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HMRC internal manual

Tax Credits Manual

How to view Household Account to establish if a manual payment has been issued

Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.

Step 1

On the ‘Function’ menu

  • select ‘View’ from the options available
  • select ‘Household Account’. You will be taken to the key entry data screen
  • enter the customer’s NINO
  • select ‘All’
  • select ‘Postings’
  • select ‘OK’.

If you are taken to the ‘Select Award’ screen

  • select the relevant award
  • go to Step 2 

If you are taken to the ‘View Award Summary’ screen

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Step 2

  • select the award end date for 05-04-2004, to review the year 2003-2004
  • select ‘OK’. You will be taken to the ‘View Award Period Postings’ screen
  • check for one of the following posting types
    • ‘MGPC’ for manual payment for CTC
    • ‘MGPW’ for manual payment for WTC
    • ‘MGPM’ for multiple payments
  • go to Step 3 

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Step 3

If a manual payment has been made

  • check if an amendment has been made
    Note: amendments can be identified by the following ‘Posting Types’
    • ‘AMDC’ for an amendment CTC award
    • ‘AMDW’ for an amended WTC award
  • take no further action.

If a manual payment hasn’t been made

  • select ‘Cancel’
  • repeat the process for each tax year in the ‘View Award Summary’ screen
  • take no further action.