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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Stopping tax credits: award declaration (general): disregard

Checklist

Before you follow this guidance, make sure you

  • you follow the guidance in TCM0346560
  • you have the correct user roles to follow this guidance.
  • you are in the correct MU. Use TCM0322460 for the correct MU number.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Check if the work list reason is ‘ceased joint reply’ or ‘ceased joint income’. For how to do this, use TCM1000004.

If the work list reason is ‘Ceased Joint Reply’ or ‘Ceased Joint Income’, go to .

If the work list reason is not ‘Ceased Joint Reply’ or ‘Ceased Joint Income’, go to .

Step 2

Disregard the Award Declaration. For how to do this use, TCM1000580.

If there was a ‘Supersede’ message, go to .

If there was not a ‘Supersede’ message

  • update Household Notes with the relevant message for the action you have taken, for how to do this use TCM1000001
  • take no further action

Step 3

Check if the updated declaration has been received. For how to do this, use TCM1000587.

If the updated declaration has been received

  • update Household Notes with the relevant message for the action you have taken, for how to do this use TCM1000001
  • take no further action

If the updated declaration has not been received, go to .

Step 4

Capture the Award Declaration using the information from the declaration that you have just disregarded. For how to do this, use TCM1000600

  • update Household Notes with the relevant message for the action you have taken, for how to do this use TCM1000001
  • take no further action

Step 5

If this is a joint claim

  • disregard the Award Declaration, for how to do this use TCM1000580
  • go to .

If this is a single claim, follow the guidance in TCM0370360.

Step 6

Check if the Award Declarations have been issued to the customers separately. For how to do this, use TCM1000571

If the Award Declarations have been issued separately, go to .

If the Award Declarations have not been issued separately, go to .

Step 7

Mark the award declaration as not served. For how to do this, use TCM1000575

  • go to .

Step 8

Check if there is an entry on the Unprocessed IYS17 work list. For how to do this, use TCM1000582.

If there is an entry on the ‘Unprocessed IYS17 work list’

  • set an action date of the next day. For how to do this, use TCM1000008
  • transfer the worklist item to the worked and cleared MU. For how to do this use TCM1000023
  • no further action

If there is not an entry on the ‘Unprocessed IYS17 work list’

  • update Household Notes with the relevant message for the action you have taken, for how to do this use TCM1000001
  • take no further action