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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to read information provided on an E Form

Version 1.0

Changes to previous version - new guidance

Step 1

If the form is an E401, go to .

If the form is an E402, go to .

If the form is an E403, go to .

If the form is an E411, go to .

If the form is an E001, go to .

If the form is a UK-PL E Form, go to .

Step 2

Note: The OMS authority will complete Part B of this form in response to the enquiries. Part A will have been completed by the Child Benefit or Tax Credit Office.

  • go to .

Step 3

Part B - this will have been completed by the OMS authority in response to the Child Benefit or Tax Credit Office enquiries

  • Box 6 - this box will be completed for the family members mentioned in Box 4
  • part 6.1 - shows the surname, forenames, dates of birth and relationship to the person mentioned in Box 1 of all confirmed children mentioned in Box 4
  • part 6.2 - is completed if the family members live at an address other than that stated in parts 2.5 and 3.5
  • go to .

Step 4

Box 7 - this box will not be completed as it is only used if information has been requested by a Danish, Icelandic or Norwegian institution

  • go to .

Step 5

Box 8 - this box will be completed by the OMS authority

  • part 8.1 - shows the name and address of the responding authority
  • part 8.2 - shows the official stamp of the responding authority
  • part 8.3 - shows the date the form was completed
  • part 8.4 - shows the signature of the person who has responded
  • return to the guidance you were previously following.

Step 6

Note: The OMS authority will complete Part B of this form in response to the enquiries. Part A will have been completed by the Child Benefit or Tax Credit Office.

  • go to .

Step 7

Part B - this will have been completed by the educational establishment mentioned in Box 3 in response to the Child Benefit or Tax Credit Office enquiries

Box 4

  • part 4.1 - shows the date the young person has attended the educational establishment
  • part 4.2 - shows the dates the school year started and finished
  • part 4.3 - shows the type of school and the form of study which the young person is undertaking
  • part 4.4 - shows the date when the education is expected to finish
  • part 4.5 - shows how many hours are undertaken as study and how many days a week these hours are spread over
  • part 4.6 - shows how many hours are undertaken for homework
  • go to .

Step 8

Box 5 - this box will not be completed as this is only used if information has been requested by an authority in the Czech Republic, France, Latvia, Luxembourg or the Netherlands

  • go to .

Step 9

Box 6 - this box will not be completed as this is only used if information has been requested by an authority in Germany and the course is less than 10 hours a week

  • go to .

Step 10

Box 7 - this box is completed by the educational establishment

  • part 7.1 - shows the name of the responding institution
  • part 7.2 - shows the address of the responding institution
  • part 7.3 - shows the official stamp of the responding institution
  • part 7.4 - shows the date the form was completed
  • part 7.5 - shows the signature of the person who has responded
  • return to the guidance you were previously following.

Step 11

Note: The OMS authority will complete Part B of this form in response to the enquiries. Part A will have been completed by the Child Benefit or Tax Credit Office.

  • go to .

Step 12

Part B - this will be completed by the body responsible for the apprenticeship in response to the Child Benefit or Tax Credit Office enquiries

Box 4 - this box shows information relating to the young person attending an apprenticeship

  • part 4.1 - shows the date the person mentioned in Box 2 has been undertaking an apprenticeship
  • part 4.2 - shows either the number of days or hours a week the person is undertaking apprenticeship and the expected date of completion
  • part 4.3 - shows whether the apprentice is receiving an apprenticeship or wage allowance or other benefits. If the apprentice is not receiving an apprenticeship or wage allowance or other benefits, it will show the net or the gross amounts and whether this is paid weekly or monthly
  • part 4.4 - shows the name of the place of work
  • part 4.5 - shows the name of the person or institution responsible for the apprenticeship
  • part 4.6 - shows the address of the person or institution named in part 4.5
  • part 4.7 - shows the official stamp of the person or institution named in part 4.5
  • part 4.8 - shows the date the form was completed
  • part 4.9 - shows the signature of the person who has responded
  • go to .

Step 13

Box 5 - this box will be completed if the responding institution is French

  • part 5.1 - shows the name of the body responsible for supervising the apprenticeship
  • part 5.2 - shows the address of the person or institution named in part 5.1
  • part 5.3 - shows the official stamp of the person or institution named in part 5.1
  • part 5.4 - shows the date the form was completed
  • part 5.5 - shows the signature of the person who has responded
  • return to the guidance you were previously following.

Step 14

Note: The OMS authority will complete Part B of this form in response to the enquiries. Part A will have been completed by the Child Benefit or Tax Credit Office.

  • go to .

Step 15

Part B - this will have been completed by the OMS in response to the Child Benefit or Tax Credit Office enquiries

Box 6 - this box will be completed for the person mentioned in Box 2

  • part 6.1 - shows whether the person mentioned in Box 2

    • was employed for the period requested in part 2.5
    • was not employed for the period requested in part 2.5
  • part 6.2 - shows whether the person mentioned in Box 2

    • is entitled to family benefits and the amount of family benefits paid
    • is not entitled to family benefits
    • has not submitted a claim
  • part 6.3 - shows the income of the person or persons mentioned in Boxes 2 and 3
  • go to .

