Renewals - miscellaneous (S-Z): Renewals - terminated renewals - identify (Info)
Terminated renewal awards are where
- a reply to the Annual Declaration hasn’t been received by the 1st Specified Date (1SD)
- a reply to an enquiry about the Annual Declaration hasn’t been received by the 1SD - for example, an ‘Incomplete’ work item enquiry.
This guidance must be followed to establish if an award has been terminated as a result of renewal processing.
An example of a piece of correspondence that could have been received is a hand-written letter. The letter
- could be addressed to Appeals or Complaints
- could be an overpayment dispute.
If you establish that the award was terminated as a result of renewal processing, follow the guidance in TCM0264180 to establish if any further action needs to be taken on the case - for example, to restore the award.