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HMRC internal manual

Tax Credits Manual

How to override the PY-1 incompatibility failure

 

Step 1

On the ‘Function Menu’

  • select ‘Renewal’ on the toolbar
  • select ‘Capture Renewal Declaration’ from the options available. You will be taken to the ‘Declaration’ screen
  • enter ‘Paper’, ‘Telephone’ or ‘Digital’ as appropriate in the ‘Change Source’ field
  • select the ‘Process’ button
  • select the ‘Yes’ or ‘OK’ button for all warning messages. The computer will be updated with the actual income details for PY-1 that have been captured from the Annual Declaration (AD).