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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested

Checklist

Before you follow this guidance, make sure

  • you follow the guidance in TCM0262120
  • you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you are in the correct MU. Use TCM0322460 for the correct MU number.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

If you are dealing with an expired BF date due to restoring the claim up to 06/04/CY and now you want to apply the PY Household end date, go to

If you are dealing with a request for restore, go to

Step 2

Check whether the request for restore has been received either before or within 60 days of the Statement of Account (SOA) issue date. For how to do this, use TCM1000042

If the request for restore was received either before the SOA issue date or within 60 days of the SOA issue date, go to

If the request for restore was not received either before the SOA issue date or within 60 days of the SOA issue date, follow the guidance in TCM0136160

  • return to this guidance if you are told to do so
  • go to

Step 3

Check whether the claim was a single or a joint claim. For how to do this use, TCM1000324

If it was a single claim and the household ended in CY, follow the guidance in TCM0262260

If it was a single claim and the household ended in PY, go to

If it was a joint claim

  • make a note if the household ended in CY or PY
  • go to

Note: If the claimant has previously been part of a joint claim and is now a single claimant or intends to make a single claim, personal information from up to the date of the end of joint claim will be issued to both claimants during the renewal period.

If the customer has indicated in the correspondence that this may put them at risk of domestic violence,

  • set the manual correspondence marker, for how to do this follow the guidance in TCM1000063
  • action the household breakdown, if applicable. For how to do this, follow the guidance in TCM0036120
  • set the retained domestic violence household note. For how to do this, follow the guidance in TCM0154040

Step 4

Check if we have issued separate declarations to each claimant. For how to do this, use TCM1000010

If you are dealing with a request for restore and separate declarations have been issued to each customer, go to

If you are dealing with a request for restore and separate declarations have not been issued to each customer, go to

Step 5

If the household ended in CY, go to

If the household ended in PY, go to

Step 6

If the CY household ended before 1SD, go to

If the CY household ended after 1SD

  • restore the claim up to the CY household end date. For how to do this, use TCM1000460
  • update household notes
  • take no further action.

Step 7

Check if the PY award is finalised. For how to do this, use TCM1000025

If the PY award is finalised

then, if you can make the change

  • go to

If the PY award is not finalised, go to

Step 8

Check how many Annual Declarations have been received. For how to do this, use TCM1000049.

If only one reply has been received, go to

If two replies have been received, go to

Step 9

Check when the S17 was issued. For how to do this, use TCM1000104

If the CY household ended before the S17 was issued, go to

If the CY household ended after the S17 was issued, go to

Step 10

Restore the claim up to the CY household end date. For how to do this, use TCM1000460

  • mark as not served. For how to do this, use TCM1000103
  • update household notes. For how to do this, use TCM1000001
  • take no further action.

Step 11

  • update the income of the customers who have provided their details. For how to do this use, TCM1000016.
  • change the estimated or system estimated figures for the other customer to ‘actual’
  • restore the claim up to the CY household end date. For how to do this, use TCM1000460
  • update household notes. For how to do this, use TCM1000001
  • take no further action.

Step 12

If the HHBD was in CY

  • update the income for both customers. For how to do this, use TCM1000016
  • restore the claim up to the CY household end date. For how to do this, use TCM1000460
  • update household notes. For how to do this, use TCM1000001
  • take no further action.

If the HHBD was in PY

  • update household notes. For how to do this, use TCM1000001
  • take no further action.

Step 13

If the Household ended in CY

  • update the income of the customers who have provided their details. For how to do this use, TCM1000016
  • change the estimated or system estimated figures for the other customer to ‘actual’
  • restore the claim up to the CY household end date. For how to do this, use TCM1000460
  • update household notes. For how to do this, use TCM1000001
  • take no further action.

If the Household ended in PY,

  • update household notes. For how to do this, use TCM1000001
  • take no further action.

Step 14

If the HHBD was in PY and you are dealing with a joint claim

  • update ‘S’ income in correction to either ‘E’ or ‘A’. For how to do this, use TCM1000202
  • set the manual correspondence marker. For how to do this, use TCM1000063
  • set the ‘Inhibit’ marker. For how to do this, use TCM1000173
  • restore the claim to 06/04/CY. For how to do this, use TCM1000460
  • suspend payments. For how to do this, use TCM1000232
  • set a two day BF date
  • update household notes with the message SA66 from TCM0172020. For how to do this, use TCM1000001
  • take no further action.

If you are dealing with a single claim

  • update the income provided by the customer. For how to do this, use TCM1000202
  • set the manual correspondence marker. For how to do this, use TCM1000063
  • set the ‘Inhibit’ marker. For how to do this, use TCM1000173
  • restore the claim to 06/04/CY. For how to do this, use TCM1000460
  • suspend payments. For how to do this, use TCM1000232
  • set a two day BF date
  • update household notes with the message SA66 from TCM0172020. For how to do this, use TCM1000001
  • take no further action.

Step 15

Apply the correct PY household end date in the correction screen

  • remove the ‘Inhibit’ marker. For how to do this, use TCM1000173
  • remove the payment suspension. For how to do this, use TCM1000327
  • remove the manual correspondence marker. For how to do this, use TCM1000063
  • update household notes with the message SA67 from TCM0172020. For how to do this, use TCM1000001

then

If the household breakdown was for a single claim, take no further action.

If the household breakdown was for a joint claim, go to

Step 16

Mark as not served. For how to do this, use TCM1000103