Stopping tax credits: work lists (unfinalised): manual finalisation
Before you follow this guidance, make sure you
- have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the related links menu.
- are in the correct MU. Use TCM0322460 for the correct MU number.
A work list item will populate the Unfinalised IYS17 work list when the customer has not returned their Award Declaration by the In Year Specified Date (IYSD) and there is a reason why the tax credits computer cannot finalise UY (the tax year in which the UC Start Date minus 1 day falls).
Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.
Access the ‘Unfinalised In Year S17’ work list. Follow the guidance in TCM0354160 and return to this guidance, if applicable.
If you did note an Appeal marker in TCM0354160 go to .
If you did not note an Appeal marker in TCM0354160 go to .
Determine whether the Award Declaration is Reply Required or Auto Finalisation. For how to do this, use TCM1000585.
If the Award Declaration was Auto Finalisation, go to .
If the Award Declaration was Reply Required, take no further action.
Finalise the UY award on the tax credits computer. For how to do this, use TCM1000602
- go to .
Check if the work item is still on the Unfinalised In Year S17 work list. For how to do this, use TCM1000142.
If the work item is no longer visible, go to .
If the work item is still visible
- transfer the work item to the ‘Unfinalised In Year S17 worked and cleared’ MU. Use TCM0322460 for the correct MU number. For how to do this, use TCM1000023
- go to .
Following your action
- update Household Notes with the message TI18 from TCM0174020. For how to do this, use TCM1000001
- take no further action.