This part of GOV.UK is being rebuilt – find out what beta means

HMRC internal manual

Tax Credits Manual

How to issue duplicate or copy notices

Version 2.0

Changes to previous version - amended guidance. Note added regarding ‘copy notices’.

Step 1

On the ‘Function Menu’

  • select ‘Renewal’ on the toolbar
  • select ‘Re-issue Notices’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Individual’ screen

  • select the relevant claim
  • select ‘OK’.

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’.

If you are taken to the ‘Request Re-issue Of Notice’ screen

  • select the notice to be re-issued in the ‘Notice Details’ box

Note: From 6 April 2011, you should only issue a ‘copy’ of an award notice.

Note: You can only re-issue a notice that has already been issued. If the notice does not have an issue date in the ‘Notice Details’ box, it cannot be re-issued. Make sure you are issuing the correct notice by checking the entries in the ‘Issue Date’ and ‘Notice Type’ columns, wherever possible.

Note: From 15 June 2018 some historical NTC notices are no longer available to issue to customers. An unavailable historical notice may be required for an appeal or tribunal, or because the original notice has been lost / damaged, or because another government department has asked for a copy of a notice. The information can only be provided from the customer’s tax credits account, we are unable to send them a duplicate or copy of the original notice. (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

  • select the ‘Copy’ radio button, or in exceptional circumstances (for example, where it is known that no notice was produced by the tax credits computer) the ‘Duplicate’ radio button in the ‘Select Reason for Issue’ field to indicate which type of notice you want to re-issue
  • select ‘OK’.