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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to identify if an overpayment has been transferred to Department for Work and Pensions (DWP) for collection

Step 1

On the ‘Function Menu’

  • Select ‘View Overpayment’. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’

If you are taken to the ‘View Overpayment’ screen, go to .

If you are taken to the ‘Select Individual’ screen

  • select the relevant individual
  • select ‘OK’

If you are taken to the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’ – this will take you to the ‘View Overpayment’ window

then

  • go to .

Step 2

If the ‘View Overpayment – Signals’ box displays

  • check if the ‘App1 Debt transferred to DWP’ or ‘App 2 Debt transferred to DWP’ tick box is marked – this will indicate that any debt from any year has been transferred to Department for Work and Pensions(DWP)
  • select OK – the ‘View Overpayment – Signals’ box will clear and the ‘View Overpayment’ window will display, go to .

If the ‘View Overpayment – Signals’ box does not display, go to .

Step 3

In the ‘View Overpayments’ screen

  • check if the ‘Suspended Pending Transfer to DWP’ in the ‘Recovery Status’ box is checked – this indicates that the overpayment has been suspended and is waiting to be transferred to Department for Work and Pensions (DWP).
  • go to .

Step 4

If there is more than one award

  • go back to  and select the next relevant award.

If there is not more than one award

  • return to the guidance you were following.