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HMRC internal manual

Tax Credits Manual

Extra information - miscellaneous information: Return of valuable items

There are three possible destinations where non-relevant post should be sent to

  • returned to the customer
  • passed to another area
  • put in confidential waste.

The following non-relevant attachments or correspondence should be returned to the customer

  • payslips
  • birth certificates
  • household bills.

The following non-relevant attachment or correspondence should be forwarded to the relevant business area

  • self-assessment forms
  • cheques
  • Housing Benefit claim
  • other correspondence relating to other HMRC areas or other Government departments.

If the attachment from the customer states ‘please deal with my claim quickly’ or any similar statements, these must be put in confidential waste.