How to refer a case to the Manual Payments Team
Complete the Manual Payment referral form, from SEES
Note: this is the only referral form that should be used
- complete each box with the required details
- in the address box mark for the attention of the Manual Payments Team
- state that the claim is eligible for restore and the customer was previously on manual payments
- email the Manual payment referral formto the Manual Payments Team.
Note: You will need to obtain the email address relevant to your area.