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HMRC internal manual

Tax Credits Manual

Miscellaneous (E to O): No trace of claim (Info)

Page archived 17/08/2016

Use this guidance if you’re having difficulty finding a tax credit claim on the computer and you’re dealing with

  • a phone query
  • correspondence.

This guidance is for staff in

  • Tax Credit Office (TCO)
  • Contact Centres.

There is an action guide for this subject, select TCM0136580 to access it