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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Notes - Standardised Messages (Q to R): Standardised Messages - R - Resolution

Standardised reference

Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’

Repairs and resolution

The Repair Team deals with the more complex and sensitive out of payment cases.

The team will contact the customer if further information or evidence is required and then work with the Technical Advice Line (TAL) and Information Management Services (IMS) to repair the case.

After the case is repaired, the team will monitor the case for a period of time to make sure no more system faults affect the case (codes start with RZ).

Please ensure that the relevant standardised reference shown below is added to the end of the message.

  • CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
  • Compliance & EFAC – ‘CO number/HO number/PID/contact number’
Message Explanation
   
RZ01 - Hot cases being handled on (Group 15 Ext: 39244) do not take any further action Self-explanatory.
RZ02 - (Recorded/Registered) letter (number) redirected to (insert details) (DD/MM/YY) Self-explanatory.