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HMRC internal manual

Tax Credits Manual

Payment - direct payments: Direct payments - wrong payment cancelled (Info)

This guidance must be followed when a payment has been cancelled in error. This may occur with

  • a giro
  • a BACS payment.

The system functionality isn’t available within Tax Credit Office (TCO) to correct an incorrectly-cancelled payment. Any incorrectly-cancelled payment must be reported to Revenue Finance (RF) Worthing. RF Worthing will correct the information held on the tax credits computer. The Incorrect payment cancelled form (Word 20KB) must be completed in every case.

Note: You must allow time for the incorrectly-cancelled payment to be reversed before you can cancel the correct payment and complete your action.

This action will ensure that end of year reconciliation and accounting is correctly completed.

Note: Currently it isn’t possible to reverse cancel giros where two or more giros for the same amount are issued on the same day. There’s a known system problem with these cases and any incorrectly-cancelled giros of this type should be stockpiled until the problem is resolved.

There is an Action Guide for this subject, select TCM0212320 to access it