TCM1000269 - How to check if Child Benefit correspondence is open or closed and if the renewal inhibited signal is set

Step 1

Access Child Benefit Service desktop icon

• enter the customer’s NINO in the upper navigation bar and select ‘search’
• check the customer’s name and address in the top left hand corner of the screen to ensure you select the correct customer details
• check ‘account status’ in the top left hand corner of the screen
• status will show as ‘Payment suspended in full’