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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Renewals - Annual Declaration (general): Annual Declaration - disregard

Checklist

Before you follow this guidance, make sure

  • you follow the guidance in TCM0262120 
  • you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you are in the correct MU. Use TCM0322460 for the correct MU number.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Check if the worklist item includes the reason terminate. For how to do this, use TCM1000004.

If the worklist item includes the reason ‘Terminate’, follow the guidance in TCM0262260.

If the worklist item does not include the reason ‘Terminate’, go to .

Step 2

Check if the worklist reason is ‘ceased joint reply’ or ‘ceased joint income’. For how to do this, use TCM1000004.

If the worklist reason is ‘Ceased Joint Reply’ or ‘Ceased Joint Income’, go to .

If the worklist reason is not ‘Ceased Joint Reply’ or ‘Ceased Joint Income’, go to .

Step 3

Disregard the Annual Declaration. For how to do this, use TCM1000464.

If there was a ‘Supersede’ message, go to .

If there was not a ‘Supersede’ message, go to .

Step 4

Check if the updated declaration has been received. For how to do this, use TCM1000043.

If the updated declaration has been received, go to .

If the updated declaration has not been received, go to .

Step 5

Capture the renewal information using the information from the superseded declaration that you have just disregarded. For how to do this, use TCM1000015 

  • go to .

Step 6

If this is a joint claim

  • disregard the Annual Declaration. For how to do this, use TCM1000464 
  • go to .

If this is a single claim, follow the guidance in TCM0272220.

Step 7

Check if the S17 Annual Declarations have been issued to the customers separately. For how to do this, use TCM1000011.

If the S17 Annual Declarations have been issued separately, go to .

If the S17 Annual Declarations have not been issued separately, go to .

Step 8

Mark the S17 as not served. For how to do this, use TCM1000103 

  • go to .

Step 9

Check if there is an entry on the Unprocessed S17 work list. For how to do this, use TCM1000123.

If there is an entry on the ‘Unprocessed S17 work list’

  • set an action date of the next day. For how to do this, use TCM1000008 
  • transfer the worklist item to the worked and cleared MU. For how to do this use TCM1000023 
  • take no further action.

If there is not an entry on the ‘Unprocessed S17 work list’, go to .

Step 10

Update Household Notes with the action you have taken. For how to do this, use TCM1000001 

  • take no further action.