Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Finalised only

Version 1.0

Changes to previous version - amended guidance. Replaces ‘Unprocessed S17 Work List: Finalised Only (AG)’.

Checklist

Before you follow this guidance, make sure

  • you follow the guidance in TCM0138020 
  • you follow the guidance in TCM0262120 
  • you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you’re in the correct MU. Use TCM0322460 for the correct MU number.

Background

These worklist items populate for cases that have ended in Previous Year (PY), so have no Current Year (CY) entitlement, and have already Finalised but then a paper declaration has been captured by Rapid Data Capture (RDC).

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Check and make a note of the creation date and reasons for the work list item. For how to do this, use TCM1000004.

If the work list item is Finalised only, go to .

If the work list item is for any other reason, follow the guidance TCM0272480.

Step 2

Check and make a note of any benefit or income details that have been provided on the declaration. For how to do this, use TCM1000011 

  • go to .

Step 3

Check if the PY-1 button is unavailable.

If the PY-1 button is unavailable, go to .

If the PY-1 button is available

  • make a note of any income details that have been provided for PY-1
  • go to .

Step 4

Compare the details on the Annual Declaration with the figures on the computer system (for PY and PY-1, if applicable). For how to do this, use TCM1000012.

If the figures are identical 

  • update Household Notes with the note SO02 from TCM0172060. For how to do this, use TCM1000001 
  • go to .

If the figures aren’t identical, go to .

Step 5

Update the income/ benefit screen in function ‘Correction’ with the correct information obtained from the annual declaration. For how to do this, use TCM1000016.

Note: The change received date will be the creation date noted in .

If you were presented with an S18 refinalisation message, go to .

If you weren’t presented with an S18 refinalisation message 

  • update Household Notes with the note SO01 from TCM0172060. For how to do this, use TCM1000001 
  • go to .

Step 6

Check if the change can be made. Follow the guidance in TCM0042260 and then return to this guidance.

If you are directed to make the change 

  • continue to process the change
  • go to .

If you aren’t directed to make the change 

  • don’t continue to process the change
  • go to .

Step 7

Check if the work item is still on the Unprocessed S17 work list.

If the work item isn’t still on the work list, take no further action.

If the work item is still on the work list with the reason ‘Finalised’ only or ‘Finalised’ plus any other reason, transfer the work item to the ‘Unprocessed S17 Phase 2 Worked and Cleared’ MU. Use TCM0322460 for the correct MU number. For how to do this, use TCM1000023.