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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Notes - Standardised Messages (T to W): Standardised Messages - W - Debt Management

Standardised reference

Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’
     

RTC - Recovery of Tax Credits

Debt Management and Banking (DMB) is responsible for the recovery of tax credits overpayments. DMB uses its own system - Integrated Debt Management System (IDMS) - to record any notes or actions taken.

If TCO is potentially affected or involved by the action taken during recovery of the tax credit overpayment, a note will be entered on both IDMS and the tax credits computer (codes start with WZ).

Please ensure that the relevant standardised reference shown below is added to the end of the message.

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’
Message Explanation
   
WZ01 - Post in from (insert name) appealing/disputing* overpayment. Forwarded to TCO  
*Use as appropriate A letter has been received from the customer regarding an overpayment. This has been forwarded to TCO.
   
  WZ02 - TELI from (insert name) appealing/disputing* overpayment (insert reason). Referred to TCO
*Use as appropriate A phone call has been received from a customer who is appealing against or disputing their overpayment due to the reason shown on the note. This has been referred to TCO for further action.
  WZ03 - Post in/TELI* from (insert name) re complaint (insert reason and action taken)
*Use as appropriate A letter or phone call has been received from a customer who wishes to make a complaint.  
  WZ04 - MAPTH Referral received (insert reason) A referral has been received from MAPTH (Manual Additional Payments To prevent Hardship) Team.
  WZ05 - Recorded/Registered* letter (insert number) redirected to (insert details) (DD/MM/YY)  
*Use as appropriate Self-explanatory.