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HMRC internal manual

Tax Credits Manual

How to refer a case to the Manual Payments Team

Step 1

Complete the Manual Payment referral form, from SEES

Note: this is the only referral form that should be used 

  • complete each box with the required details
  • in the address box mark for the attention of the Manual Payments Team
  • state that the claim is eligible for restore and the customer was previously on manual payments
  • email the Manual payment referral formto the Manual Payments Team.

Note: You will need to obtain the email address relevant to your area.