self-explanatory.
  VZ19 - Cheque for Tax Credits issued by HMRC Debt Management and Banking for (amount) returned to TCO on (DD/MM/YY). Sent with corre to HMRC Banking Operations, Cumbernauld, Glasgow for their action Self-explanatory.
  VZ20 - Cash amount (£xxxx) received (DD/MM/YY) returned to (name) on (DD/MM/YY) with letter asking them to re-submit using a cheque or postal order Self-explanatory.
  VZ21 - Postage stamps amount (£xxxx) received (DD/MM/YY) returned to (name) on (DD/MM/YY) with letter telling them we are unable to accept them Self-explanatory.