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HMRC internal manual

Tax Credits Manual

Miscellaneous: C to D: resolve DWP alert type 3000 and 3002 - non-match on NINO (Info)

These alerts are generated when a claim has been made for tax credits on a NINO that is dormant, superseded or has been previously deleted. The customer’s details will show a discrepancy when they are received by the Department for Work and Pensions (DWP) and will be returned to Tax Credit Office (TCO) as a DWP alert.

On receipt of these alerts, TCO staff will need to investigate and where necessary amend their records accordingly

  • alert type 3000 is prompted when a customer has previously had two NINOs recorded on Customer Information System (CIS). CIS will close down one of the NINOs, the NINO that has been closed is referred to as a ‘superseded NINO’
  • alert type 3002 is prompted when a tax credits claim is made using a dormant NINO. This is one that relates to someone over the age of 74 who has had no updates to their account for the last nine years.

Note: Direct access to DWP’s Customer Information System (CIS) will be required to view the Alerts. CIS can also be used to view DWP or Department for Communities (DfC) information in the same way that the Access to DWP Data (ADD) system is used.

There is an Action Guide for this subject, select TCM0134660 to access it