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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check if Child Benefit correspondence is open or closed and if the renewal inhibited signal is set

Step 1

Using the start menu

  • select ‘My Services’ on the toolbar
  • select the ‘Corporate Services’ folder
  • select the ‘Tax Credits’ folder
  • select the ‘Opstrat Services’ icon twice in quick succession. You will be taken to the ‘HMRC Login’ screen
  • select ‘OK’. You will be taken to the ‘MFS-RENG’ screen
  • select ‘Services’ on the toolbar, followed by the first ‘CBE2’ option containing ‘101280’. You will be taken to the ‘Enter Password’ screen
  • enter your password
  • select ‘Enter’. You will be taken to the ‘Dialogue Menu’ screen

Note: The cursor will already be in the ‘Next Item’ field.

  • enter the customer’s Child Benefit reference number in the ‘Next Item’ field

Note: You must use capitals for the letters within the Child Benefit reference number.

  • place your cursor in the ‘Next Dialogue’ field

Note: You can use the ‘Tab’ key to move your cursor into the appropriate field.

  • enter ‘4’ in the ‘Next Dialogue’ field
  • select the ‘Enter’ key on your keyboard. You will be taken into the customer’s Child Benefit record
  • at the bottom left of the screen you will see the word ‘Corres’

    • where there is a date next to it, the correspondence was opened on that date

    Note: To check if the ‘Renewal Inhibited’ signal has been set, select the ‘Enter’ key on your keyboard. This will display the ‘Award & Issue Details Screen’. If the ‘Renewal Inhibited’ signal has been set, it will display on this screen.

    • where there is no date next to it, the correspondence is closed.