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HMRC internal manual

Tax Credits Manual

Award Declaration - RLS markers (info)

Information

The presence of a Returned Letter Service (RLS) marker will inhibit the issue of any Award Declarations and Award Notices.

The removal of the RLS marker will automatically prompt the issue of any Award Declarations and Award Notices that have been selected for issue.

Note: From 15 June 2018 some historical NTC notices are no longer available to issue to customers. An unavailable historical notice may be required for an appeal or tribunal, or because the original notice has been lost / damaged, or because another government department has asked for a copy of a notice. The information can only be provided from the customer’s tax credits account, we are unable to send them a duplicate or copy of the original notice.
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Attempts will be made to try and establish an address for an RLS customer. Follow the guidance in TCM0184200.

An entry will be made on the Household RLS work list when the computer tries to issue a notice on a claim with an RLS marker. This entry will remain on the work list until the RLS marker is removed and the notice can be issued, or until an operator forces a finalisation, via function Maintain IY Finalisation