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HMRC internal manual

Tax Credits Manual

NTC listings (miscellaneous): NTC listing - PXCE listing - Netherton only (AG)

To deal with a scanned image that doesn’t show on the tax credits computer, consider steps 1 to 5.

Step 1

Use Function NTC WORKLISTS LISTING

  • select the PXCE Listings work list from the Listing Type drop down menu
  • select the office or unit you want from the Selection drop down menu, if the one you want isn’t already displayed. The screen will be redisplayed with the entries currently on the work list
  • print a copy of the work list entries
  • go to Step 2.

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Step 2

Access the Tower where the image has been stored and enter the relevant details - for example, NINO, surname, date of birth, date of claim to trace and retrieve the claim

  • when the claim has been traced and retrieved, go to Step 3.

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Step 3

Obtain a printout of the claim

  • write on the claim in red ink the received date

Note: This received date is the Rapid Data Capture (RDC) scanned date shown on the print out of the work list entries.

then

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Step 4

Use Function NTC WORKLISTS LISTING

  • select the PXCE Listings work list from the Listing Type drop down menu
  • select the office or unit you want from the Selection drop down menu (if the one you want isn’t already displayed). The screen will be redisplayed with the entries currently on the work list
  • ‘double click’ the work item you are working on
  • set an action date

Note: Your manager will provide you with the action date.

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Step 5

Send the printout of the claim form and any attachments to the Intelligent Manual Capture Team.