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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Claims - capture (L-P): Polygamous marriages (AG)

Background

A polygamous marriage is when the customer has more than one husband or wife.

If you receive a claim where the customer has more than one husband or wife, you must

  • log the initial details of the claim
  • transfer the claim to the UK Complex Team.

Guidance

To deal with a claim where the customer has more than one husband or wife, consider steps 1 to 5.

Step 1

Use Function CAPTURE APPLICATION and in the Log screen

  • log the initial details of the claim
  • select ‘Paper’ from the Application Source field drop down list.

Step 2

Go to the Applicant screen and complete the Telephone Numbers field if the phone numbers have been provided.

Step 3

Select ‘Sm’ on the toolbar menu. You will be taken to the Summary Information screen

  • in the Summary Information screen, complete the Application Notes field with the following message ‘Customer has polygamous marriage’

Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152040.

and then

  • select ‘Ap1’ on the toolbar menu. You will be taken to the Applicant screen.

Step 4

In the Applicant screen

  • select [Store]. An entry will be made on the Incomplete Applications work list.

Step 5

Transfer the entry on the Incomplete Applications work list to

  • the UK Complex Team MU. Use TCM0322460 for the correct MU number. Follow the guidance in TCM0140120 

then

  • send the case papers to the UK Complex Team(This content has been withheld because of exemptions in the Freedom of Information Act 2000) .