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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Specialist areas: Rapid Data Capture: death of a customer - referrals to Priority 1 team - Netherton only (AG)

Background

Whilst sorting through correspondence, staff at Netherton must identify any correspondence where the death of a customer is reported. A death may be reported

  • in a letter
  • by a copy of the death certificate
  • on a form or award notice - for example, TC600, TC602, TC603D or TC603D2.

Where notification of the death of a customer is identified, Netherton staff must

  • mark the front of the claim form ‘Priority 1 Team’ in red ink
  • send the claim form and any attached correspondence in a polylope to the Priority 1 Team.

Note: You mustn’t attempt to capture the claim on the computer.

Guidance

To refer notification of the death of a customer to the Priority 1 Team, consider steps 1 to 2.

Step 1

Don’t attempt to capture the claim on the computer, instead

  • clearly mark the front of the claim form and any accompanying correspondence ‘Priority 1 Team’ in red ink, if this hasn’t already been done
  • go to .

Step 2

Put the claim form and any accompanying correspondence in a polylope and send them to the Tax Credit Office Priority 1 Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .