TCM1000316 - How to check for an EC claim indicator

Step 1

Acess Child Benefit Service  to check whether EC Regs applycator if ‘EC’ is shown in the ‘LOC Code’ field

• access Child Benefit Service desktop icon
• enter the customer’s NINO in the upper navigation bar and select ‘search’
• check the customer’s name and address in the top left hand corner of the screen to ensure you select the correct customer details
• select ’adjustments’ on the left hand side navigation bar
• check whether EC Regs is selected.