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HMRC internal manual

Tax Credits Manual

Claims: storage and retrieval: scanned image retrieval - Netherton only (AG)

To retrieve a scanned image, consider steps 1 to 6.

Step 1

Enter your emails and print off the RDC image request form.

Note: The email supporting the request should note the number of requests contained in the email. The turnaround time to complete the retrieval of the scanned image is 72 hours.

  • If the request is for

    • a claim form, go to .
    • an Annual Declaration, go to .

Step 2

Use the Tower system

  • enter the customer’s NINO
  • select [Search]

Note: If there is no trace using the NINO, a search must be made using customer 1’s or customer 2’s name, address, post code and date of birth.

  • identify the scanned image of the claim form that you want to print off
  • print off all the pages that have been requested on the RDC image request form


  • go to .

Step 3

Use the Tower system

  • enter the barcode provided on the RDC image request form
  • select [Search]
  • print off all the pages of the Annual Declaration


  • go to .

Step 4

Reply to the original image request email with ‘Found’ or ‘Not Found’


  • delete the email from your email inbox.

Step 5

Enter the following details of the image request into the Request log

  • date of request
  • NINO (if claim form) or barcode (if Annual Declaration)
  • surname
  • initial
  • whether ‘Found’ or ‘Not Found’
  • who requested the image
  • work area
  • address
  • date returned
  • how many claim forms or Annual Declarations.

Step 6

Send the printed scanned image of the claim form or Annual Declaration to the person who requested the image. Follow the locally held security guidance for transferring paper documents.