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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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Award Declaration - RLS markers (info)


The presence of a Returned Letter Service (RLS) marker will inhibit the issue of any Award Declarations and Award Notices.

The removal of the RLS marker will automatically prompt the issue of any Award Declarations and Award Notices that have been selected for issue.

Attempts will be made to try and establish an address for an RLS customer. Follow the guidance in TCM0184200.

An entry will be made on the Household RLS work list when the computer tries to issue a notice on a claim with an RLS marker. This entry will remain on the work list until the RLS marker is removed and the notice can be issued, or until an operator forces a finalisation, via function Maintain IY Finalisation