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HMRC internal manual

Tax Credits Manual

Notes - Standardised Messages (T to W): Standardised Messages - W - Debt Management

Standardised reference

Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance - ‘CxHx/PID/telephone number’

RTC - Recovery of Tax Credits

Debt Management and Banking (DMB) is responsible for the recovery of tax credits overpayments. DMB uses its own system - Integrated Debt Management System (IDMS) - to record any notes or actions taken.

If TCO is potentially affected or involved by the action taken during recovery of the tax credit overpayment, a note will be entered on both IDMS and the tax credits computer (codes start with WZ).

Please ensure that the relevant standardised reference shown below is added to the end of the message.

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance - ‘CxHx/PID/telephone number’
Message Explanation
   
WZ01 - Post in from (insert name) appealing/disputing* (use as appropriate) overpayment. Forwarded to TCO A letter has been received from the customer regarding an overpayment. This has been forwarded to TCO.
WZ02 - TELI from (insert name) appealing/disputing* (use as appropriate) overpayment (insert reason). Referred to TCO A phone call has been received from a customer who is appealing against or disputing their overpayment due to the reason shown on the note. This has been referred to TCO for further action.
WZ03 - Post in/TELI* (use as appropriate) from (insert name) re complaint (insert reason and action taken) A letter or phone call has been received from a customer who wishes to make a complaint.
WZ04 - MAPTH Referral received (insert reason) A referral has been received from MAPTH (Manual Additional Payments To prevent Hardship) Team.
WZ05 - Recorded/Registered* (use as appropriate) letter (insert number) redirected to (insert details) (DD/MM/YY) Self-explanatory.