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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

Specialist areas - Bank Liaison: Bank Liaison Team (Introduction)

The Bank Liaison Team is part of the TCO and is responsible for

  • tracing a BACS payment of tax credits that has been paid to the customer, but hasn’t been received in their bank or building society account
  • dealing with a foreign bank account when

    • the customer wants their payments of tax credits paid into their foreign bank account
    • the customer wants their payments of tax credits to stop being paid into their foreign bank account
    • payments of tax credits haven’t been paid into the customer’s foreign bank account for a considerable time
    • a payment of tax credits paid in to the customer’s foreign bank account has been rejected
  • trying to obtain a valid bank or building society account for the customer from their bank or building society
  • where a BACS payment of tax credits has been paid into an incorrect bank or building society account, trying to get the customer’s bank or building society to

    • return the payment to the TCO
    • transfer the payment into the customer’s bank or building society account

    or, where either of those options isn’t possible

    • trying to get the customer of the incorrect bank or building society account to repay the payment of tax credits.

Bank Liaison Team will receive form TC687 from Operations teams and, once the team has investigated the problem, it must update the form and return it to the appropriate Operations team for their information or continued action.