Claims - rejecting: Rejection due to a verification failure (Info)
Tax credits claims that have been sent for processing appear on the Verification Failures work list if a verification failure is found.
A claim should be rejected if, after you have investigated a verification failure, you
- establish that the customer isn’t eligible
- haven’t received a reply to your enquiries within 28 calendar days.
You must use Function REJECT APPLICATION to reject a claim because of a verification failure. In this function, you must select the reasons for the rejection from the options available.
Note: There may be more than one reason why the claim is to be rejected. You must select all the relevant reasons.
Note: If the claim is to be rejected because you haven’t had a response to your enquiries to resolve the verification failure, the reason for the rejection is the verification failure and not the fact that the claim is incomplete. An explanation message can be added to the Rejection Notice to let the customer know the decision is based on the fact that we haven’t had a response to our enquiries.
Note: The Enter Reason for Rejection to be shown on notice field in the Reject Application box, in Function REJECT APPLICATION is for use by Compliance and International teams only. Any entries made in this field are copied onto the Rejection Notice.
There is an Action Guide for this subject, select TCM0070100 to access it