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HMRC internal manual

Tax Credits Manual

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HM Revenue & Customs
Updated
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Renewals - miscellaneous (S-Z): Renewals - terminating Unprocessed S17 work items

Version 3.0

Changes to previous version - amended guidance. Amendments to all steps.

Checklist

Before you follow this guidance, make sure

  • you only follow this guidance when instructed to either by your manager or from other guidance
  • you follow the guidance in TCM0138020 
  • you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you’re in the correct MU. Use TCM0322460 for the correct MU number.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

If you’re working an expired action date, go to .

If you’ve been told to follow this guidance by your manager, go to .

Step 2

Establish the reason for the work list item. For how to do this, use TCM1000004 

Note: Make sure you select the ‘Pending CY Term’ MU. Use TCM0322460 for the correct MU number.

  • go to .

Step 3

If the reason for the work list item is PY-1 incomplete only, go to .

If there are any other reasons, go to .

Step 4

Finalise and renew the PY-1 incomplete ‘Unprocessed S17’ work list item. For how to do this, use TCM1000149 

  • go to .

Step 5

Check if the PY award was ceased. For how to do this, use TCM1000101 

If the PY award was ceased, go to .

If the PY award was not ceased, go to .

Step 6

Terminate the ‘Unprocessed S17’ work list item. For how to do this, use TCM1000149 

Note: Make sure that you only terminate the CY award. Don’t finalise the PY award at this point.

Note: If you’re taken to the ‘Select Tax Credit Period’ screen, make sure you select the Previous Year award.

Note: On the ‘Add Note’ screen, select the ‘Renewals & Reminders’ category.

  • set an action date of 62 days from the date of termination or an action date of 25/03/20XX, whichever comes first. For how to do this, use TCM1000008.

For example: if you are working the 2010-2011 declaration and are terminating the 2011-12 award, set an action date of 62 days from today or 25/03/2012.

  • take no further action.

Step 7

Finalise the Unprocessed S17 work list item. For how to do this, use TCM1000149 

  • update Household Notes with the message SC14 from TCM0172020. For how to do this, use TCM1000001 
  • take no further action.

Step 8

If you’ve finalised and renewed the Unprocessed S17 work list item

  • update Household Notes with the message SR01 from TCM0172060. For how to do this, use TCM1000001 

Note: On the ‘Add Note’ screen, select the ‘Renewals & Reminders’ category.

  • take no further action.

If the ‘Finalise and Renew’ option wasn’t available

  • update Household Notes with the message SR02 from TCM0172060. For how to do this, use TCM1000001 

Note: On the ‘Add Note’ screen, select the ‘Renewals & Reminders’ category.

  • take no further action.