Step 16

Box 7 - this box shows the family benefit information referred to in Box 6 for each family member including the

  • surname
  • forenames
  • date of birth
  • relationship
  • place of residence. It may also include a breakdown by family member of the type of benefit, amount and frequency
  • go to .

Step 17

Box 8 - this box is completed for the person named in Box 2 if family benefits were paid by an employer in the country of residence

  • part 8.1 -shows the name of the employer of the person mentioned in Box 2
  • part 8.2 - shows the address of the employer mentioned in part 8.1
  • part 8.3 - shows the official stamp of the employer
  • part 8.4 - shows the date the form was completed
  • part 8.5 - shows the signature of the person who has responded
  • go to .

Step 18

Box 9 - this box shows the name, address and reference number of the office responding to the enquiries

  • part 9.1 - shows the OMS department responding to the enquiries
  • part 9.2 - shows the address of the department
  • part 9.3 - shows the file or reference number of the customer in the OMS
  • part 9.4 - shows the official stamp of the OMS department which is responding to the enquiries
  • part 9.5 - shows the date of the response
  • part 9.6 - shows the signature of the person who has responded
  • return to the guidance you were previously following.

Step 19

Note: The OMS authority will complete Part B of this form in response to the enquiries. Part A will have been completed by the Child Benefit or Tax Credit Office.

  • go to .

Step 20

Part B - this will have been completed by the OMS in response to the Child Benefit or Tax Credit Office enquiries

Box 13 - this box will be completed if the OMS can respond to the request for information and shows the date the Child Benefit or Tax Credit Office requested the information. It will be ticked if the OMS can respond and shows that they are enclosing.=

  • at part 13.1 - the following forms
  • at part 13.2 - the following documents
  • at part 13.3 - the following information

Note: The relevant form, document or information will be enclosed.

  • go to .

Step 21

Box 14 - this box will be completed if the OMS is unable to respond to the request for information and shows the date Child Benefit or Tax Credit Office requested the information. It will be ticked if the OMS cannot respond and shows that they cannot enclose

  • at part 14.1 - the following forms
  • at part 14.2 - the following documents
  • at part 14.3 - the following information

and list the form, document or information which was requested

  • part 14.4 - shows the reasons why the OMS are unable to send the requested information
  • go to .

Step 22

Box 15 - this box is completed if there is any miscellaneous information the OMS has provided

  • go to .

Step 23

Box 16 - this box acknowledges receipt of a change of circumstances if it has been notified in Box 10

  • go to .

Step 24

Box 17 - this box will be completed by the OMS authority responding to the enquiry

  • part 17.1 - shows the OMS department which has responded
  • part 17.2 - shows the identification number of the authority which has responded
  • part 17.3 - shows the address of the department
  • part 17.4 - shows the official stamp of the OMS department which has responded
  • part 17.5 - shows the date of the response
  • part 17.6 - shows the signature of the person who has responded
  • return to the guidance you were previously following.

Step 25

Note: The OMS authority will complete Part B of this form in response to the enquiries. Part A will have been completed by the Child Benefit or Tax Credit Office.

  • go to .

Step 26

Part B - this will have been completed by the Polish authorities in response to the Child Benefit or Tax Credit Office enquiries

Box 10 - this box will show the verified family members mentioned in Box 5

  • part 10.1 - shows the surname, forenames, dates of birth and relationship to the person mentioned in Box 1 of all family members mentioned in Box 5 who have been confirmed
  • part 10.2 - will be completed if the family members live at an address other than that stated in parts 3.5 and 4.6
  • go to step 27.

Step 27

Box 11 - this box will be completed with information regarding employment and family benefits paid in Poland

  • part 11.1 - shows the period mentioned in Box 6 and whether this was paid to either

    • the person in Box 3

    or

    • the person in Box 4

and shows if the person

* worked in Poland for the period stated
* did not work in Poland for the period stated
  • part 11.2 - shows the period of family benefits paid and whether this relates to

    • the person in Box 3
    • the person in Box 4

and shows if the person

* is entitled to family benefits in Poland for the children mentioned in Box 10
* the amount of family benefit paid, if applicable
* is not entitled to family benefits and lists the reasons why
* has not submitted a claim
  • go to .

Step 28

Box 12 - this box will be completed if further information for any family members was requested

  • part 12.1 - shows the name of the family member, the kind of family benefit in payment, and the amount and periods of payment
  • go to .

Step 29

Box 13 - this box will be completed if the UK authorities offered reimbursement

  • part 13.1 - this will be ticked if reimbursement is being requested

    • shows the amount of the reimbursement required and the periods for which reimbursement is needed
    • shows the name and full address of the Polish authority requesting reimbursement
    • ticked if reimbursement is not needed
  • part 13.2 - this will be completed if the Polish authority is unable to provide the information requested and will tick the box and provide the reason why when this applies to

    • an E401 certificate
    • an E411 certificate
  • go to .

Step 30

Box 14 - this box will be completed if any miscellaneous information was requested or is being provided

  • go to .

Step 31

Part C is for the UK to complete. This will have been completed by Child Benefit or Tax Credit Office when the form was issued and the relevant Polish authority responded

  • return to the guidance you were previously following.