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HMRC internal manual

Tax Credits Manual

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HM Revenue & Customs
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Renewals - work lists (Unfinalised): Unfinalised S17 work list - Man Fin and Man Fin & Ren

Version 1.0

Changes to previous version - amended guidance. Replaces ‘Unfinalised S17 Work List: Man Fin (AG)’ and ‘Unfinalised S17 Work List: Man Fin & Ren (AG)’.

Checklist

Before you follow this guidance, make sure

  • you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you’re in the correct MU. Use TCM0322460 for the correct MU number.

Background

A work list item will populate the Unfinalised S17 work list when the customer hasn’t returned their Annual Declaration by the 1st Specified Date (1SD) and there’s a reason why the tax credits computer can’t process the renewal to finalise PY (Previous Year).

  • For auto-renewal cases, the tax credits computer can’t finalise the case.
  • For reply-required cases, the tax credits computer will terminate the claim but is unable to finalise PY.

The system functionality that automatically finalises PY is switched off on 25 March. After 25 March, as the tax credits computer can’t automatically finalise PY, this has to be done manually.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Access the ‘Unfinalised S17’ work list. Follow the guidance in TCM0270100 and return to this guidance, if applicable.

If you did note an Appeal marker in TCM0270100, go to .

If you didn’t note an Appeal marker in TCM0270100, go to .

Step 2

Determine whether the Annual Declaration is Reply Required or Auto Renewal S17. For how to do this, use TCM1000204.

Note: When the appeal has been resolved. the Appeals team will ‘Finalise’ the PY award.

If the Annual Declaration was Auto Renewal, go to .

If the Annual Declaration was Reply Required, take no further action.

Step 3

Check if there’s CY entitlement. For how to do this, use TCM1000229.

If there is any CY entitlement and you noted an appeal marker in TCM0270100, go to .

If there isn’t any CY entitlement and you noted an appeal marker in TCM0270100, go to .

Step 4

Renew CY without finalising PY. For how to do this, use TCM1000149 

Note: when the Appeal has been resolved the Appeals team will ‘Finalise’ the PY award.

then

  • go to .

Step 5

Determine whether the work list item is a Reply Required or Auto Renewal S17. For how to do this, use TCM1000204.

If the Annual Declaration was Auto Renewal, go to .

If the Annual Declaration was Reply Required, go to .

Step 6

Finalise the PY award and renew the CY award on the tax credits computer. For how to do this, use TCM1000017 

then

  • go to .

Step 7

Finalise the PY award on the tax credits computer. For how to do this, use TCM1000205 

Note: The customer hasn’t returned their Annual Declaration. Therefore, don’t renew CY.

then

  • go to .

Step 8

Check if the work item is still on the Unfinalised S17 work list. For how to do this, use TCM1000142.

If the work item is no longer visible, go to .

If the work item is still visible

  • transfer it to the ‘Unfinalised S17 Worked and Cleared’ MU. Use TCM0322460 for the correct MU number. For how to do this, use TCM1000023 

then

  • go to .

Step 9

Following your action

  • update Household Notes with the appropriate message - SN15, SN16 or SN19 from TCM0172060. For how to do this, use TCM1000001 

Note: If these Household Notes don’t cover the action you’ve taken, record any additional action using the Renewals & Reminders category.

  • take no further action.