Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

Specialist areas: Rapid Data Capture: Rapid Data Capture - post handling (Info)

Post received at the RDC Processing Centre at Netherton is sorted by Aspire staff. HMRC staff in Netherton receive the post sorted and separated, but not date stamped, into the following

  • claims with attachments
  • claims with an attached form TC600A. This includes claims

    • with more than one form TC600A
    • received with a form TC600A but the barcodes don’t match
    • received with a form TC600A but the barcode is damaged and the two forms can’t be linked and scanned together
  • special needs claims
  • correspondence (including TC600A forms received without a claim form)
  • claims made on previous versions of the claim pack
  • other claims without attachments.

Claims with attachments

Claims with attachments aren’t processed through the Rapid Data Capture (RDC) scanner and therefore, the claims are kept with the attachments and passed to you in date order. You must consider

  • whether you can process these claims without the attachments

or

  • whether the claims will need to be manually captured

If there’s an attachment that relates to an outstanding Disability Living Allowance (DLA) / Personal Independence Payment (PIP) claim for a child in the family or the customer or their partner, the claim will need to be manually captured and the information that DLA / PIP has been claimed will need to be entered in the Application Notes field in Function CAPTURE APPLICATION.

Note: From 08/04/13 Personal Independence Payment (PIP) will be introduced as a replacement for DLA for customers of working age (16-64 years of age). PIP will be made of 2 elements consisting of daily living and mobility and 2 levels of rates which are standard or enhanced. Customers under 16 and over 65 years old will remain on DLA.

Claims with an attached TC600A

Most claims with an attached form TC600A are scanned. However, it’s necessary to manually capture claims that have

  • more than one form TC600A attached
  • a form TC600A attached but the barcodes don’t match
  • a form TC600A attached but the barcode is damaged and the two forms can’t be linked and scanned together.

Special needs claims

Large print claims don’t go through the RDC scanner and claims in the Welsh language mustn’t be scanned. ASPIRE will send you claims of this type for you to consider where these claims need to be sent for processing.

Correspondence

You’ll receive all correspondence unstamped. You must consider where to send the correspondence for processing.

Other claims without attachments

Claims without attachments and those that aren’t recognised as being special needs are scanned.

All claims and correspondence passed to you by Aspire will still be in the original envelope.

Claims received at Netherton will have been date stamped by other Government departments, such as Department for Work and Pensions (DWP) or Department for Social Development (DSD). The date on which the claim was received in DWP or DSD should be used as the date of receipt for tax credits.

There is an Action Guide for this subject, select TCM0298220 to access it