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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
, see all updates

Extra information: glossary: V

Valuable item

Valuable items are anything the customer has sent to us that they want back. The following items are treated as valuable items

  • adoption certificates
  • bank books
  • bank cards
  • bank drafts
  • birth certificates
  • building society books
  • cash
  • cashcheques made out to
    • customer
    • HMRC
    • DWP or DSD
  • change of name deed
  • cheques
  • Coroner’s report
  • credit cards
  • death certificates
  • Decree absolute
  • Decree nisi
  • marriage certificate
  • mortgage certificates
  • National Savings certificates
  • non-UK certificate
  • nursery education vouchers
  • Order Books
  • payable orders made out to
    • customer
    • HMRC
    • DWP or DSD
  • payment card
  • postage stamps unused
  • road fund tax disc
  • stocks and shares certificates
  • sub-contractor vouchers
  • unit shares
  • valid travel tickets or warrants.

Verification failure

Details entered on to the tax credits computer are verified by the computer to confirm that the information

  • is in the correct format
  • matches details already held on the computer
  • matches details on other related computers

When the tax credits computer identifies a discrepancy these are known as verification failures.

These failures are entered on the Verification Failures work list.

The tax credits computer will also identify details that require a manual review - for example, residency queries. These cases will also be entered on the work list.

Visually Impaired Media Unit

The Visually Impaired Media Unit (VIMU) offers a service that can translate all HM Revenue & Customs (HMRC) leaflets or written material into Braille, Large Print or on to Audiotape or CD ROM.

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