Miscellaneous: C to D: resolve DWP alert type 3064 - date of death (Info)
This alert is created when there is a date of death held by Department for Work and Pensions (DWP) or Department for Communities (DfC) and there is no date of death held on the tax credits computer. Alternatively, the date of death held on the tax credits computer is different to that held by DWP or DfC.
Where details of a tax credits customer have been passed over to DWP or DfC and there is a date of death held by DWP or DfC for that customer, DWP or DfC would return these details to the Tax Credit Office (TCO) as a DWP alert.
TCO staff will need to investigate and where necessary amend the computer records accordingly.
Note: Direct access to DWP’s Customer Information System (CIS) will be required to view the Alerts. CIS can also be used to view DWP or DfC information in the same way that the Access to DWP Data (ADD) system is used.
There is an Action Guide for this subject, select TCM0134700 to access it