TCM1000110 - How to refer a case to the Manual Payments Team

Step 1

Complete the Manual Payment referral form, from SEES

Note: this is the only referral form that should be used 

• complete each box with the required details
• in the address box mark for the attention of the Manual Payments Team
• state that the claim is eligible for restore and the customer was previously on manual payments
• email the Manual payment referral formto the Manual Payments Team.

Note: You will need to obtain the email address relevant to your area.