Claims: capture (D-K): further information supplied by customer (Info)
You may receive additional information from a customer in connection with a tax credits claim before the claim has been submitted for processing. Such information could be supplied
- in writing
- by phone
- during an interview.
If the request isn’t in writing you should confirm the identity of the caller before disclosing or accepting any information. You can accept all information about the family from either customer 1, customer 2 or a Personal Acting Body. When checking the identity of the caller, follow the guidance in TCM0094120.
Note: If you can’t confirm the identity of the customer you should explain to them that you can’t disclose or accept any information but if they contact you with the missing details you will be able to help them.
There is an Action Guide for this subject, select TCM0064160 to access it