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HMRC internal manual

Tax Credits Manual

How to amend a case in Centaur

Change ownership

  • from the first screen go to ‘Quick Find’ and go into the Event by typing the E number in the box
  • on the left hand side you need to select ‘Event Details’
  • once the screen has refreshed, select the box which says ‘Take Ownership’
  • a message will appear asking you to confirm if you wish to take ownership of the case, select ‘ok’.

The case will now appear with your details.

If you want to log another action, select ‘Home’

If you want to leave Centaur, select ’Exit’.

Update a case

  • from the first screen, go to ‘Quick find’ and go into the Event by typing the E number in the box
  • go to the ‘Information’ box update the case notes to reflect the cases current status

If you want to log another action, select ‘Home’

If you want to leave Centaur, select ’Exit’.

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Close a case

  • when you have completed your case, or you have closed the case early, you will need to update Centaur.
  • from the first screen, go to ‘Quick find’ and go into the Event by typing the E number in the box
  • access Centaur and put a note on the ‘Information’ box explaining the outcome of the case and putting the date closed
  • if you have included any markers, such as under active investigation - no action to be taken without notifying case officer, these will need to be removed. If you have simply noted the individual is the subject of a joint benefit fraud investigation including tax credits, then update the status
  • these cases can then be removed once they appear on the case retention option.

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Successful Prosecution

  • any result obtained through prosecution should be shown on the Centaur system as an ‘Antecedent’ which is a separate event created based on the result of the prosecution and then the appropriate nominal linked to this new event
  • the antecedent event should clearly show the type, amount and period of benefit pursued for prosecution.