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HMRC internal manual

Tax Credits Manual

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HM Revenue & Customs
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Changes - miscellaneous (G-Z): Notification of an award of disability benefit - child

Checklist

Before you follow this guidance, make sure you

Note: When following TCM0138020 you must ensure you follow TCM0134460 and TCM0134420 when told to.

  • have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • are in the correct MU. Use TCM0322460 for the correct MU number
  • have access to the Benefit Entitlement Reviewer role of Access to DWP Data (ADD)
  • have access to the Controlled Access Folder (CAF) for the Disability team.

Note: The CAF contains all the forms and spreadsheets needed when following this guidance.

Reasons not to follow this guidance

  • you are dealing with a Work Area Mailbox (WAM) referral or a Physical Change of Circumstances (PCofC) that refers to an adult.
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Background

For information regarding disabled children and qualifying disability benefits, consider the following guidance

For information on the qualifying criteria for the disability /severe disability element, consider the following guidance

  • TCM0122040 for eligibility to the disability element
  • TCM0122100 for eligibility to the severe disability element
  • TCM0320100 for eligibility to child disability element
  • TCM0320400 for eligibility to child severe disability element.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

If you are working an appeal letter, go to .

If you are working a WAM referral or a PCofC and it shows a future date for a claim to a disability benefit, go to .

If you working a future change expired action date, go to .

If you are working a WAM referral or a PCofC, go to .

If you are working a WAM referral or a PCofC and states that the child is visually impaired or blind go to .

If the customer has provided evidence of an award to a disability benefit for the child or young person, go to .

If the customer has provided the certification of visual impairment go to .

If you are working a reply from DWP about an award of disability benefit for a child or young person, go to .

If you are working a reply from DWP and there is no award of disability benefit for a child or young person, go to .

If you are working expired action date, go to .

Step 2

Send the case papers with a form MS200 (This content has been withheld because of exemptions in the Freedom of Information Act 2000)  (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .

  • update house hold notes with the message DD53 from TCM0156080. For how to do this, use TCM1000001 
  • take no further action.

Step 3

Check the WAM or PCofC for the date the customer has stated that the child or young person will be claiming or entitled to a disability benefit.

If the date provided is 2 weeks or more from the date of working

  • issue the future change letter from the CAF to the customer
  • update Household Notes with the message DD51 from TCM0156080. For how to do this, use TCM1000001 
  • send any correspondence to storage. Follow the guidance in TCM0074140 
  • take no further action.

If the date provided is less than 2 weeks from the date of working

  • update Household Notes with the message DD52 from TCM0156080. For how to do this, use TCM1000001 
  • set an action date for date of change
  • place the case papers on the front line mangers (FLM) desk to put in BF
  • take no further action.

Step 4

Before you process the WAM or PCofC follow the guidance in TCM0138020.

Then if you can return to this guidance, go to .

Step 5

Check for any of the following special needs markers. For how to do this, use TCM1000127.

  • Braille’
  • ‘Welsh’
  • ‘Audio’
  • ‘Large Print’

If there is a special needs marker

  • make a note that the customer requires their correspondence in a particular format
  • go to .

If there is no special needs marker, go to .

Step 6

Access ADD and check for a disability benefit for the child or young person. For how to do this, use TCM1000014.

Note: If you have access to Common Enquiry Service (CES) this can be used as an alternative to ADD, or to check any discrepancies between ADD and the information provided by the customer.

If Add shows a disability benefit, go to .

If Add does not show a disability benefit and you are not working an expired action date, go to .

Step 7

Check the ADD history screen. For how to do this, use TCM1000014.

If the ADD history screen shows a disability benefit

  • make a note of your findings
  • go to .

If the ADD history screen does not show a disability benefit and you are not working an expired action date, go to .

If the ADD history screen does not show a disability benefit and you are working an expired action date, go to .

Step 8

  • issue TC1227 to the customer

Note: You will need to check your notes to make sure that if the special needs or Welsh marker is set. The correspondence is sent out in the correct format.

  • update Household Notes with the message DD46 from TCM0156080. For how to do this, use TCM1000001 
  • update the stats sheet from the CAF
  • set an action date for 30 days to await a reply
  • place the case papers on the FLM desk to put in the BF
  • take no further action.

Step 10

Using ADD, obtain the following start dates and notification dates.

Note: If the customer has mentioned on the WAM of PCofC that child or young person is in receipt of DLA Higher Care Component (HCC) you will also need to check the start and notification date.

  • of the disability benefit
  • of any DLA HCC

then

  • make a note of your findings

If the notification date is not shown on ADD

  • accept the notification date shown on the WAM or the PCofC
  • go to .

If the notification date shown on ADD does not match that on the WAM or PCofC,

  • accept the notification date shown in ADD
  • go to .

Step 11

Using ADD check for an award of a disability benefit for the child or young person. For how to do this, use TCM1000014.

Note: If you have access to Common Enquiry Service (CES) this can be used as an alternative to ADD, or to check any discrepancies between ADD and the information provided by the customer.

If ADD does show the same award date as the customer award notice, go to .

If ADD does not show the same award date as the customer award notice, go to .

Step 12

  • contact DWP for confirmation of the start date

Note: The DWP contact form and instructions on completing it can be found in the CAF.

  • place the case papers on the front line mangers (FLM) desk
  • take no further action.

Step 13

Access NTC and enter the disability start date for the appropriate child or young person. For how to do this, use TCM1000219.

If you have paid all the arrears due for the child or young person,

  • update house hold notes with the message DD42 from TCM0156080. For how to do this, use TCM1000001 
  • go to .

If you have paid all the arrears due for the child or young person but have only backdated one month,

  • update house hold notes with the message DD43 from TCM0156080. For how to do this, use TCM1000001 
  • go to .

Step 14

If you are working a WAM

  • save the WAM referral into the CAF
  • update the stat sheet found in the CAF
  • take no further action.

If you are working a PCoC

  • print out and complete the PA sheet from the CAF
  • attach the PA sheet to the PCoC
  • send any correspondence to storage. Follow the guidance in TCM0074140 
  • take no further action.

Step 15

  • issue TC1229 to the customer

Note: You will need to check your notes to make sure that if the special needs or Welsh marker is set. The correspondence is sent out in the correct format.

  • update Household Notes with the message DD47 from TCM0156080. For how to do this, use TCM1000001 
  • print out and complete the PA sheet from the CAF
  • update the Yield sheet from the CAF
  • send any correspondence to storage. Follow the guidance in TCM0074140 
  • take no further action.