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HMRC internal manual

Tax Credits Manual

How to check if a Child Benefit claim includes bank details

Step 1

Using the start menu

  • select ‘My Services’ on the toolbar
  • select the ‘Corporate Services’ folder
  • select the ‘Tax Credits’ folder
  • select the ‘Opstrat Services’ icon twice in quick succession. You will be taken to the ‘HMRC Login’ screen.
  • select ‘OK’. You will be taken to the ‘MFS-RENG’ screen
  • select ‘Services’ on the toolbar, followed by the first ‘CBE2’ option containing ‘101280’. You will be taken to the ‘Enter Password’ screen
  • enter your password
  • select ‘Enter’. You will be taken to the ‘Dialogue Menu’ screen

Note: The cursor will already be in the ‘Next Item’ field.

  • enter the customer’s Child Benefit reference number in the ‘Next Item’ field

Note: You must use capitals for the letters within the Child Benefit reference number.

  • place your cursor in the ‘Next Dialogue’ field

Note: You can use the ‘Tab’ key to move your cursor into the appropriate field.

  • enter ‘4’ in the ‘Next Dialogue’ field
  • select the ‘Enter’ key on your keyboard. You will be taken into the customer’s Child Benefit record
  • at the middle right of the screen you will see bank account details where these have been entered.
  • selecting ‘Enter’ on your keyboard will display the ‘Awards & Issue Details’ screen. This will show if payments are being made into a bank account.