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HMRC internal manual

Tax Credits Manual

How to check if customer’s postcode is in a closed postcode area – Netherton only

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the tool bar

 

  • select ‘UC Postcode Checker’ from the options available
  • go to .

Step 2

In the ‘UC Postcode Checker’ screen

  • enter the postcode provided for Applicant 1 in the ‘Postcode 1’ field.
  • select ‘OK’
  • go to .

Note: Where you are considering a joint claim, and where the addresses are different, you will also have to enter the postcode provided for applicant 2 in the ‘Postcode 2’ field.  Again, select ‘OK’

Note: Where the postcode entered cannot be located it will be regarded as ‘Open’

Step 3

Note: The ‘Reference Date’ field will always pre-populate with the current date

Note: The ‘Reference Date’, if entered, must be today or earlier. Where a future date is entered this will be classed as invalid and the warning message ‘Date must not be in the future’ will be displayed

  • enter the claim received date in the ‘Reference Date’ field
  • select ‘OK’
  • go to .

Step 4

Note: Where you are considering a joint claim, and where the addresses are different, when one applicant lives in a closed area and the other lives in an open area the postcode will be regarded as closed

If the ‘Closure Date’ is populated and there is a tick in the ‘Closed’ box

  • the customer(s) lives in closed postcode area
  • make a note of this and return to your guidance to complete your action.

If the ‘Closure Date’ does not populate and the ‘Open’ signal appears

  • the customer(s) lives in a postcode area that remains open
  • make a note of this and return to your guidance to complete your action.

If the ‘Closure Date’ is populated but there is a tick in the ‘Due to close in 21 days’ box

Note: In this situation the ‘Open’ signal will still appear

  • the customer(s) lives in a postcode area that remains open for a limited amount of time. As the tax credit claim has already been received at this point the postcode will be regarded as being open.
  • make a note of this and return to your guidance to complete your action.