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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Stopping tax credits: work lists (unprocessed): duplicate

Archived 22/07/2016

Checklist

Before you follow this guidance, make sure you

  • follow the guidance in TCM0140020 
  • have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the related links menu.
  • are in the correct MU. Use TCM0322460 for the correct MU number.

Guidance

When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Access the ‘Unprocessed In Year S17’ worklist to determine the reason for the entry. For how to do this, use TCM1000004 

  • make a note of the worklist reason
  • check whether you can work the worklist item. Follow the guidance in TCM0138020 

then, if you are told to return to this guidance

  • go to .

Step 2

What is the reason for the worklist item?

If it is ‘Duplicate’ with ‘SUPSE’ or ‘Duplicate’ with ‘JNT INC’, follow the guidance in TCM0338040.

If it is ‘Duplicate’ only or ‘Duplicate’ with any other work item, go to .

Step 3

Check if the duplicate Award Declaration has the same information as on the original Award Declaration. For how to do this, use TCM1000571 

If the duplicate Award Declaration is blank, go to .

If the duplicate Award Declaration has different information than the original Award Declaration, go to .

If the duplicate Award Declaration has the same information as the original Award Declaration, go to .

Step 4

Check ‘Household Notes’ to determine if there is any reason to doubt the information given on the original Award Declaration. For how to do this, use TCM1000067.

If there is a reason to doubt the information given on the original Award Declaration, go to .

If there is no reason to doubt the information given on the original Award Declaration, go to .

Step 5

Follow the guidance in TCM0346560 and make a note of the status of the declaration

then, if you are directed back to this guidance

If the status of the Award Declaration is UY Finalised, go to .

If the status of the Award Declaration is UY not Finalised, go to .

Step 6

Check the ‘Current Signals’. For how to do this, use TCM1000117.

If the Household Ended signal is set, go to .

If the Household Ended signal is not set, go to .

Step 7

Check the reason for the household ending. For how to do this, use TCM1000013.

If the household ended due to a household breakdown, go to .

If the household ended for any other reason, go to .

Step 8

Make a note of the date the household ended. Follow the guidance in TCM0262020 

then, if you are told to return to this guidance, go to .

Step 9

Check and make a note of how the customer provided the information on both the declarations. For how to do this, use TCM1000587.

If the duplicate Award Declaration was made over the phone and the original Award Declaration was paper or RDC, accept the duplicate as being correct, go .

If the original Award Declaration was made over the phone and the duplicate Award Declaration was paper or RDC, accept the original as being correct, go to .

Step 10

Where the duplicate Award Declaration was made over the phone, refer to the status of the Award Declaration you noted at .

If the status of the Award Declaration is finalised

  • establish if you can amend the claim with the details provided on the duplicate Award Declaration. Follow the guidance in TCM0042260 

Note: You must delete any UY figures from the computer that are not shown on the Award Declaration. This will ensure only the latest income details provided by the customer on their Award Declaration are captured and the award will be correctly finalised.

then, if you are told to return to this guidance

  • go to .

If the status of the Award Declaration is not finalised, go to .

Step 11

Disregard the duplicate Award Declaration where there is no reason to doubt the information given on the original declaration. Follow the guidance in TCM0338040 and return to this step once you have complete the action.

If the status of the Award Declaration is not finalised

  • access the ‘Capture In Year S17 Finalisation’ function. For how to do this, use TCM1000593 
  • select ‘Continue’. This will take you to the declaration screen
  • complete the ‘Change Source’ field with the latest source of the information

Note: If there has not been any contact with the customer, select ‘Paper’ from the options available.

  • select ‘Process’. This will delete the work list entry from the ‘Unprocessed In Year S17’ work list
  • go to .

If the status of the Award Declaration is finalised, go to .

Step 12

Disregard the Award Declaration you noted as paper or RDC at . Follow the guidance in TCM0338040 and return to this step once you have completed the action.

  • access the ‘Capture In Year S17 Notice’ Finalisation. For how to do this, use TCM1000593 
  • complete the ‘Change Source’ field with the latest source of the information

Note: If there has not been any contact with the customer, select ‘Paper’ from the options available.

  • select ‘Process’. This will delete the work list entry from the ‘Unprocessed In Year S17’ work list
  • go to .

If the status of the Award Declaration is finalised, go to .

Step 13

Is the work list item still on the ‘Unprocessed In Year S17’ work list?

If it is and the reason is ‘Compliance’, follow the guidance in TCM0370240 

If it is and the reason is ‘Duplicate’

  • transfer the work item to the corresponding ‘Unprocessed In Year S17 Phase 2 Worked and Cleared’ MU. For how to do this, use TCM1000023 
  • update ‘Household Notes’ with the message TI21 from TCM0174020. For how to do this, use TCM1000001 
  • go to .

If it is not on the ‘Unprocessed In Year S17’ worklist, go to .

Step 14

Send any documents to storage, follow the guidance in TCM0184140.