Claims - work lists (VFs - miscellaneous): Verification Failures - inform DWP or Department for Communities (DfC) of award details where there is IS, JSA or ESA interest (Info)
Some Working Tax Credit (WTC) or Child Tax Credit (CTC) claims will have been allocated a Temporary Tax Credit Reference Number. Some of these cases may subsequently fall onto the Verification Failures work list.
Note: A Temporary Tax Credit Reference Number is made up of two letter Os and then six numbers and a space at the end. For example, ‘OO123456 ’.
If the customer or their partner has an interest in Income Support (IS), Jobseeker’s Allowance (JSA) or Employment and Support Allowance (ESA), the Department for Work and Pensions (DWP) or Department for Communities (DfC) needs to be made aware of the customer’s tax credits interest.
In these cases, the Specialist Trace Unit (STU) will have made DWP or DfC aware of tax credits interest. However, award information will still need to be provided once the claim is at ‘Award Issued’ status.
This information must be passed to DWP or DfC on cases that have an IS, JSA or ESA interest only.
There is an Action Guide for this subject, select TCM0080300 to access it.