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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check if the recovery of an overpayment has been suspended due to the debt being transferred to the Department for Work and Pensions (DWP) for collection

Step 1

On the ‘Function Menu’

  • select ‘View Overpayment’. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘View Overpayment’ screen, go to .

If you are taken to the ‘Select Individual’ screen

  • select the relevant individual
  • select ‘OK’

If you are taken to the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’ – this will take you to the ‘View Overpayment’ window

then

  • go to .

Step 2

In the ‘View Overpayment’ screen

  • select ‘Details’ pushbutton. You will be taken to the appropriate screen detailing the recovery details

If you are taken to the ‘View Overpayments – Direct’ screen, go to .

If you are taken to ‘View Overpayment – Cross Year’ screen or the ‘View Overpayment – In Year’ screen

  • take no further action.

Step 3

If ‘Pending Transfer to DWP’ is displayed in the ‘Suspension Reason’ box, this indicates that the overpayment is waiting to be transferred to DWP for collection.

  • take no further action.

If ‘Pending Transfer to DWP’ is not displayed, this indicates that there is no overpayment waiting to be transferred to DWP for collection.

  • take no further action.